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ACRP Report 18: Passenger Air Service Development Techniques (2009)
Airport Cooperative Research Program (ACRP)

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Martin, Steven C, Transportation Research Board. "Summary." ACRP Report 18: Passenger Air Service Development Techniques. Washington, DC: The National Academies Press, 2009.

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Front Matter (R1-R10)
Summary (1-14)
Part I - Overview of Air Service Development (15-15)
Who should use this guidebook? (16-16)
How is this guidebook organized? (17-17)
How was the research conducted? (18-19)
Summary (20-20)
Why is air service development important? (21-22)
How do air carriers decide which airports they will serve? (23-25)
How can an airport or community influence air service decisions? (26-26)
What other stakeholders can be involved? (27-27)
What is the ASD process? (28-28)
Summary (29-29)
How do smaller communities connect to the national aviation system? (30-32)
What are the most significant recent trends in the airline industry? (33-42)
What are the key relevant regulatory issues? (43-44)
Summary (45-45)
How do local demographic and economic characteristics influence air service? (46-46)
What are small airports' most common competitive challenges? (47-52)
Summary (53-53)
Part II - Best Practices for Air Service Development (54-54)
What are the airport's current services and how are they performing? (55-61)
Where do key community groups want to fly? (62-62)
How are a facility and its costs assessed? (63-64)
How does the airport compare to its peers? (65-68)
Summary (69-69)
What sources of airport revenues may be available to fund ASD? (70-75)
What types of human resources are needed for successful ASD efforts? (76-78)
Summary (79-79)
What is the overall process for identifying goals? (80-80)
What are the categories of ASD goals? (81-94)
What other goals support ASD? (95-96)
What is the process for validating and refining ASD goals? (97-100)
Summary (101-101)
What revenue-related ASD techniques are available? (102-104)
What cost-related ASD techniques are available? (105-111)
What are the legal issues regarding airport incentive programs? (112-114)
Which techniques should the airport use? (115-118)
Summary (119-119)
What data and information do the airlines want to see? (120-129)
How should the information for presentations to airlines be organized? (130-131)
How should an airline be approached? (132-134)
Summary (135-135)
How is effectiveness in ASD measured? (136-140)
Who should conduct the evaluation? (141-141)
Why do stakeholders need to be informed? (142-142)
Summary (143-143)
References (144-144)
Part III - Appendices (145-145)
Appendix A - Glossary (146-149)
Appendix B - Frequently Asked Questions (150-153)
Appendix C - Annotated Bibliography (154-156)
Abbreviations used without definitions in TRB publications (157-157)

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Using this Guidebook 21 The study team interviewed individuals with a number of industry and government organi- zations. These included the FAA, U.S.DOT, Regional Airline Association, AAAE, National Association of State Aviation Officials, and manufacturers. Along with the data from these surveys, the study team examined data submitted by all air- lines to U.S.DOT covering enplanements, operations, markets served, and fares. The study team discussed changes in these major factors with airport directors to get confirmation from them on what they considered their major air service deficiencies to be, as well as how service at their airports had changed over time. Finally, the study team would be remiss if it did not include this disclaimer: As everyone in the This guidebook industry well knows, there are no guarantees in this business. The industry is subject to external forces that will ruin the best business models, and the approaches outlined in this guidebook can- is intended to not guarantee success. That being said, there are strategic, proven ways to approach the issue of help airport and attracting new service--or simply retaining existing service. This guidebook is intended to help community airport and community representatives build and execute an ASD strategy. representatives build and execute Summary an ASD strategy. · ASD teams--especially in smaller communities--often have little practical guidance on what techniques exist and on which techniques have been effective for other airports. Currently no single resource document summarizes experience to date in ASD or offers guidance as to when and how different techniques should be used. · This guidebook is meant to assist small communities (generally, those with airports classified by the FAA as small hubs and non-hubs) to better understand how to approach air service development. · The results are based on an extensive review of ASD-related literature, interviews with indus- try professionals, and a survey of small community airports and the airlines that operate there.