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Airport Information 43 All these metrics require accurate and timely access to the Finance and Administration busi- ness-critical information presented in Tables 4-6 through 4-9. Maintenance Overview The Maintenance functional area includes the following divisions: Facility Maintenance, Maintenance Control, Fleet Maintenance, and Materials Management. Maintenance repre- sents the largest single operating expense normally present at an airport. To manage this func- tional area efficiently, airports may have several processes--on occasion, automated, and sometimes manual--in place to track information such as costs, time to complete tasks, labor expended, status of projects in the pipeline, energy consumption, in-commission rates, inven- tories, accident history, and so on. At smaller airports, these actions are accomplished by indi- vidual line divisions. The Facility Maintenance division normally has the largest staff on an airport and will include the Electrical division, Airfield and Grounds, Building and Plant Maintenance, and Custodial Services. Tracking of these workforces includes data such as labor dollars expended overall, overtime, budgetary comparisons (including year-to-date actual against Table 4-6. Business-critical information for airside. Business-critical Key Data information data elements Metrics source Runway availability Hours of availability for runways, Percentage of time runways are Staff notations jetways available for aircraft, percentage of jetways available for airline use, etc. Equipment availability Equipment designation (e.g., In commission, out of Fleet maintenance, aircraft rescue and fire fighting truck commission FAA, direct observation 1, emergency generator 7, etc.) Weather data Current and forecast weather Ceiling and visibility that falls U.S. Weather Service, conditions; wind velocity, snow and below prescribed minimums; flight service station, rain amounts, ice accumulation, weather conditions that trigger airline meteorological temperatures, etc. response plans; runway department, contract temperature sensors that weather services, indicate freezing conditions runway visual range, wind indicators, etc. Airline schedules (arrival, Gate, airline, flight number, tail Ratio of scheduled arrivals and FIDS, direct tie into departure) number, arrival and departure times departures to actual (on-time airline databases, arrival and departure) paper records, gate operations application software, OAG, FAA secondary radar Contractor performance Contractor's name, contact NA Contact, CCTV, direct information, on-site supervisor, observation contract terms regarding operations on the AOA, location of work to be performed Current airfield, terminal, Weather (wind, temperatures, rain, Critical operating information Actual observations; and roadway conditions snow, ice), runway braking action, systems embedded in safety alerts,; pavement pavement that report temperatures, chill factor, etc. temperature, ice accumulation, etc.
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44 Integrating Airport Information Systems Table 4-7. Business-critical information for landside. Business-critical Key Data information data elements Metrics source Information of import with a Incidents listed NA Running narrative shift log that has been done by shift supervisor recorded by the operations or operations officer officer over a shift period Delays that occur at cashier Queuing times at parking entrance Number of cars, passengers, Parking facility count booths, ticket counters, and exit lanes, ticket counters, customers, etc., multiplied by systems, roadway commercial vehicle lanes, concession areas, security check minutes of dwell time provides sensors, direct and departure levels; points, baggage claims, FIS area, metric of delay time per minute, observation, CCTV, etc. occupancy levels of parking etc.; parking lot name, lot capacity, hour, or other unit lots; TSA lines, FIS areas, current car count etc. Public complaints, how or if Written and/or verbal complaints, Number of complaints per shift, Information counter, conflict is resolved severity of complaint, outcome, day, or other time period; degree suggestion boxes, action taken of severity of complaint by time police reports, period; time in which to respond operations logs, to complainant citizens' direct contact with representative of the airport Current airfield, terminal, Snow accumulation, temperature, NA Actual observations; and roadway conditions wind speed and direction, etc. systems embedded in pavement that report temperature, ice accumulation; airlines, FAA, U.S. Weather Service, etc. Unauthorized entry onto the Door or gate location, time of Number of violations per period, CCTV, FIDS, air operations area penetration, company and duration of penetration controlled-access individual's name and authorization computerized systems level, time to respond to violation, and associated etc. databases, direct observations, etc. Gate, apron, support Gate designation, gate capacity, Dwell times at gate, counters, CCTV, FIDS, direct equipment, and counter apron configuration, gate schedules, etc. observations, availability; particularly airline arrival/departure information preexisting schedules, important in international FAA secondary radar, arrivals facility or at airports telephone, direct that have common-use gates contact with airline user, etc. Utilization of facilities Duration of use, number of Revenue and cost per CCTV, FIDS, direct (gates, apron, 400 Hz, passengers, weight and type of passenger, per system, and per observations, preconditioned air, ticket aircraft, company name, domestic or unit or location preexisting schedules, counters, FIS, etc.) international, signatory vs. non- FAA secondary radar, signatory user, rate per use, etc. telephone, direct contact with airline user, etc. Contractor's performance in Number of incidents NA Direct observation, non-aircraft-movement areas engineering division Commercial vehicle Company name, date, vehicle Cost per trip multiplied by AVI systems, ticket movement through the number, time, per-trip charge, number of trips per unit of time dispensers, cab terminal complex vehicle condition, insurance starters, self reporting company name and amount of by companies under coverage, etc. contract with airport, direct observation relating to condition, etc.
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Airport Information 45 Table 4-8. Business-critical information for ground transportation. Business-critical Key Data information data elements Metrics source Availability of ground (1) Traffic flow: taxi-cab, hotel Commercial vehicles available Direct observation, transportation shuttles, rental car shuttles, remote per period of time; wait times for CCTV, AVI parking shuttles, limos taxis, shuttles, etc. (2) Availability: taxi-cab, hotel shuttles, rental car shuttles, remote parking shuttles, limos (3) Staffing and queuing of ground transportation (4) Weather: snow removal, closures, ice, etc. Employee bus frequency Time between departures for Number of vehicles passing a Direct observation, employee bus transportation, point per period of time CCTV, AVI employee parking, employee (headway) vehicles Congestion in commercial Commercial vehicle throughput; NA Direct observation, vehicle lanes number of vehicles in commercial CCTV, police reports, holding lot operations logs, AVI, controlled access systems, etc. Table 4-9. Business-critical information for parking. Business-critical Key Data information data elements Metrics source Inventory Number of spaces, number of cars, Activity per parking lot, facility Facility count license plate, origin of car, location, count system systems, manual car (date and time first noted) tabulation, CCTV, induction loop counters, video detection, ultrasonic counting devices, RF transmitters, space occupancy detectors Number of parking Transaction time, cashier Revenue Parking revenue transactions processed inventory, and cash receipts control system, kiosks Time incidents Queuing time, exit wait time, Wait time for exit Cashier reports, cashier wait time, roadway CCTV, roadway congestion, accidents causing wait congestion times on and off airport, road conditions and closures, snow removal progress reports Source of traffic delays Wait times, expense CCTV, roadway congestion, incident reports Passenger wait times for Wait time terminal bus, rental car Transactions Ticket transactions, transaction Revenue Automated parking journals, audit trails, register's revenue control transaction log, number of cars (loop systems installed in detector sensor), cash receipts, each booth cash inventory Sum of incidents by date, Problems per shift Shift supervisor shift, and time