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Rights & Permissions Free PDF Access Sign in to download PDF book and chapters Free Resources Display this book on your site! Related Titles TCRP Report 134: Transit, Call Centers, and 511: A Guide for Decision Makers TCRP Synthesis 68: Methods of Rider Communication Other Related Titles NCHRP Synthesis 399: Real-Time Traveler Information Systems (2009) National Cooperative Highway Research Program Synthesis Program (NCHRPSYN) Citation Manager Export the bibliographic data for this book in your chosen format Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Citation Manager Deeter, Dean, Transportation Research Board. "Special Considerations for Travelers." NCHRP Synthesis 399: Real-Time Traveler Information Systems. Washington, DC: The National Academies Press, 2009. Please select a format: Page 22   E-mail Share on facebook Facebook Share on delicious Delicious Share on stumbleupon Stumble Share on twitter Twitter More Sharing ServicesMore Page 22 NCHRP - Synthesis 399 Real-Time Traveler Information Systems (1-1) Transportation Research Board 2009 Executive Committee (2-2) NCHRP Synthesis 399 - Real-Time Traveler Information Systems (3-3) National Cooperative Highway Research Program (4-4) About the National Academies (5-5) NCHRP Committee for Project 20-5 (6-8) Contents (9-10) Summary (11-13) Study Methodology (14-14) Organization of Synthesis (15-15) The Internet's Impact on Traveler Information (16-16) The Impact of 511 on Traveler Information (17-17) Traveler Information Needs (18-19) Expectations of Travelers (20-21) Special Considerations for Travelers (22-22) Summary of Challenges Facing Accessibility to Traveler Information (23-26) Summary of the Current Status of Traveler Information (27-27) 511 Telephone Traveler Information Systems (28-33) Public-Operated Traveler Information Websites (34-41) Emerging Technologies and Devices (42-43) Current Use Of Data Sources and Additional Data Needs (44-44) Summary of Current and Future Weather Data Sources (45-45) Traffic Data Availability (46-46) Event and Incident Data Availability (47-49) Challenges Facing Public-Operated Traveler Information Systems (50-52) Examples of Cost-Sharing Business Models (53-54) Synthesis of Real-Time Traveler Information Delivery Business Model Best Practices (55-55) Suggestions for Future Research (56-58) References (59-59) Appendix A - Survey Form (60-71) Appendix B - Agency Responding to Survey (72-74) Standard Abbreviations (75-76)

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12 delivery methods. Users have requested additional infor Special Considerations For Travelers mation delivery methods, such as text messaging or push systems, and have cited examples of such technologies as Travelers seeking information about their trip may have spe- voice recognition performing poorly. cial conditions related to permanent disabilities; temporary FIGURE 4 User satisfaction with coverage of information delivery. FIGURE 5 Traveler satisfaction with current information delivery methods.