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44 Guidebook for Managing Small Airports Prior to interacting with the media during an emergency, the airport manager should spend a few moments preparing a brief and factual statement, select an appropriate site without a view of death or destruction, and arrange to have the media members' identification verified to prevent unauthorized entry to press briefings. During interaction with the media, the airport manager should project a positive image for the airport and responding agencies by remaining calm and seri- ous and avoiding emotional statements, control the briefing by providing brief facts only, and refrain from accepting responsibility for the accident. Chapter 5, Public Relations, contains addi- tional information about media relations. Preferred Practices and Recommendations The following preferred practices and recommendations were provided by airport owners and operators during the development of this guidebook: Host a base of the local ambulance authority to provide a quicker response time to the airport and throughout the city. Get involved with the local emergency management association. Ensure mutual aid agreements are in place and the airport is included in the local emergency agency's response plans, too. Maintain a certain amount of control during the emergency to include limiting unnecessary radio chatter. Include provisions in the airport emergency plan for fuel spills and natural disasters. Ensure responding agencies are familiar with utility shut-off sources. Conduct annual fire inspections of airport facilities to include aircraft hangars. When calling 9-1-1 with a cell phone, always tell the dispatcher specifically where the emer- gency is located. (In one instance, the dispatcher sent the agencies to the neighboring airport by mistake!) Establish a chain of command prior to an event, improve communication procedures, and train, train, train! Additional Resources Wildlife Mitigation Cleary, E., and R. Dolbeer. Wildlife Hazard Management at Airports: A Manual for Airport Personnel, 2nd ed., FAA, July 2005. FAA Airport Wildlife Hazard Mitigation homepage: FAA CertAlerts: FAA CertAlert 04-16 Deer Hazard to Aircraft and Deer Fencing FAA CertAlert 03-03, Guidelines for Submitting Bird Strike Feather Remains for Identification FAA CertAlert 02-09, Alternative Deer Fencing FAA CertAlert 01-01, Deer Aircraft Hazard Hazardous Wildlife Attractants on or near Airports, FAA AC 150/5200-33, available online from FAA Regulatory and Guidance Library: International Civil Aviation Organization Safety Management website: Peterson, R., and V. Peterson, Peterson Field Guide to the Birds of Eastern and Central North America, 5th ed. Houghton Mifflin, 2002. Protocols for submitting bird samples for identification, available from FAA Airport Wildlife Hazard Mitigation: Safety guidelines for picking up bird remains (in light of recent bird flu developments), available from FAA Airport Wildlife Hazard Mitigation: Remains.doc.