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Best Practices for Integration 27 The integration phase should benefit the entire airport, including an increase in the non-cost benefits. As part of any airport evaluation, every process that will change should be identified and listed. The benefits of integration will generally fall into three categories: increased accuracy of information, improved timeliness of information, and increased efficiency. Case Study Step 7 The CEO, CFO, and Project Manager jointly identified the non-financial benefits of the project. To make this assessment, the combined experience of these leaders and their knowledge of all facets of the organization were leveraged. The non-financial benefits included the prospect for improved relationships with the airlines. The airlines' property officers had often complained that errors in, and re-calculation of, the rates and charges created significant budgeting impacts on the airlines, as well as a fair amount of concern by the airlines' senior officers. The project would directly address the cause of these complaints. It would also simplify the staff's related tasks and reduce the time required. Step 8: Evaluate the Financial Costs and Benefits of Integration Figure 3-10 indicates the level of effort of the stakeholders for this step. Most of the information needed to calculate the direct financial costs of the integration proj- ect has been produced in previous steps. In this step, along with compiling those costs, the indi- rect costs of integration need to be reviewed and tallied. Direct financial costs can include hardware, software licensing, consulting, staff allocation during integration, and additional staffing after integration. Indirect costs include the following: Inefficiencies During Transition. When a new system is brought on line, there may be a period when two systems are run in parallel with one another, or when the transitioning items need to be checked manually. This can result in overtime or increased staffing levels. Training. When an airport implements a new system that is replacing a manual process or a legacy system, the airport can experience increased training time and lower productivity that results in overtime. As the stakeholders become more familiar with the newer systems and are properly trained, productivity will increase. Computer Upgrades. A contributing factor to evaluating the financial costs is to ensure that the hardware specifications for the software are adequate and planned for. The types of issues that arise range from simple to complex, such as the need for dual monitors to view the man- ager's dashboard or for updates to the network bandwidth. Maintenance. With the purchase of software, continuing maintenance costs may have been over- looked in the cost analysis. Capturing and understanding these charges before implementation Figure 3-10. Step 8.