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Airport Toolbox 45 Table 5-6. Ground access mode considerations. Private Public Taxi Rental Car Bicycle Vehicle Transportation Local passengers; Employees; Local and Pilot and Business Transient Likely Transient Transient passengers; patrons; Passengers; Users passengers passengers Employees; Prearranged Employees; Business patrons rides for Business patrons arriving passengers Pick-up area; Staging area; Parking Parking; Needs Pick-up area Schedule Call for ride Reservations Storage rack information provision provision Availability; Safe route; Space for Availability in Availability in Challenges parking community community Space for Length of Parking journey Source: Aerofinity, Inc. analysis. Department of Transportation (DOT), a Metropolitan Planning Organization (MPO), or a regional planning Key Routing Information Questions commission. Is there a direct route from the community An open line of communication with surface trans- to the airport? portation agencies can enable the airport operator to What are the road conditions? provide input if proposed off-roadway improvements Is there more than one typical route? will be detrimental to the airport (such as being too Are any roadway clean-up opportunities close to a runway end). In addition, some communities available? allow businesses or organizations to adopt a roadway to assist with clean-up. 5.4.5 Signage If someone is traveling to or from the airport for the first time, signage is typically an important consideration. Good signage can become even more critical if the airport supports commercial operations. If additional signage is needed, it is important to know what agency has jurisdiction over each of the roadways in order to pursue the installation of additional signage. The jurisdiction is important because some agencies (e.g., state DOTs) may have more specific requirements that need to be met. At a minimum, it is desirable to have signage at key turns near the airport from all directions. Figure 5-6 shows an example of airport wayfinding signage. At larger facilities, on-airport signage may be needed to direct travelers once they arrive at the facility. A clear and concise system of signage provides good customer service. At airports with multiple terminal facilities, on-airport signage is important for easy wayfinding, especially for commercial operations users who may be unfamiliar with the airport. In addition to providing directions, signs can be used for other purposes (e.g., to display the national GA security hotline phone number or to remind pilots to close their flight plan). 5.5 Ground Handling Services The major amenities at an airport consist of ground handling services and landside facilities. Ground handling services are all those services provided by an airport operator or private business entity to support the aircraft while it is on the ground.