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CHAPTER 7 Manager's Dashboard A manager's dashboard is a graphical user interface (GUI) that an airport manager can easily access on a computer desktop. The technology behind a self-configurable dashboard exists today. But the level of data integration needed to deliver the desired data has not been widely implemented, although such integration does exist on a small scale, as noted in Chapter 2. This chapter does not provide instructions to create a specific dashboard; rather, as the culmination of this Handbook, it presents the lowest level detail to help managers understand the vision for a fully integrated airport in the form of their own desktop dashboard. This chapter discusses key con- siderations when configuring the manager's dashboard and provides some example images, in the following sections: The Dashboard, Dashboard Indicators, SMART Indicators, and Sample Dashboards. The Dashboard The manager's dashboard provides information from many different sources. Managers can use these pieces of information to create a coherent picture of the overall business situation. The manager's dashboard, like the gauges on a pilot's instrument panel, gives a general picture. It is up to the manager to use this information to keep the airport on a successful course. The saying "If you have seen one airport, you have seen one airport" can also apply to dashboards: If you have seen one manager's dashboard, you have seen only one manager's dashboard. Airport managers should be able to customize (or configure) their own dashboards because every manager deals with different priorities, problem areas to monitor, reporting requirements, and so on. Developing the manager's dashboard is a key part of the early integration process. In Step 1 of Chapter 3, Best Practices for Integration, airport senior and middle managers listed their objec- tives and identified what business-critical information they needed to work effectively. This list is the foundation for any self-configurable dashboard. In a fully integrated airport, each man- ager can configure his or her own business-critical information, and airport software systems work together to provide that information. To configure a dashboard, the manager needs to identify parameters such as the following: Data that constitute the information. For example, what data are needed--and in what format-- to calculate landing fees? Time frames. Real-time data, daily, weekly, or monthly? Thresholds of information needed. At what amount of a cost overrun should senior manage- ment be informed? 78