Cover Image

Not for Sale



View/Hide Left Panel
Click for next page ( 69


The National Academies | 500 Fifth St. N.W. | Washington, D.C. 20001
Copyright © National Academy of Sciences. All rights reserved.
Terms of Use and Privacy Statement



Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.

OCR for page 68
58 FLORIDA DOT Type of Contract: Asset Management (AM) Contracting Scope: Generally, AM contractors are responsible for all maintenance activities within a corridor or a geographic area. Each District will identify contract specific needs, which vary on each contract. Contractor Selection Criteria: N/A Length of Contract: Base number of years Extension years Max. duration 510 years (usually 7) 510 years 510 years Maximum award amount for base period plus extension(s) Max. base award Max. award base + extensions N/A Bid amount Performance Measures Not provided Steps of the Business Process to Carry out this PBMC Description of Action Who Does It? Project identified District(s) RFP/scope of service developed District(s) Pre-bid meeting District(s) Technical proposal (TP) bid price submitted District(s) Scoring of TP and bid price opening District(s) Award of contract District(s) Lessons Learned: Clear, concise procedures/ Crossing Districts (work identified in several Dis- Partnership with Contractor is guidelines/project identification tricts on the same contract) has caused problems important. is necessary. (tracking, performance failures, funding, etc.). FIGURE 9 Information on Florida DOT's asset management contracts. There are liquidated damages for failure to perform to visions and failure to meet performance targets or standards. standards. The contract requires rest area employees to be treated Utah DOT as "regular employees" to encourage rest area attendant retention. The contractor provides benefits, insurance, Figure 11 presents key features of UDOT's performance- and vacation. UDOT sees this contractual provision as based contract concerning rest area maintenance. Additional a strength. information UDOT provided in the survey about this con- A shortcoming of the contract is paying the contractor tract is as follows: on a set monthly basis, which gives the contractor the incentive not to spend money on repair work. UDOT does not use a traditional MQA process but one modeled after the process developed by Washington State. Agency staff monitor the contractor and the contractor OTHER SURVEY QUESTIONS monitors its own performance and provides periodic reports to the agency. The concluding portion of the survey posed a number of This performance-based contract has disincentives additional questions to states and provinces concerning a for failure to comply with specific contractual pro- variety of important topics:

OCR for page 68
59 MARYLAND SHA Name and Type of Contract: I-96 N/SB Rest Area Asset Management Contract, Howard Co. Scope: The Contractor shall manage and perform all routine maintenance and janitorial services. Contractor Selection Criteria: Low Bid Length of Contract: Base number of years Extension years Max. duration 5 0 5 Maximum award amount for base period plus extension(s) Max. base award Max. award base + extensions $5,400,000 $5,400,000 Performance Measures Measures Methods Targets Restrooms Scheduled and random inspection 100% score Buildings Scheduled and random inspection 100% score Attendant Scheduled and random inspection 100% score Roadway Scheduled and random inspection 100% score Grounds Scheduled and random inspection 100% score Customer Service Scheduled and random inspection 100% score Steps of the Business Process to Carry out this PBMC Description of Action Who Does It? Discuss areas that would benefit PBC SHA Determine area and define limits SHA Complete an inventory of assets SHA Assess inventory condition SHA Bring items up to par or define for contractor to do SHA Determine scope of services SHA Define the condition level to be maintained SHA Define qualifications of prime and subcontractors SHA Set term of contract SHA Address record keeping SHA Define owner responsibilities SHA Define contractors insurance requirements SHA Determine bonding requirements SHA Establish method of payment SHA Plan inspections SHA Draft Request for Proposal SHA Establish monthly payment minus any liquidated damages SHA Hold pre-bid meeting SHA Make award SHA Have meeting with contractor before start of work SHA Conduct planned and random inspections SHA Lessons Learned Snow removal. We learned that this was a hard concept It was a good lesson learned that when our contractor was for the contractor to understand. They did not fully under- responsible for all maintenance at the rest area facilities, the stand the performance item, resulting in sub-par perfor- quality of service went up considerably. mance by the contractor during the first snow event. FIGURE 10 Information on Maryland SHA performance-based contract for two rest areas.