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CHAPTER 7 Airport Education and Training Developing a Training Program A successful staffing transition for any organization involves a well-structured orientation and training program. For an airport, this includes management, employee staff, airport tenants, contractors, and others utilizing the airport on a daily basis. Management should be introduced to and well versed in the airport's policies and procedures that outline the leadership responsibilities for daily management. Copies of any legislative acts, statutes, ordinances, bylaws, employee contracts, and any other guidance should be close at hand for review. This documentation should also include the airport's operating plans--such as the airport emergency, security, snow removal, and safety plans--that may require swift and effective action during an incident. Management will also need to be familiar with the airport's layout and airport tenants' operat- ing requirements. Because circumstances may cause both of these to change, a successful airport manager spends time on the airport's property and frequently communicates with the tenants to provide strong management practices to meet changing demands. Introduction to the airport's financial structure is important as well. Management should understand the revenue and expense resources and how the airport has historically met these demands. The airport's capital improvement program and future planning thoughts should be explained as part of the manager's initial education process. The airport owner or operator is also required to properly orient and train his or her employ- ees. As part of the initial human resources process, the employee should be provided copies and explanations of the airport's policies and procedures, which typically cover harassment, drug/ alcohol use, safety policies, and employment agreements. Employees will need to be introduced to the airport's layout and tenant structure and operat- ing requirements. Because the airport operating plans provide the basis for an employee's job description, providing written copies and explanations of the procedures is imperative to ensure effective performance. Once procedures have been explained, the next step is to provide for effi- cient on-the-job training. The airport environment is unique due to site-specific conditions, air- craft communications, high-voltage electrical systems, and specialized airfield maintenance equipment. A new employee should be provided a structured training program that is guided by an experienced individual for each particular area. Besides relying on airport staff, other training resources may include the state aeronautics department, the AAAE, and neighboring airports. As an airport owner or operator enters into a lease or contract agreement with a tenant or con- tractor, special provisions should be made for airport property orientation and familiarization 88