• Front Matter R1-R10

• Summary 1-3

• Vision 4-5

• Handbook Overview 6-6

• Integration of Financial and Operational Data 7-7

• Billing from Flight Data 8-8

• Concessions 9-9

• Video Analytics 10-10

• Next-Generation Air Transportation System 11-11

• Airport Lease Agreements 12-12

• Recommended Practices 13-13

• Extensible Markup Language 14-14

• Collaboration and Sharing Information 15-15

• Chapter 3 - Best Practices for Integration 16-16

• Integration Steps 17-17

• Step 1: Define Business Objectives and Identify Information Needs 18-19

• Step 2: Identify, Define, and Evaluate Information Processes 20-20

• Step 5: Define All of the Business Rules 23-24

• Step 6: Perform a Gap Analysis 25-25

• Step 7: Evaluate the Non-Financial Costs and Benefits of Integration 26-26

• Step 8: Evaluate the Financial Costs and Benefits of Integration 27-27

• Step 9: Determine an Effective Integration Strategy and Technologies 28-29

• Step 11: Test, Evaluate, and Follow Up 30-31

• Setting Milestones 32-33

• Overview 34-35

• Significant Metrics from Finance and Administration Business-Critical Information 36-36

• Overview 37-40

• Significant Metrics from Operations Business-Critical Information 41-42

• Overview 43-45

• Significant Metrics from Maintenance Business-Critical Information 46-46

• Overview 47-49

• Significant Metrics from Engineering Business-Critical Information 50-50

• Overview 51-53

• Overview 54-55

• Significant Metrics from Public Relations Business-Critical Information 56-56

• Integration Failure Example 57-57

• Phased Approach 58-58

• Airline Direct Feed 59-59

• Systems Examination 60-61

• Systems Examination Exercise 62-63

• Information System Samples 64-69

• Open Architecture Systems 70-70

• Legacy Systems 71-71

• Integration Strategies 72-73

• Integration Technologies 74-75

• Software Escrow Agreement 76-76

• Enterprise Software Agreement 77-77

• The Dashboard 78-78

• Sample Dashboards 79-83

• Glossary 84-87

• Abbreviations used without definitions in TRB publications 88-88

Stocking, Christine, DeLong, James, Braunagel, Vicki, Healy, Thomas, Loper, Steve, Transportation Research Board " Step 1: Define Business Objectives and Identify Information Needs ." ACRP Report 13: Integrating Airport Information Systems . Washington, DC: The National Academies Press, 2009 .

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