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39 vations, and office workers handle the general inquiries. El The Advanced Regional Traffic Interactive Management Dorado Transit also provides rider alerts via email. and Information System (ARTIMIS) is the 511 system for the The only El Dorado Transit information or option on the Cincinnati and Northern Kentucky region. The system became Sacramento Region 511 system is the option to transfer to operational in June 2001. Callers who select the public trans- El Dorado Transit. The Sacramento Area Council of Gov- portation option can choose TANK. The system provides in- ernments (SACOG) manages the regional 511 system, which formation about major service disruptions and transfers callers provides travel information for Sacramento, Yolo, Placer, directly to the TANK's call center. El Dorado, Sutter, and Yuba Counties. Rationale for participation. It was not possible to find the Rationale for participation. El Dorado Transit indicated individuals at TANK who made the decision to participate in that participating in the Sacramento Region 511 was a way to the ARTIMIS system. ensure that transit was represented in a multimodal environ- Impacts. TANK has not experienced any impacts from ment. In addition, the agency wanted to take advantage of the participation in the 511 system. If any calls are transferred to different ways to disseminate information about transit ser- the agency, then it's "very, very few." vices and, therefore, allow access to information from as many sources as possible. Issues. No issues were identified. However, in preparation for this interview, we discovered that the telephone transfer Impacts. El Dorado Transit did not identify any impacts, option did not work. either positive or negative, from participating in 511. The agency noted that 511 was not "heavily marketed" in the area, Outlook. Although TANK did not see any major benefits which might have led to this low profile. from participating in 511, they also did not see any harm. El Dorado Transit did not see 511 as a replacement for their Whereas TANK's core ridership already knows how to access own customer call system. They feel that customers on local information, the system could help people arriving from out routes and dial-a-ride services are not likely to use 511 as those of town or the airport. customers are used to calling the existing customer service At the time of the interview, TANK was evaluating a series number. However, the agency believed that it was possible that of ITS upgrades. Based on the background information pro- some of the regional commuters (e.g., passengers on express vided during the study, TANK will look into the costs and routes to Sacramento) might see the signs advertising 511 at the benefits of increasing their participation in 511. park-and-ride and decide to try it. Others might see the link to Generally, TANK views 511 positively, as long as partici- 511 from the El Dorado Transit website. Finally, first-time pation does not divert funds from service provision. If grants transit users might see the number and try the service. are available, then they would be worth pursuing. ("Do it now before funding disappears.") If there are costs to the agency, Issues. El Dorado Transit did not identify any issues then they feel they will need to more carefully consider poten- with 511. However, in preparation for this interview, we tial implications of participation. discovered that the telephone transfer option did not work. Callers selecting the transfer option are placed on hold for a Central Florida Regional few minutes and then returned to the main menu. Transportation Authority Outlook. El Dorado Transit did not identify any proposed The Central Florida Regional Transportation Authority or changes in their 511 participation. They value it as a means "LYNX" is the public transportation provider for Orange, to demonstrate their commitment to regional, multimodal Seminole, and Osceola Counties, FL, an area that includes traveler information resources. the cities of Orlando, Kissimmee, and St. Cloud. The LYNX service area totals approximately 2,540 sq mi and has a pop- Transit Authority of Northern Kentucky ulation of about 1,537,000. LYNX provides fixed-route and demand-responsive bus service and administers a vanpool The Transit Authority of Northern Kentucky (TANK) pro- program. (38) vides bus service in Boone, Campbell, and Kenton Counties The Central Florida 511 system was originally implemented in Kentucky, with connections to downtown Cincinnati, OH. as a regional system in June 2002, and it can still be accessed TANK's service area comprises 561 sq mi with a population directly. Since then, as other regional systems were imple- of 326,000. Annual system ridership was 3.8 million in 2005. mented in Florida, a consolidated, statewide 511 service was Tank operated a total of 98 regular and paratransit vehicles in established that allows callers to transfer to the Central Florida 2005. (37) system, or any of the other regional 511 systems. The Florida