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CHAPTER 6 Review of Existing Resources 6.1 Introduction A rich collection of resources is available to help DOTs meet current and future workforce needs. Several recent research projects have addressed a variety of strategies spanning the workforce life cycle from recruitment to succession planning. In addition to research reports, web sites exist for the exchange of information, resources are available from organizations outside of the transporta- tion sector, and a wide range of tools have been developed by vendors. Materials and research reports from professional organizations, human resource consulting firms, and academic sources offer up-to-date information and resources to address workforce issues and organizational performance. The challenge in this project was to identify those resources that are most useful and applicable and match them to the specific needs of state DOTs. A database of information resources was assembled through an extensive search of available literature and a review of this literature to identify resources of interest. Resources were selected for inclusion in the database based on rel- evance to the needs identified in Chapter 2 and practical applicability. Resources judged to meet this latter criterion included case studies or examples of successful DOT practices and models, methodologies, solutions, or other resources that could be adapted for use within a DOT setting. While many of the resources identified are available in electronic form on the Internet, access to some of the resources listed in the database is restricted to members--for example publications from SHRM and the Conference Board. However, these reports and other resources can be legally accessed through libraries that maintain database subscription services. For example, Conference Board, SHRM, and ASTD publications can be downloaded through the Wilson Full Text Business Database and LexisNexis. Some on-line publications that address public sector management issues such as Governing can be accessed from their web site http://www.governing.com. University research centers such as the Cornell University Center for Advanced Human Resource Studies, and the Boston University Human Resources Policy Institute provide extensive reports on workforce issues in the private and public sector. These materials can be purchased from the centers and some materials from university research centers and professional organizations are available through libraries as well. Collateral material referenced in some publications such as CD-ROMs, hard copies of reports and manuals, and survey instruments generally have to be purchased. 6.2 Existing Resources Evaluation and Organization Using resources from the sources defined above, as well as new resources discovered or con- tributed by team members during the development of the Workforce Toolkit, the researchers developed a system for organizing and tagging documents. This system was designed to match the most relevant resource to the needs defined in Chapter 5. 51

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52 Tools to Aid State DOTs in Responding to Workforce Challenges The first step involved identifying who might be searching for resources and what parameters or standards they would deem necessary. To define "who," the researchers categorized resources by audience and by DOT role. Resources were also tagged by source (state DOT, University research center, journal, etc.) or resource type (case study, software application, etc.). Specifics were then defined within the following categories: Audience Type: General Public Sector, General Private Sector, Human Resources, State DOT, Training and Development, Transportation Professionals, Other, and Other Industry. DOT Role: Human Resources, Line Managers/Workgroup Supervisors, Senior Managers (division chiefs and district administrators), Top Agency Executives (CEOs), and Other. Source Type: Journal/Publisher, NAPA, National Association--Human Resources, National Association--Public Administration, National Association--Transportation, State DOT, Transportation Research Board/National Cooperative Highway Research Program/TCRP, University Research Center, USDOT, Other State Agency, and Other. Resource Type: Case, Consulting Service, General Resource, Measurement/Assessment Tool, Methodology/Guide/Model, Organization, Policy/Procedure, Software Application, and Other. These categories and the need types identified in Section 2.3.1 became the facets used to tag the documents in the database. Every resource is tagged with some combination of facets. The Top Ten DOT Workforce Needs view, the Frequently Asked Questions view, and the Functional View of Workforce Needs all retrieve resources from the database that have been pre-tagged with facets that identify them as relevant to the need presented within the view. The Faceted Search view allows users to select their own combination of facets. Text Search accesses the same data