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26 with available funding. The program plan should include the Developing policies, procedures and guidelines, following ten products and services, consistent with the business Developing a communication plan, plan. Specific activities are listed in Table 1 for each of the prod- Developing the initial solicitation package for TKN grants, ucts/services that can be used as a starting point for budgeting. Developing a contract for requirements, design and devel- Ideally, the plan would also include a performance measure- opment of the portal, ment element based on the goals, objectives, and performance Developing management controls to ensure that activities measures listed in the TKN business plan. A methodology for are properly sequenced and coordinated and that planned evaluating each product and service component should be versus actual progress is closely monitored, and established, and a staff (or contractor) resource should be Developing performance tracking templates and reporting devoted to data collection, monitoring, assessment, reporting, systems and recommendations for future adjustment based on results. The elements listed in the table were used to develop the Step 8: Initial Implementation estimated need for $13.5 million annually to provide this package of products and services. See Chapter 4, Business Plan Following approval of the program plan and a 6- to 9-month Summary for further information on how these funds break ramp-up period, the TKN-NCB would be in a position to down by product and service category, and by expenditure type move forward with initial activities in most of the ten prod- (grants, staffing, access to commercially available information uct and service areas. Contracts with regional TKN members content and direct costs). would be in place as well. Initial activities to be undertaken at the national and regional TKN levels would be scheduled to culminate in the launch of the new portal. This would Step 7: Program Start-up Activities involve coordinated development of information modules Once the program plan and budget are developed and to be included in the portal, as well as development of com- approved, the TKN-NCB could proceed with the following munications materials describing all product and service start-up activities: offerings. After the initial launch of the portal, a regular schedule of Developing and formalizing the staffing plan and job rollouts of new material could be established, with accompa- descriptions, nying communications targeted to appropriate segments of Hiring staff and contractors, the end user community.

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Table 1. Products and services providing a starting point for TKN budgeting. Product or Service Description Program Plan Elements 1. National Digital Expansion of the current NTL Digital Develop policies and procedures for digital collection development and management. Repository Repository. Evaluate and implement hardware/software/telecom infrastructure including changes to accommodate new content and backups. documents and data Implement and monitor digital preservation services (Meta-Archive + LOCKSS). Evaluate and fill staffing needs (system manager, catalogers, digital preservation specialist). 2. National Print Physical preservation of nationally Develop policies and procedures for collection development and management. Repository significant transportation information Investigate and arrange for off-site storage and document shipping services. resources. Evaluate and fill staffing needs (curator/archivist, digitize on-demand service fulfillment). 3. National Actively moderated and managed portal Develop specific requirements. Transportation providing one-stop shopping access to Evaluate technical architecture and software options for the portal and federated search Portal with information. feature. Federated Search Plan for hardware/software needs. Design and develop portal. Evaluate and fill staffing needs (portal manager/webmaster). 4. Information Pursue targeted projects at the national Conduct outreach and establish initial priority areas. Modules and regional levels to collect and digitize Develop TKN grant program guidelines (covering components 4, 5, 7, 8, 9, and 10). information resources in areas of historical or strategic significance. Investigate and negotiate access to commercial information resources (databases, journals, news feeds, standards). Investigate and arrange for access to publicly available information resources (e.g., data clearinghouses). Evaluate and fill staffing needs: planning and coordination, grant administration. 5. Research/ Research and literature review services Develop service description and evaluation criteria. Literature Review and search assistance via the national Develop outreach materials. Services portal discussion forum, e-mail, phone, or messaging. Implement pilot program. Evaluate pilot program. Expand program to include TKN member participation via grants (pending results of evaluation). Evaluate and fill staffing needs (reference librarian, transportation data specialist). 6. Standards Provide technical leadership for Develop 35 year work plan including thesaurus maintenance and expansion; data Coordination and widespread adoption of standards for standards stewardship; liaison, coordination and outreach; communications; Thesaurus information sharing (including data special projects. standards) within the transportation Evaluate adequacy of current software tools and changes in technology. community. Maintain and expand Upgrade if needed. existing thesaurus of transportation terms. Evaluate and fill staffing needs (thesaurus team, data architect, outreach/coordination). 7. Targeted Pursue targeted projects at the national Conduct outreach and establish initial priority areas. Collection and and regional levels to collect and Evaluate and fill staffing needs (planning and coordination, grant administration in Digitization Efforts digitize information resources in areas conjunction with element 4). of historical or strategic significance. 8. Information Identify and develop leaders within the Develop standard outreach materials. Provider Outreach, transportation information provider Coordinate with regional TKNs. Coordination, and community; support coordination and Communication synergistic activities across the provider Evaluate and fill staffing needs (planning and coordination, grant administration in community so efficiencies can be realized. conjunction with element 4). 9. Library Provide technical support and advocacy Sponsor annual meeting and quarterly/monthly webinars. Connectivity for transportation libraries to enable Maintain/update transportation librarian toolkit. Support and sharing of resources and expertise, and Advocacy coordination of collections development. Negotiate/coordinate with OCLC. Coordinate with regional TKNs. Evaluate and fill staffing needs (planning and coordination, grant administration in conjunction with element 4). 10. User Outreach Provide outreach and education on Develop standard training materials. and Education accessing transportation information Coordinate with regional TKNs. and information services geared both to managers and executives of transportation Plan and budget for travel/conference fees. organizations and to end users of transportation information resources. Evaluate and fill staffing needs (outreach specialist, grant administration in conjunction with element 4).