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Airport Information 43
All these metrics require accurate and timely access to the Finance and Administration busi-
ness-critical information presented in Tables 4-6 through 4-9.
Maintenance
Overview
The Maintenance functional area includes the following divisions: Facility Maintenance,
Maintenance Control, Fleet Maintenance, and Materials Management. Maintenance repre-
sents the largest single operating expense normally present at an airport. To manage this func-
tional area efficiently, airports may have several processes--on occasion, automated, and
sometimes manual--in place to track information such as costs, time to complete tasks, labor
expended, status of projects in the pipeline, energy consumption, in-commission rates, inven-
tories, accident history, and so on. At smaller airports, these actions are accomplished by indi-
vidual line divisions.
The Facility Maintenance division normally has the largest staff on an airport and will
include the Electrical division, Airfield and Grounds, Building and Plant Maintenance,
and Custodial Services. Tracking of these workforces includes data such as labor dollars
expended overall, overtime, budgetary comparisons (including year-to-date actual against
Table 4-6. Business-critical information for airside.
Business-critical Key Data
information data elements Metrics source
Runway availability Hours of availability for runways, Percentage of time runways are Staff notations
jetways available for aircraft, percentage
of jetways available for airline
use, etc.
Equipment availability Equipment designation (e.g., In commission, out of Fleet maintenance,
aircraft rescue and fire fighting truck commission FAA, direct observation
1, emergency generator 7, etc.)
Weather data Current and forecast weather Ceiling and visibility that falls U.S. Weather Service,
conditions; wind velocity, snow and below prescribed minimums; flight service station,
rain amounts, ice accumulation, weather conditions that trigger airline meteorological
temperatures, etc. response plans; runway department, contract
temperature sensors that weather services,
indicate freezing conditions runway visual range,
wind indicators, etc.
Airline schedules (arrival, Gate, airline, flight number, tail Ratio of scheduled arrivals and FIDS, direct tie into
departure) number, arrival and departure times departures to actual (on-time airline databases,
arrival and departure) paper records, gate
operations application
software, OAG, FAA
secondary radar
Contractor performance Contractor's name, contact NA Contact, CCTV, direct
information, on-site supervisor, observation
contract terms regarding operations
on the AOA, location of work to be
performed
Current airfield, terminal, Weather (wind, temperatures, rain, Critical operating information Actual observations;
and roadway conditions snow, ice), runway braking action, systems embedded in
safety alerts,; pavement pavement that report
temperatures, chill factor, etc. temperature, ice
accumulation, etc.
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44 Integrating Airport Information Systems
Table 4-7. Business-critical information for landside.
Business-critical Key Data
information data elements Metrics source
Information of import with a Incidents listed NA Running narrative
shift log that has been done by shift supervisor
recorded by the operations or operations officer
officer over a shift period
Delays that occur at cashier Queuing times at parking entrance Number of cars, passengers, Parking facility count
booths, ticket counters, and exit lanes, ticket counters, customers, etc., multiplied by systems, roadway
commercial vehicle lanes, concession areas, security check minutes of dwell time provides sensors, direct
and departure levels; points, baggage claims, FIS area, metric of delay time per minute, observation, CCTV, etc.
occupancy levels of parking etc.; parking lot name, lot capacity, hour, or other unit
lots; TSA lines, FIS areas, current car count
etc.
Public complaints, how or if Written and/or verbal complaints, Number of complaints per shift, Information counter,
conflict is resolved severity of complaint, outcome, day, or other time period; degree suggestion boxes,
action taken of severity of complaint by time police reports,
period; time in which to respond operations logs,
to complainant citizens' direct contact
with representative of
the airport
Current airfield, terminal, Snow accumulation, temperature, NA Actual observations;
and roadway conditions wind speed and direction, etc. systems embedded in
pavement that report
temperature, ice
accumulation; airlines,
FAA, U.S. Weather
Service, etc.
Unauthorized entry onto the Door or gate location, time of Number of violations per period, CCTV, FIDS,
air operations area penetration, company and duration of penetration controlled-access
individual's name and authorization computerized systems
level, time to respond to violation, and associated
etc. databases, direct
observations, etc.
Gate, apron, support Gate designation, gate capacity, Dwell times at gate, counters, CCTV, FIDS, direct
equipment, and counter apron configuration, gate schedules, etc. observations,
availability; particularly airline arrival/departure information preexisting schedules,
important in international FAA secondary radar,
arrivals facility or at airports telephone, direct
that have common-use gates contact with airline
user, etc.
Utilization of facilities Duration of use, number of Revenue and cost per CCTV, FIDS, direct
(gates, apron, 400 Hz, passengers, weight and type of passenger, per system, and per observations,
preconditioned air, ticket aircraft, company name, domestic or unit or location preexisting schedules,
counters, FIS, etc.) international, signatory vs. non- FAA secondary radar,
signatory user, rate per use, etc. telephone, direct
contact with airline
user, etc.
Contractor's performance in Number of incidents NA Direct observation,
non-aircraft-movement areas engineering division
Commercial vehicle Company name, date, vehicle Cost per trip multiplied by AVI systems, ticket
movement through the number, time, per-trip charge, number of trips per unit of time dispensers, cab
terminal complex vehicle condition, insurance starters, self reporting
company name and amount of by companies under
coverage, etc. contract with airport,
direct observation
relating to condition,
etc.
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Airport Information 45
Table 4-8. Business-critical information for ground transportation.
Business-critical Key Data
information data elements Metrics source
Availability of ground (1) Traffic flow: taxi-cab, hotel Commercial vehicles available Direct observation,
transportation shuttles, rental car shuttles, remote per period of time; wait times for CCTV, AVI
parking shuttles, limos taxis, shuttles, etc.
(2) Availability: taxi-cab, hotel
shuttles, rental car shuttles, remote
parking shuttles, limos
(3) Staffing and queuing of ground
transportation
(4) Weather: snow removal,
closures, ice, etc.
Employee bus frequency Time between departures for Number of vehicles passing a Direct observation,
employee bus transportation, point per period of time CCTV, AVI
employee parking, employee (headway)
vehicles
Congestion in commercial Commercial vehicle throughput; NA Direct observation,
vehicle lanes number of vehicles in commercial CCTV, police reports,
holding lot operations logs, AVI,
controlled access
systems, etc.
Table 4-9. Business-critical information for parking.
Business-critical Key Data
information data elements Metrics source
Inventory Number of spaces, number of cars, Activity per parking lot, facility Facility count
license plate, origin of car, location, count system systems, manual
car (date and time first noted) tabulation, CCTV,
induction loop counters,
video detection,
ultrasonic counting
devices, RF
transmitters, space
occupancy detectors
Number of parking Transaction time, cashier Revenue Parking revenue
transactions processed inventory, and cash receipts control system, kiosks
Time incidents Queuing time, exit wait time, Wait time for exit Cashier reports,
cashier wait time, roadway CCTV, roadway
congestion, accidents causing wait congestion
times on and off airport, road
conditions and closures, snow
removal progress reports
Source of traffic delays Wait times, expense CCTV, roadway
congestion, incident
reports
Passenger wait times for Wait time
terminal bus, rental car
Transactions Ticket transactions, transaction Revenue Automated parking
journals, audit trails, register's revenue control
transaction log, number of cars (loop systems installed in
detector sensor), cash receipts, each booth
cash inventory
Sum of incidents by date, Problems per shift Shift supervisor
shift, and time
