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NCHRP Synthesis 389: Performance-Based Contracting for Maintenance (2009)
National Cooperative Highway Research Program Synthesis Program (NCHRPSYN)

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Hyman, William A, Transportation Research Board. "Transportation Research Board 2009 Executive Committee." NCHRP Synthesis 389: Performance-Based Contracting for Maintenance. Washington, DC: The National Academies Press, 2009.

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NCHRP Synthesis 389 - Performance-Based Contracting for Maintenance (1-1)
Transportation Research Board 2009 Executive Committee (2-2)
Performance-Based Contracting for Maintenance (3-3)
About the National Cooperative Highway Research Program (4-4)
About the National Academies (5-5)
NHCRP Committee for Project 20-5 (6-6)
Preface (7-8)
Contents (9-10)
Summary (11-13)
Report Approach (14-14)
Key Issues (15-15)
Organization of Report (16-16)
Brief Overview of International Experience (17-18)
Impediments to Performance-Based Maintenance Contracting (19-19)
BenefitCost Framework (20-22)
Basic Steps of Performance-Based Maintenance Contracting (23-23)
Types of Performance-Based Contracts (24-24)
Linkage Between Objectives, Measures, Measurement, and Performance (25-25)
Basic Categories of Measures (26-26)
Example Measures, Measurement Procedures, and Standards Used in Performance-Based Contracting (27-27)
Incentives and Disincentives (28-28)
Contractor Selection Criteria (29-29)
Internal Agency Support and Unions (30-30)
Partnering and Framework for Performance-Based Maintenance Contracting (31-31)
Contract Term and Renewals (32-32)
Lessons Learned (33-33)
Evolution Toward Contracting Based on Customer-Driven Outcomes (34-35)
Historical Context of Performance-Based Maintenance Contracting (36-36)
International Experience (37-42)
Domestic Experience (43-47)
Summary of Selected Performance-Based Maintenance Contracts (48-50)
Performance-Based Contracting in the Federal Government (51-51)
Basic Steps of Performance-Based Maintenance Contracting from the Federal Literature (52-59)
Involvement in Performance-Based Maintenance Contracting (60-61)
Market Research, Partnering, and Procurement (62-63)
Maintenance Quality Assurance and Benchmarking (64-64)
Examples of Performance-Based Maintenance Contracts (65-67)
Other Survey Questions (68-69)
Lessons Learned (70-70)
Private Sector Survey (71-73)
Chapter Five - Conclusions and Future Research Needs (74-75)
References (76-79)
Bibliography (80-82)
Abbreviations (83-83)
Glossary (84-87)
Appendix A - Questionnaires (88-106)
Appendix B - Sample Procurement and Contract Documents (107-109)
Appendix C - Evidence on Changes in Levels of Service and Cost Savings (110-117)

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TRANSPORTATION RESEARCH BOARD 2009 EXECUTIVE COMMITTEE* OFFICERS Chair: Debra L. Miller, Secretary, Kansas DOT, Topeka Vice Chair: Adib K. Kanafani, Cahill Professor of Civil Engineering, University of California, Berkeley Executive Director: Robert E. Skinner, Jr., Transportation Research Board MEMBERS J. BARRY BARKER, Executive Director, Transit Authority of River City, Louisville, KY ALLEN D. BIEHLER, Secretary, Pennsylvania DOT, Harrisburg JOHN D. BOWE, President, Americas Region, APL Limited, Oakland, CA LARRY L. BROWN, SR., Executive Director, Mississippi DOT, Jackson DEBORAH H. BUTLER, Executive Vice President, Planning, and CIO, Norfolk Southern Corporation, Norfolk, VA WILLIAM A.V. CLARK, Professor, Department of Geography, University of California, Los Angeles DAVID S. EKERN, Commissioner, Virginia DOT, Richmond NICHOLAS J. GARBER, Henry L. Kinnier Professor, Department of Civil Engineering, University of Virginia, Charlottesville JEFFREY W. HAMIEL, Executive Director, Metropolitan Airports Commission, Minneapolis, MN EDWARD A. (NED) HELME, President, Center for Clean Air Policy, Washington, DC WILL KEMPTON, Director, California DOT, Sacramento SUSAN MARTINOVICH, Director, Nevada DOT, Carson City MICHAEL D. MEYER, Professor, School of Civil and Environmental Engineering, Georgia Institute of Technology, Atlanta MICHAEL R. MORRIS, Director of Transportation, North Central Texas Council of Governments, Arlington NEIL J. PEDERSEN, Administrator, Maryland State Highway Administration, Baltimore PETE K. RAHN, Director, Missouri DOT, Jefferson City SANDRA ROSENBLOOM, Professor of Planning, University of Arizona, Tucson TRACY L. ROSSER, Vice President, Corporate Traffic, Wal-Mart Stores, Inc., Bentonville, AR ROSA CLAUSELL ROUNTREE, Consultant, Tyrone, GA HENRY G. (GERRY) SCHWARTZ, JR., Chairman (retired), Jacobs/Sverdrup Civil, Inc., St. Louis, MO C. MICHAEL WALTON, Ernest H. Cockrell Centennial Chair in Engineering, University of Texas, Austin LINDA S. WATSON, CEO, LYNX­Central Florida Regional Transportation Authority, Orlando STEVE WILLIAMS, Chairman and CEO, Maverick Transportation, Inc., Little Rock, AR EX OFFICIO MEMBERS THAD ALLEN (Adm., U.S. Coast Guard), Commandant, U.S. Coast Guard, Washington, DC REBECCA M. BREWSTER, President and COO, American Transportation Research Institute, Smyrna, GA PAUL R. BRUBAKER, Research and Innovative Technology Administrator, U.S.DOT GEORGE BUGLIARELLO, President Emeritus and University Professor, Polytechnic Institute of New York University, Brooklyn; Foreign Secretary, National Academy of Engineering, Washington, DC SEAN T. CONNAUGHTON, Maritime Administrator, U.S.DOT CLIFFORD C. EBY, Acting Administrator, Federal Railroad Administration, U.S.DOT LEROY GISHI, Chief, Division of Transportation, Bureau of Indian Affairs, U.S. Department of the Interior, Washington, DC EDWARD R. HAMBERGER, President and CEO, Association of American Railroads, Washington, DC JOHN H. HILL, Federal Motor Carrier Safety Administrator, U.S.DOT JOHN C. HORSLEY, Executive Director, American Association of State Highway and Transportation Officials, Washington, DC CARL T. JOHNSON, Pipeline and Hazardous Materials Safety Administrator, U.S.DOT DAVID KELLY, Acting Administrator, National Highway Traffic Safety Administration, U.S.DOT SHERRY E. LITTLE, Acting Administrator, Federal Transit Administration, U.S.DOT THOMAS J. MADISON, JR., Administrator, Federal Highway Administration, U.S.DOT WILLIAM W. MILLAR, President, American Public Transportation Association, Washington, DC ROBERT A. STURGELL, Acting Administrator, Federal Aviation Administration, U.S.DOT ROBERT L. VAN ANTWERP (Lt. Gen., U.S. Army), Chief of Engineers and Commanding General, U.S. Army Corps of Engineers, Washington, DC *Membership as of January 2009.