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Airport Toolbox 51 Table 5-10. Ground handling services for commercial operations. Potential Service Items Considerations Counter space Number of passengers Office space Frequency Passenger Check-in Secured storage space Contracted through an existing Baggage weight and check business Restrooms Can passengers intermix with Seating traditional GA users? Waiting Area Vending Length of wait time Phone Wireless Internet Ground Transportation What other services make Assistance access more convenient? Other First aid station ATM Community information Source: Aerofinity, Inc. analysis. should enhance the customer service experience at an airport. The primary landside facilities gen- erally include the terminal facility and other support facilities. 5.6.1 Terminal Facility As with commercial service airports, many GA air- ports have a building that serves as a terminal. The Key Terminal Facility Questions terminal facility provides a "meet and greet" location on the airport site. Depending on the circumstances, Is building convenient to the airfield? a single building may serve as the terminal and house Who needs to use the building? various airport-related businesses, or there may be When is the building open (business hours, one or more independent FBO facilities that serve as 24/7, etc.)? terminals. At some smaller airports, the terminal What basic services inside the building facility may also house the administrative functions should be provided? of the airport. What additional services/amenities could be offered to improve the customer service The terminal building needs to meet the functional experience? needs of the aircraft operators. The level of operations at an airport will drive the amenities provided in the terminal. All terminals should at least provide the basics of shelter, restrooms, and telephone communications. Additional services may include food vend- ing machines or more full-service food and beverage options, as well as flight planning provisions and weather briefings for pilots. If the terminal facility is a public-use building, then ADA accessi- bility will be required. Table 5-11 lists potential terminal facility functions and planning considerations. The core func- tions are listed first followed by potential improvements or enhancements based on the type of operations and demand at the airport. 5.6.2 Other Support Facilities 126.96.36.199 Airport Rescue and Fire Fighting (ARFF) Many GA airports do not operate under FAR Part 139 certificates that require ARFF facilities to be present on the airfield. Without the requirement for ARFF facilities, some airports have worked cooperatively with their local communities to develop fire stations on or near the airport that serve the community and provide a quick response to any incidents at the airport. To enhance these
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Table 5-11. Terminal facility functions and considerations. Function Use Consideration Other Considerations Separate men's and Keep clean and well women's stocked Restrooms ADA compliant Shower provisions for transient pilot 24 hour access Potential Users: Length of counter Ground service provider dependent on size of Counter Space operation Commercial operations Office space in close Rental cars proximity Potential Users: Varies by number of people Airport operator to be accommodated in Office Space space Airport businesses Secured storage for Depends on business Storage Space supplies demand Waiting space for View of airfield passengers and/or pilots What is usage on busy day? Lounge/Waiting Area How many passengers could be on the largest aircraft? Proximity to counter space Computer, Internet and Separate room shielded Flight planning telephone access from ambient noise Food and drink provision Eating area for customers and Additional refrigerated Vending/Kitchenette employees storage needed for catering aircraft? Pilot supplies or aviation Depends on demand Retail Sales items for sale Separate quiet sleep/rest How many transient pilots Pilot Rest Area area are typically present at once? Airport operator use for Depends on board meeting board meetings requirements Meeting Room Space Could be made available or Video presentation rented for business use equipment? Computer, fax, Internet Separate room shielded access from ambient noise Business Center Complement to meeting space May be used for flight Could be a multi-purpose Classroom Space training room For waiting pilots and Accommodate increased passengers pilot use of electronic flight Wireless Internet bags Service for waiting passengers Food service at higher Could it draw from airport activity facilities employees, customers and Restaurant community? Could also assist in providing aircraft catering Source: Aerofinity, Inc. analysis.