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APPENDIX J
Sample Questionnaire
for Area Residents Surveys
J-1
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J-2 Guidebook for Conducting Airport User Surveys
AREA RESIDENTS QUESTIONNAIRE
Introduction
Hello, my name is ___________ with (______market research firm). We are calling to hear your
opinions regarding the future of the XXXXX Airport. Your responses will be kept confidential and
combined with other responses when reporting the results.
Airport Usage
Firstly, we would like to ask you about your recent travel by air.
Q1. In the last 12 months, how many trips did you make departing
from XXXXX Airport, for leisure or non-business purposes? ______ times
Q2. And how many trips did you make departing
from the Airport for business purposes? ______ times
Q3. How many times in the past year have you picked up or dropped off
someone at XXXXX Airport, or visited the Airport for any other reason? ______ times
When was the last flight you took from XXXXX Airport: Month ____ Year _____ or Never_____
IF MORE THAN 12 MONTHS AGO, Please GO TO Question 11
IF WITHIN THE PAST 12 MONTHS, please answer the following questions for that flight:
Q4. Including yourself, how many travelers were in your group with
the same itinerary and ticket? _______
Q5. What was the final destination airport for your trip?
(record airport name or airport code) ___________________
Q6 What airline did you fly with? _________________
Q7. How many connecting flights did you take to reach your destination? _________
(enter 0 for stops without a plane change)
Q8. From what source did you purchase your airline ticket(s) for that flight?
Airline Call Centre 1 Airline Website 4
Travel Agent 2 Don't know 5
Travel Website 3 Other (Please Specify):______________________________
(e.g. Expedia)
Q9. Were you travelling for?
Business purposes 1
Personal reasons 2
Both Business & Personal 3
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Sample Questionnaire for Area Residents Surveys J-3
Q10. If part or all of your trip was for `Personal reasons', what was the purpose of your trip?
(check all that apply)
Visit Friends/Relatives 1
Vacation 2
Other (Please Specify):__________________________
Q11. In the past 12 months have you started/ended an airline trip to/from the xxxxxx Region at
an airport other than XXXXX Airport? Yes 1 No 2
If `No': Go to Question 12
If `Yes': a) How many times did you travel by car, bus or train to/from the xxxxxx Region
in order to catch a flight at another airport in the past 12 months: __________
b) For the five most recent of these flights please record the following:
Reason for Airport Choice (check all that apply)
Final
Airport Airline Better Nonstop Better
Destination Other (Specify)
Fare Flight Schedule
1
2
3
4
5
Attitudes and Perceptions of XXXXX Airport
Q12. Using a scale of 1 to 5, where 1 means "extremely dissatisfied" and 5 means "extremely
satisfied,":
How satisfied or dissatisfied are you with XXXXX Airport overall?
Extremely Extremely Not Don't
Dissatisfied Satisfied Applicable Know
1 2 3 4 5 NA DK
Q13. Why did you give that rating?
_____________________________________________________________________________
_____________________________________________________________________________
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J-4 Guidebook for Conducting Airport User Surveys
Now, where 1 means "strongly disagree" and 5 means "strongly agree," please indicate your level
of agreement with the following statements:
Strongly Strongly Not Don't
Disagree Agree App. Know
1 2 3 4 5 NA DK
Q14. XXXXX Airport is among the best airports in
the United States. 1 2 3 4 5 NA DK
Q15. Airplane noise reduces the quality of life in my
neighborhood. 1 2 3 4 5 NA DK
Q16. The Airport should do more to protect the
environment. 1 2 3 4 5 NA DK
Q17. Flights out of the Airport allow me to easily
travel when and where I want to go. 1 2 3 4 5 NA DK
Q18. The Airport is important to the region's
1 2 3 4 5 NA DK
economy.
Q19. Protecting the natural environment is more
important than accommodating airport growth. 1 2 3 4 5 NA DK
Q20. The light rail service is a convenient way for
me to travel to and from the Airport. 1 2 3 4 5 NA DK
Understanding Key Impacts
As the region grows, the impact of the Airport on adjacent neighborhoods increases. We'd like to
ask you to consider the following trade-offs between accommodating growth and protecting
neighborhood liveability.
Sustainability is an important part of planning for the future. We define sustainability as: meeting
the Region's air transportation needs, without compromising the quality-of-life for future
generations. Using a scale of 1 to 5, where 1 means "Strongly Oppose" and 5 means "Strongly
Favor," please indicate how much you favor or oppose the following options:
Strongly Strongly Not Don't
Oppose Favor App. Know
1 2 3 4 5 NA DK
Q21. Requiring airport fleet vehicles, taxis, and
rental cars operating out of the Airport to be
1 2 3 4 5 NA DK
hybrids, high gas mileage, or use alternative
fuel by 2020.
Q22. Reduce number of pick-up and drop-off trips
by encouraging greater use of mass transit, 1 2 3 4 5 NA DK
and on-site parking.
Q23. Require all future terminal renovations and
expansions to be certified as energy efficient
1 2 3 4 5 NA DK
and environmentally friendly even if it costs
travelers more to fly.
Q24. Pay an airport surcharge to fly at peak times
of the day, such as early morning and late
1 2 3 4 5 NA DK
afternoon, in order to reduce congestion in--
and around--the airport.
Q25. Enhance public transit to the Airport by
increasing access to light rail service and 1 2 3 4 5 NA DK
adding bus service.
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Sample Questionnaire for Area Residents Surveys J-5
Q26. We'd like to get a sense of the amount, if any, you would be willing to pay, per-round-trip-
ticket, to help reduce the environmental or carbon impact of your flight. Would you pay
nothing, $5, $10, $15, or more than $15?
Nothing 1
$5 2
$10 3
$15 4
More than $15 5
Don't know / Depends / Refused 6
Q27. On a 1 to 10 scale, where 10 means protecting the neighborhoods' liveability and 1 means
protecting the airport's ability to support the region's economic vitality, what number
between 1 and 10 would reflect your view?
_________
Q28. On a 1 to 10 scale, where 10 means protecting the neighborhoods' liveability and 1 means
protecting your air travel options, what number between 1 and 10 would reflect your view?
_________
How willing or unwilling would you be to accept the following trade-offs in order to reduce
community and neighborhood impacts, using a scale of 1 to 5, where 1 means "not at all willing"
and 5 means "very willing?"
Not at all Very Not Don't
Willing Willing App. Know
1 2 3 4 5 NA DK
Q29. Decrease my use of next day delivery
service in order to reduce cargo flights
1 2 3 4 5 NA DK
over the neighborhoods and delivery
trucks around the airport.
Q30. Decrease my travel to reduce the overall
demand for travel and environmental 1 2 3 4 5 NA DK
impact.
Q31. Finally, when thinking about the future of XXXXX Airport, what issues would you like to see
addressed?
_________________________________________________________________________
_________________________________________________________________________
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J-6 Guidebook for Conducting Airport User Surveys
Demographics
I'd like to finish up with a few demographic questions, for classification purposes:
Q32. Which of the following categories describes your age?
Under 21 1
22 - 35 2
36 - 45 3
46 - 55 4
56 - 65 5
Over 75 6
Refused 9
Q33. What is the last grade in school you had the opportunity to complete?
Student 1
High School Diploma 2
Some College 3
4-Year Degree 4
Graduate/Post Graduate 5
Refused 9
Q34. Which of the following categories describes your total annual household income?
Under $20,000 1
$20,000 - $39,999 2
$40,000 - $59,999 3
$60,000 - $79,000 4
$80,000 - $99,000 5
$100,000 - $119,000 6
$120,000 - $149,000 7
$150,000 or more 8
Refused 9
Q35. How many years have you lived at your current residence?
Under 5 years 1
5-9 years 2
10-14 years 3
Over 15 years 4
Refused 9
Q36. What is the Zip code of where you live ______
Those are all the questions I have. Thank you for your time and opinions.
Q37. Record Gender:
Male 1
Female 2
