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Kenville, Kimberly A, McBride, Rosanne B, Higgins, James A, Petros, Thomas V, Jensen, Warren C, Yurkovich, Eleanor, Transportation Research Board. "3. A View from Those with Experience." ACRP Report 22: Helping Airport and Air Carrier Employees Cope with Traumatic Events. Washington, DC: The National Academies Press, 2009.

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