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APPENDIX I Sample Questionnaire for Tenant Surveys AIRPORT TENANT QUESTIONNAIRE (Confidential when completed) This survey is part of a study to assess the economic impact of the XXX Airport. The study is a means of measuring the airport's activity, importance and purpose and identifying economic linkages between the aviation industry and other sectors of the economy. The results of this study will be used to communicate the airport's role in benefiting the region to the public and to policy and decision makers. The survey also collects information on the effectiveness of the airport's communication with tenants. This information will be used to help the airport improve its communication channels. We ask that you complete this survey by ________. Instructions for returning the survey are on the last page. Your responses will be held in strict confidence and results of the survey will only be released in aggregate form where responses from individual companies cannot be identified. Individual responses will not be released to the Airport, or any other party, without your written consent. So that the results fully capture the true size of the airport's economic base, it is important that the entire airport community participates. Your time and effort are greatly appreciated. If you have any questions, please call _____________ at ___ ____ ____. I-1
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I-2 Guidebook for Conducting Airport User Surveys AIRPORT TENANT QUESTIONNAIRE (Confidential when completed) 1. General Information Business / Organization Name: Address: Contact Person (name, title): Phone Number: Fax Number: Email Address: Web Page: Physical location on airport off-airport of business: (physically located at airport) (within the xxxx Region) Type of Business: Air Carrier - Scheduled Accommodation (If you are involved in more than one type of Air Carrier Charter/air taxi Corporate Aviation business, please choose the one that you feel makes the greatest Air Cargo / Courier Private Aviation economic contribution to the XXX Airport) Airport Operations Flight School / Club Freight Forwarder / Customs Airport Commercial Services Broker Aircraft / Aviation Services Ground Transportation (taxi / limo / public transport / public parking) OTHER: ______________ How long have you been a tenant < 1 year 1-3 years 3-5 years at the airport? 5-10 years >10 years What airport committees does Airport Operators OSH Security your organization participate in? Other (specify) Other (specify) Other (specify)
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Sample Questionnaires for Tenant Surveys I-3 AIRPORT TENANT QUESTIONNAIRE (Confidential when completed) 2. Employment Your figures for both payroll and contract employees should include all employees at the XXX Airport, plus any additional employees based in the xxx region whose jobs are directly related to air transportation. Total Number of Payroll On Airport Off-Airport Employees: Permanent _____________ _____________ Part-time _____________ _____________ Seasonal _____________ _____________ TOTAL _____________ _____________ Average Number of Weeks Part-Time Employees Seasonal Employees Worked per Year by: Average Weekly Hours of Part-Time Seasonal Work per Employee: Does your firm contract out No Yes (please specify functions): any services? Number of Employees on Contract (versus payroll): Total Annual Hours of Contract Work: 3. Financials The figures you provide in the following section are strictly confidential and will only be used in aggregate form to determine the economic impact of the XXX Airport. For the purposes of this study, it is important that the figures you provide are as accurate and current as possible. Please indicate if the figures you provide are consolidated with operations at other airports. If this is the case, please indicate the percentage of the total which is attributable to the XXX Airport. Most Recent Fiscal Year Ending (date): Are the financial figures provided for the XXX Airport only? Yes No If NO, what % is attributable to operations at the XXX Airport? _________ % Gross Sales: $ Gross Wages (excl. benefits) $ Taxes Paid Corporate $ Property $ Value of Capital Assets Located at XXX $ Airport (land, buildings, aircraft, etc.) Capital Improvements During Past Value $ Description: Fiscal Year
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I-4 Guidebook for Conducting Airport User Surveys AIRPORT TENANT QUESTIONNAIRE (Confidential when completed) 4. Importance of Airport to Your Operations a. What would happen to your business if the XXX Airport was closed? [This is a hypothetical question but one that helps us get to the true value of the airport operation]. What percentage (%) of your employee base and revenues would be lost? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________ b. If there is anything else that you would like to add which you feel may be useful to the economic impact study such as recommendations for improving service or airport facilities, please add comments below. ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________ 5. Air Operators (only complete this section if your organization operates aircraft at the Airport) Please provide the following information on the aircraft you operate and base at XXX Airport Aircraft Make / Model Fixed/Rotary Wing No. Based at XXX Airport Where do you see your business' growth occurring, particularly in relation to XXX Airport over the next five years? (sectors, destinations, types of service, aircraft used, levels of growth etc) What are the three biggest impacts 1. of XXX Airport on your business? 2. 3. Please indicate any new or planned orders for aircraft within the next five years. How many of these may be used on routes out of XXX Airport?
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Sample Questionnaires for Tenant Surveys I-5 AIRPORT TENANT QUESTIONNAIRE (Confidential when completed) 6. Effectiveness of Airport's Communication with Tenants Please rate the overall quality of the 0 1 2 3 4 5 6 7 8 9 10 Airport's communication with your Poor Good Excellent organization. [circle number] 0 1 2 3 4 5 6 7 8 9 10 Please rate the overall quantity/frequency of the Airport's communication with your Not Just Too Enough Right Much organization. [circle number] 0 1 2 3 4 5 6 7 8 9 10 Please rate the Airport's communication Poor Good Excellent with you on a day-to-day basis regarding operational issues. [circle number] 0 1 2 3 4 5 6 7 8 9 10 Please rate the Airport's communication with you on strategic issues (e.g., airport Poor Good Excellent redevelopment and its impact on your organization) [circle number] How often do you check the Airport's Never Monthly Weekly Daily website? [check one] Please rate your ability to contact the 0 1 2 3 4 5 6 7 8 9 10 appropriate XXX Airport representative Poor Good Excellent when you need to [circle number] 0 1 2 3 4 5 6 7 8 9 10 Please rate the timeliness of the Airport's Poor Good Excellent response to your inquiries [circle number] 0 1 2 3 4 5 6 7 8 9 10 Please rate the quality of the Airport's Poor Good Excellent response to your inquiries [circle number] 7. General How could the XXX Airport better serve you as a tenant/user? ________________________________________________________________ ________________________________________________________________ THANK YOU FOR YOUR PARTICIPATION. Please return complete questions to: ________________________________