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NCHRP Synthesis 389: Performance-Based Contracting for Maintenance (2009)
National Cooperative Highway Research Program Synthesis Program (NCHRPSYN)

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Hyman, William A, Transportation Research Board. "References." NCHRP Synthesis 389: Performance-Based Contracting for Maintenance. Washington, DC: The National Academies Press, 2009.

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NCHRP Synthesis 389 - Performance-Based Contracting for Maintenance (1-1)
Transportation Research Board 2009 Executive Committee (2-2)
Performance-Based Contracting for Maintenance (3-3)
About the National Cooperative Highway Research Program (4-4)
About the National Academies (5-5)
NHCRP Committee for Project 20-5 (6-6)
Preface (7-8)
Contents (9-10)
Summary (11-13)
Report Approach (14-14)
Key Issues (15-15)
Organization of Report (16-16)
Brief Overview of International Experience (17-18)
Impediments to Performance-Based Maintenance Contracting (19-19)
BenefitCost Framework (20-22)
Basic Steps of Performance-Based Maintenance Contracting (23-23)
Types of Performance-Based Contracts (24-24)
Linkage Between Objectives, Measures, Measurement, and Performance (25-25)
Basic Categories of Measures (26-26)
Example Measures, Measurement Procedures, and Standards Used in Performance-Based Contracting (27-27)
Incentives and Disincentives (28-28)
Contractor Selection Criteria (29-29)
Internal Agency Support and Unions (30-30)
Partnering and Framework for Performance-Based Maintenance Contracting (31-31)
Contract Term and Renewals (32-32)
Lessons Learned (33-33)
Evolution Toward Contracting Based on Customer-Driven Outcomes (34-35)
Historical Context of Performance-Based Maintenance Contracting (36-36)
International Experience (37-42)
Domestic Experience (43-47)
Summary of Selected Performance-Based Maintenance Contracts (48-50)
Performance-Based Contracting in the Federal Government (51-51)
Basic Steps of Performance-Based Maintenance Contracting from the Federal Literature (52-59)
Involvement in Performance-Based Maintenance Contracting (60-61)
Market Research, Partnering, and Procurement (62-63)
Maintenance Quality Assurance and Benchmarking (64-64)
Examples of Performance-Based Maintenance Contracts (65-67)
Other Survey Questions (68-69)
Lessons Learned (70-70)
Private Sector Survey (71-73)
Chapter Five - Conclusions and Future Research Needs (74-75)
References (76-79)
Bibliography (80-82)
Abbreviations (83-83)
Glossary (84-87)
Appendix A - Questionnaires (88-106)
Appendix B - Sample Procurement and Contract Documents (107-109)
Appendix C - Evidence on Changes in Levels of Service and Cost Savings (110-117)

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66 REFERENCES AASHTO Guide for Commonly Recognized (CoRe) Struc- Cambridge Systematics, Inc., PB Consult, and Texas Trans- tural Elements, American Association of State Highway portation Institute, NCHRP Report 551: Performance and Transportation Officials, Washington, D.C., 1997. Measures and Targets for Transportation Asset Manage- ment, Transportation Research Board, National Research A Guide for Methods and Procedures in Contract Mainte- Council, Washington, D.C., 2006. nance, AASHTO Subcommittee on Maintenance, Amer- ican Association of State Highway and Transportation De La Garza, J.M. and M.C. Vorster, "Assessment of VDOT's Officials, Washington, D.C., 2002. Equivalent Cost for the Highway Maintenance Activities Being Performed by VMS," Final Report, A Study Under- Acquisition Central, "Seven Steps to Performance-Based taken for the Virginia Department of Transportation, Service Acquisition," 2005 [Online]. Available: http:// Virginia Tech, Blacksburg, Nov. 30, 2000. www.acquisition.gov/comp/seven_steps/about-project. html (accessed Jan. 18, 2007). Department of Commerce, "Increasing the Use of Perfor- mance-Based Service Acquisition," Procurement Memo- Anderson, S.D. and J.S. Russell, NCHRP Report 451: Guide- randum, U.S. Department of Commerce, Washington, lines for Warranty, Multi-Parameter, and Best Value D.C., May 13, 2005. Contracting, Transportation Research Board, National Research Council, Washington, D.C., 2001. Department of Energy, Performance-Based Contracting Guide, U.S. Department of Energy, Washington, D.C., A5T60, Task Force on Accelerating Innovation. Perfor- 2000. mance-Based Maintenance Contracting Working Group Minutes, Florida, Apr. 2004. DOD (Department of Defense), Guidebook for Performance- Based Services Acquisition (PBSA) in the Department of Bayraktar, M.E., Q. Cui, M. Hastak, and I. Minkarah, "State- Defense, U.S. Department of Defense, Washington, D.C., of-Practice of Warranty Contracting in the United States," 2000. Journal of Infrastructure Systems, June 2004, pp. 60­68. DOD (Department of Defense), Guidebook for Performance- Booz Allen Hamilton, Proceedings of the National Work- Based Services Acquisition (PBSA) in the Department of shop on Commonly Recognized Measures for Mainte- Defense, Office of the Deputy Under Secretary of Defense nance, Scottsdale, Arizona, prepared for the AASHTO for Acquisition Reform, U.S. Department of Defense, Subcommittee on Maintenance and Federal Highway Washington, D.C., 2001 [Online]. Available: http://www. Administration, Washington, D.C., 2002. dau.mil/pubs/misc/PBSA_GUIDEBOOK.pdf (accessed Bryant, J.W., "Performance Based Contracting in Virginia," Mar. 7, 2007). presented at the 86th Annual Meeting of the Transporta- Federal Acquisition Regulation, General Services Adminis- tion Research Board, Maintenance Performance-Based tration, Washington, D.C., updated periodically [Online]. Contracting, Part 1, Washington, D.C., Jan. 21­25, 2007. Available: http://www.acqnet.gov/FAR/ (accessed April Bucyk, N. and M. Lali, Transportation Research Circular 19, 2007). E-C098: Evolution of Highway Maintenance Outsourc- Florida Department of Transportation, State Maintenance Office, ing in Alberta, Canada, Maintenance Management 2006, Maintenance Rating Program, MRP Level of Maintenance Part I, Outsourcing Maintenance Activities, Evolution of Summary, Series from 2001/2002 through 2006/2007, Period Highway Maintenance Outsourcing in Alberta, Canada, 1, 2001/2002­2006/2007 [Online]. Available: http://www. 11th AASHTO­TRB Maintenance Management Confer- dot.state.fl.us/statemaintenanceoffice/mrp.htm (accessed ence, Charleston, S.C., July 16­20, 2005. May 7, 2007). Cabana, G., G. Liautaud, and A. Faiz, "Areawide Perfor- Florida Department of Transportation, Florida's Asset Man- mance-Based Rehabilitation and Maintenance Contrac- agement Program, Office of the Inspector General, Flor- tors for Low-Volume Roads," Transportation Research ida Department of Transportation, Tallahassee, April 29, Record 1652, Transportation Research Board, National 2005. Research Council, Washington, D.C., 1999. Florida Department of Transportation, Asset Management Cambridge Systematics, Inc., NCHRP Report 446: Guide- Contracts, Audit Report 04F-0006, Office of Inspector book for Performance-Based Transportation Planning, General, Florida Department of Transportation, Talla- Transportation Research Board, National Research hassee, June 12, 2006. Council, Washington, D.C., 2000.

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