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ACRP Report 26: Guidebook for Conducting Airport User Surveys (2010)
Airport Cooperative Research Program (ACRP)

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Cripwell, J Paul, Gosling, Geoffrey D, Biggs, D C, Bol, M A, Baker, J, Franz, J D, Transportation Research Board. "Appendix C - Material and Equipment Checklists for Air Passenger Intercept Surveys." ACRP Report 26: Guidebook for Conducting Airport User Surveys. Washington, DC: The National Academies Press, 2010.

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Page
178
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Page
178
Front Matter (R1-R11)
Summary (1-6)
1.2 Role of Surveys in Airport Planning, Development, and Management (7-7)
1.3 Survey Concepts (8-9)
1.4 Main Survey Types and Methods (10-10)
1.5 How to Use This Guidebook (11-11)
2.1 Defining the Purpose (12-12)
2.2 Selecting the Survey Method (13-15)
2.3 Survey Frequency and Timing (16-17)
2.4 External Agencies (18-18)
2.5 Preparing the Survey Budget (19-19)
2.6 Survey Planning Team (20-21)
2.7 Preliminary Schedule and Target Dates (22-22)
2.8 Survey Location and Security Clearance (23-23)
2.9 Contracting External Resources (24-25)
2.10 Summary (26-26)
Chapter 3 - Statistical Concepts (27-27)
3.2 Statistical Accuracy and Confidence Intervals (28-30)
3.3 Sampling Methods (31-35)
3.4 Sample Size (36-42)
3.5 Weighting (43-43)
3.6 Summary (44-44)
4.1 Survey Population (45-47)
4.2 Sampling Strategy and Plan (48-48)
4.3 Questionnaire Design and Structure (49-51)
4.4 Expected Data Collection Rate (52-52)
4.5 Survey Logistics (53-54)
4.6 Selection and Training of Field Staff (55-57)
4.7 Pre-Tests and Pilot Tests (58-59)
4.8 Maximizing Response Rates (60-62)
4.9 Use of Electronic Data Collection Devices (63-67)
4.10 Data Entry and Quality Control (68-68)
4.11 Analysis and Reporting of Survey Results (69-70)
4.13 Documenting the Survey (71-71)
4.14 Summary (72-72)
5.1 Purpose of the Survey (73-73)
5.2 Survey Methodology (74-89)
5.3 Sample Size, Survey Coverage, and Timing (90-97)
5.4 Questionnaire Wording and Length (98-100)
5.5 Weighting Survey Responses (101-105)
5.7 Location-Specific Guidelines (106-106)
5.8 Information on Greeters and Well-Wishers (107-107)
5.9 Groundside Surveys (108-113)
5.10 Checklists (114-114)
5.11 Survey Budget (115-116)
5.12 Summary (117-118)
6.1 Purpose of the Survey and the Data to Be Collected (119-119)
6.2 Survey Methodology (120-120)
6.3 Sampling Methodology (121-121)
6.4 Questionnaire Wording and Length (122-122)
6.6 Survey Budget (123-123)
6.7 Summary (124-124)
7.2 Survey Methodology (125-126)
7.3 Sampling Methodology (127-127)
7.5 Measures to Obtain Adequate Response (128-128)
7.7 Mystery Shopper (129-130)
7.8 Summary (131-131)
8.3 Sampling, Coverage, and Timing (132-134)
8.5 Measures to Obtain Adequate Response (135-135)
8.7 Summary (136-136)
9.2 Survey Methodology (137-138)
9.4 Questionnaire Wording and Length (139-139)
9.6 Survey Budget (140-140)
9.7 Summary (141-141)
10.2 Collection of Air Cargo Data (142-142)
10.3 Survey Methods (143-143)
10.4 Summary (144-144)
References (145-145)
Glossary and Acronym List (146-152)
Bibliography (153-155)
Appendix A - Airport User Surveys: Summary of Research (156-160)
Appendix B - Sample Sizes, Sample Estimates, and Confidence Intervals (161-177)
Appendix C - Material and Equipment Checklists for Air Passenger Intercept Surveys (178-179)
Appendix D - Sample Training Agenda (180-184)
Appendix E - High-Speed Scanning Technology (185-186)
Appendix F - Sample Questionnaires for Passenger Surveys (187-207)
Appendix G - Sample Questionnaires for Groundside Surveys (208-217)
Appendix H - Sample Questionnaires for Employee Surveys (218-223)
Appendix I - Sample Questionnaire for Tenant Surveys (224-228)
Appendix J - Sample Questionnaire for Area Residents Surveys (229-234)
Appendix K - Sample Questionnaire for Roadside Driver Cargo Surveys (235-239)
Abbreviations used without definitions in TRB publications (240-240)

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OCR for page 178
APPENDIX C Material and Equipment Checklists for Air Passenger Intercept Surveys Office Supplies Pens Pencils Erasers Pencil Sharpeners Notebooks or Notepaper Staplers Scissors Rubber Bands Paper Clips Printer Paper Clipboards (for paper surveys) Bags to carry survey forms (for paper surveys) Uniforms (shirts, aprons, other identifying attire) Name Tags ID Badges Electronics PDAs or other Electronic Data Collection Devices if needed (for electronic surveys) Chargers Secure Digital (SD) Cards (additional memory for PDAs or other devices) Batteries Laptops for Office Staff Flash Drives Printer Two-Way Radios and Charging Cords Cell Phones and Charging Cords Power Strips (for overnight charging) Paperwork Intercept Survey Training Manuals Copies of Questionnaires (printed copies of electronic survey questions) Show Cards Site Location Maps C-1

OCR for page 179
C-2 Guidebook for Conducting Airport User Surveys Airport Authorization Letters Client Contact Information (phone numbers) Flight Schedules Interviewing Schedules Daily Flight (or Intercept Survey Location) Sampling Plans Backup Flight Sampling Plan (if originally selected flights are cancelled or extensively delayed) Time Sheets Sign-In and Sign-Out Sheets Equipment Sign-Out and Sign-In Sheets Interviewer Results Forms Overtime Forms Expense Reimbursement Forms Nightly Inventory Forms Employee Scheduling and Availability Information Employee Contact Information Employment Agency or Field Service Contact Information Other Logistics Location of FedEx or UPS Drop Boxes Location of Copy Service Transit Tickets or Passes Parking Passes Car Rental Information Air Travel Information (if field staff are not local) Hotel Arrangements Driving Directions Cash for Per Diems Cash for Unexpected Expenses On-Site Training Room On-Site Pre-Test Debriefing Room On-Site Project Office (centrally located, sufficient space) On-Site Internet Access (downloading and transmitting data)