Guidebook for Conducting Airport User Surveys (2009)

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Forms for Toronto Pearson International Airport Groundside Survey 2005 The forms in this appendix have been included with the permission of the Greater Toronto Airports Authority. They include observation and interview forms for the vehicle/passenger sur- vey used during the 2005 Groundside Survey. The observation forms are provided here for com- pleteness, although observation surveys at airports are not within the scope of this guidebook. Each form was accompanied by a page of notes. These notes were affixed to the back of each clipboard for handy reference by the interviewer/surveyor. Table G-1 lists the groundside area associated with each form. G-1 A P P E N D I X G Sample Questionnaires for Groundside Surveys Form Designation Associated Area CI—Curbside interview CA—Curbside activity All curb areas including taxi queues, bus stops, and public areas, both arrivals and departures PI1—Parking interview at the ticket spitter Entrance to the parking lots of Terminal 2 (demolished since 2005) and Terminal 3 PI2—Parking interview for “pay on foot” machines The two main payment machine areas at Terminal 1 RI—Rental car interview Drop-off and pick-up areas II—Inter-terminal bus interview Shuttle bus service between terminals Source: Cripwell, J.P., Survey Design Report, 2005 Ground Transportation Survey, Toronto Pearson International Airport, June 2005. Table G-1. Groundside interview forms and locations.

G-2 Guidebook for Conducting Airport User Surveys

G-4 Guidebook for Conducting Airport User Surveys

Sample Questionnaires for Groundside Surveys G-5

G-6 Guidebook for Conducting Airport User Surveys

Sample Questionnaires for Groundside Surveys G-7

G-8 Guidebook for Conducting Airport User Surveys

Sample Questionnaires for Groundside Surveys G-9

G-10 Guidebook for Conducting Airport User Surveys