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5 areas: researching, operating, or evaluating traveler infor- interviews conducted as part of this project are presented in mation systems. The experts contacted were: this section. Dr. Leon Osborne, Regional Weather Information Chapter four presents a synopsis of current traveler infor- Center, Director, University of North Dakota mation delivery throughout the United States. The primary Bill Legg, State ITS Operations Engineer, Washington emphasis is on 511 phone systems and traveler information State Department of Transportation (DOT) websites; however, field devices, in-vehicle devices, and per- Ryan Peterson, founder and CEO of TrafficGauge, a sonal mobile devices are also referenced. traffic flow aggregator with consumer products and services Chapter five describes the feedback from the survey of Terry Haukom, Traffic Management System Design traveler information providers on their use and needs for and Integration Supervisor, Minnesota DOT data sources, then also describes feedback and insight gained Doug Finlay, founder and CEO of SpeedInfo, a pro- from discussions with traveler information industry experts vider of solar-powered radar traffic speed sensors and through reviews of existing systems. The feedback and insight offered by the industry experts Chapter six presents a synthesis of the business plan chal- is presented throughout the report, whenever appropriate. lenges that public agencies face operating a traveler informa- tion system, together with a summary of several example The final major activity was the assembly of the informa- business plan approaches in use by agencies throughout the tion, analyses of all results, and the development of the syn- United States. thesis report through interactions with the project panel. Chapter seven provides a summary of conclusions reached from completing the syntheses. The conclusion addresses Organization Of Synthesis the following six topic areas: Following this introductory chapter, this synthesis report is Accessibility of Traveler Information organized as follows: Display Consistencies Performance Measures and the Role of 511 Chapter two provides a brief summary of the history of The Correlation between System Use, User Satisfaction, traveler information, including a description of early traveler and Industry Feedback information approaches. Chapter two also presents a sum- Ongoing Costs and Business Models mary of the impact of the introduction of the Internet and The Gap between Weather Information Availability the Federal Communications Commission (FCC) designa- and Delivery tion of the three-digit-dial recognition of 511 for traveler information. The results of the survey, the literature review, the web- site and phone system testing, and the personal interviews Chapter three presents the topic of traveler information are not presented separately in individual chapters, but user needs and expectations to build a successful system. A rather are synthesized throughout this report. The report is synthesis of a literature review, an online survey, and agency arranged to present topic areas together.