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APPENDIX I
Sample Questionnaire
for Tenant Surveys
AIRPORT TENANT QUESTIONNAIRE
(Confidential when completed)
This survey is part of a study to assess the economic impact of the XXX Airport. The study is a
means of measuring the airport's activity, importance and purpose and identifying economic
linkages between the aviation industry and other sectors of the economy.
The results of this study will be used to communicate the airport's role in benefiting the region to
the public and to policy and decision makers.
The survey also collects information on the effectiveness of the airport's communication with
tenants. This information will be used to help the airport improve its communication channels.
We ask that you complete this survey by ________. Instructions for returning the survey are on
the last page.
Your responses will be held in strict confidence and results of the survey will only be released in
aggregate form where responses from individual companies cannot be identified. Individual
responses will not be released to the Airport, or any other party, without your written consent.
So that the results fully capture the true size of the airport's economic base, it is important that
the entire airport community participates. Your time and effort are greatly appreciated.
If you have any questions, please call _____________ at ___ ____ ____.
I-1
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I-2 Guidebook for Conducting Airport User Surveys
AIRPORT TENANT QUESTIONNAIRE
(Confidential when completed)
1. General Information
Business / Organization Name:
Address:
Contact Person (name, title):
Phone Number: Fax Number:
Email Address: Web Page:
Physical location on airport off-airport
of business: (physically located at airport) (within the xxxx Region)
Type of Business:
Air Carrier - Scheduled Accommodation
(If you are involved in
more than one type of Air Carrier Charter/air taxi Corporate Aviation
business, please choose
the one that you feel
makes the greatest Air Cargo / Courier Private Aviation
economic contribution to
the XXX Airport) Airport Operations Flight School / Club
Freight Forwarder / Customs Airport Commercial Services
Broker
Aircraft / Aviation Services
Ground Transportation (taxi /
limo / public transport / public parking) OTHER: ______________
How long have you been a tenant < 1 year 1-3 years 3-5 years
at the airport?
5-10 years >10 years
What airport committees does Airport Operators OSH Security
your organization participate in? Other (specify) Other (specify) Other (specify)
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Sample Questionnaires for Tenant Surveys I-3
AIRPORT TENANT QUESTIONNAIRE
(Confidential when completed)
2. Employment
Your figures for both payroll and contract employees should include all employees at the XXX
Airport, plus any additional employees based in the xxx region whose jobs are directly related to
air transportation.
Total Number of Payroll On Airport Off-Airport
Employees:
Permanent _____________ _____________
Part-time _____________ _____________
Seasonal _____________ _____________
TOTAL _____________ _____________
Average Number of Weeks Part-Time Employees Seasonal Employees
Worked per Year by:
Average Weekly Hours of Part-Time Seasonal
Work per Employee:
Does your firm contract out No Yes (please specify functions):
any services?
Number of Employees on Contract (versus payroll):
Total Annual Hours of Contract Work:
3. Financials
The figures you provide in the following section are strictly confidential and will only be used in
aggregate form to determine the economic impact of the XXX Airport. For the purposes of this
study, it is important that the figures you provide are as accurate and current as possible.
Please indicate if the figures you provide are consolidated with operations at other airports. If this
is the case, please indicate the percentage of the total which is attributable to the XXX Airport.
Most Recent Fiscal Year Ending (date):
Are the financial figures provided for the XXX Airport only? Yes No
If NO, what % is attributable to operations at the XXX Airport? _________ %
Gross Sales: $
Gross Wages (excl. benefits) $
Taxes Paid Corporate $ Property $
Value of Capital Assets Located at XXX $
Airport (land, buildings, aircraft, etc.)
Capital Improvements During Past Value $ Description:
Fiscal Year
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I-4 Guidebook for Conducting Airport User Surveys
AIRPORT TENANT QUESTIONNAIRE
(Confidential when completed)
4. Importance of Airport to Your Operations
a. What would happen to your business if the XXX Airport was closed? [This is a
hypothetical question but one that helps us get to the true value of the airport operation].
What percentage (%) of your employee base and revenues would be lost?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________
b. If there is anything else that you would like to add which you feel may be useful to the
economic impact study such as recommendations for improving service or airport
facilities, please add comments below.
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________
5. Air Operators (only complete this section if your organization operates aircraft at the Airport)
Please provide the following information on the aircraft you operate and base at XXX Airport
Aircraft Make / Model Fixed/Rotary Wing No. Based at XXX Airport
Where do you see your business' growth occurring, particularly in relation to XXX Airport over
the next five years? (sectors, destinations, types of service, aircraft used, levels of growth etc)
What are the three biggest impacts 1.
of XXX Airport on your business?
2.
3.
Please indicate any new or planned orders for aircraft within the next five years. How many of
these may be used on routes out of XXX Airport?
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Sample Questionnaires for Tenant Surveys I-5
AIRPORT TENANT QUESTIONNAIRE
(Confidential when completed)
6. Effectiveness of Airport's Communication with Tenants
Please rate the overall quality of the 0 1 2 3 4 5 6 7 8 9 10
Airport's communication with your Poor Good Excellent
organization.
[circle number]
0 1 2 3 4 5 6 7 8 9 10
Please rate the overall quantity/frequency
of the Airport's communication with your Not Just Too
Enough Right Much
organization. [circle number]
0 1 2 3 4 5 6 7 8 9 10
Please rate the Airport's communication
Poor Good Excellent
with you on a day-to-day basis regarding
operational issues. [circle number]
0 1 2 3 4 5 6 7 8 9 10
Please rate the Airport's communication
with you on strategic issues (e.g., airport Poor Good Excellent
redevelopment and its impact on your
organization) [circle number]
How often do you check the Airport's
Never Monthly Weekly Daily
website? [check one]
Please rate your ability to contact the 0 1 2 3 4 5 6 7 8 9 10
appropriate XXX Airport representative Poor Good Excellent
when you need to
[circle number]
0 1 2 3 4 5 6 7 8 9 10
Please rate the timeliness of the Airport's
Poor Good Excellent
response to your inquiries [circle number]
0 1 2 3 4 5 6 7 8 9 10
Please rate the quality of the Airport's Poor Good Excellent
response to your inquiries [circle number]
7. General
How could the XXX Airport better serve you as a tenant/user?
________________________________________________________________
________________________________________________________________
THANK YOU FOR YOUR PARTICIPATION.
Please return complete questions to: ________________________________
