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Air Passenger Surveys 115 bad weather (for groundside surveys outside), abusive passengers, delays at security check- points, uncooperative airline staff, disruptions due to a breach of security or emergency situation. Examples of checklists are provided in Appendix C. 5.11 Survey Budget Given the complexity and variability of air passenger surveys, it would be misleading to offer even a range of budget numbers, let alone an approximate cost per response. Instead, the follow- ing is a list of questions that the survey sponsors will need to answer in order to come up with a realistic budget. 5.11.1 Planning How many people will be involved in the planning process? How many of these people will participate at no cost? How many meetings will there be? What sort of a meeting space will be required, and can this be obtained at no cost? Will travel expenses need to be reimbursed? Will there be beverages, snacks, or meals? Is parking cost an issue? Will someone need to arrange for parking permits? 5.11.2 Contractor Selection Who will prepare the RFP? Will this time be charged to the project? Who will evaluate proposals? Will this incur any costs? Will there be a pre-bid meeting? Will this incur any costs? Will bidders be interviewed? Who will be on the interview panel? Will this incur any travel expenses or other costs? Will the staff time involved in contract negotiation and approval be charged to the project? 5.11.3 Questionnaire Design and Testing Who will be responsible for questionnaire design? How long will the questionnaire be? Will the questions be easy or difficult to craft? Is a previous or similar questionnaire available? Will the survey be programmed into EDCDs? If so, who will do the programming? Will this incur any costs? How many people will test the programming of the EDCDs, if used? Who will do this? Will this incur any costs? How many completed interviews will be collected during the pre-test? Where will the pre-test staff be briefed and debriefed? Where will the pre-test be conducted? Who will be involved in the pre-test and at what hourly rates? If there is no programming, how many copies of the draft questionnaire will be required? Will mileage, per diems, or other travel expenses be required for pre-test staff? Will parking cost be an issue? Will someone need to arrange for parking permits? Will there be a supplemental hand-out/mail-back questionnaire? What printing costs will be involved? What postage costs will be incurred?

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116 Guidebook for Conducting Airport User Surveys 5.11.4 Sampling Plans Who will prepare the sampling plan for each day? How long will this take? (It will take longer than you think unless you have done it before.) How will the sampling plan be transmitted to the survey field team? Who will make sample adjustments as contingencies arise? How will these adjustments be communicated to the parties who need to be aware of them? How will the project adjust if sample quotas are not met, and who will be responsible for doing this? How many adjustments are likely to be made, and what are the implications for additional survey days? 5.11.5 Badging How many field staff will need to be badged? Who will be trained in the badging requirements and make the badging arrangements? How long will each field staff member need to spend on the badging process? What contingency plans will be needed for field staff who do not pass the background check? Is parking cost an issue? Will someone need to arrange for parking permits? 5.11.6 Training Will field staff need to be trained? How many interviewers will need to be trained? How many other staff will be involved, and who will they be? How many days or hours will the training take? Will it take place over more than one day? What training materials will need to be reproduced? What sort of training space will be required, and can this be obtained at no cost? Will mileage, per diems, or other travel expenses be involved? Will there be beverages, snacks, or meals? Is parking cost an issue? Will someone need to arrange for parking permits? 5.11.7 Pilot Testing What aspects of the survey will be pilot-tested? Who will conduct the test? Who will conduct the debriefing and make adjustments as needed? Where will the debriefing take place, and can this space be obtained at no cost? What is the contingency plan if the pilot test reveals problems that need to be addressed? Will this have any impact on costs? 5.11.8 Survey Implementation How many interviews will be completed or forms handed out and returned? On how many days will the survey take place? How many hours per day will need to be covered? Will very early and very late flights be included? If they are included, who will cover them? What shifts will be involved on each day? How many interviewers will this require? How many supervisors will be required based on shifts, airport configuration, and walking distances? What will the supervisors' responsibilities be?