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APPENDIX J Sample Questionnaire for Area Residents Surveys J-1

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J-2 Guidebook for Conducting Airport User Surveys AREA RESIDENTS QUESTIONNAIRE Introduction Hello, my name is ___________ with (______market research firm). We are calling to hear your opinions regarding the future of the XXXXX Airport. Your responses will be kept confidential and combined with other responses when reporting the results. Airport Usage Firstly, we would like to ask you about your recent travel by air. Q1. In the last 12 months, how many trips did you make departing from XXXXX Airport, for leisure or non-business purposes? ______ times Q2. And how many trips did you make departing from the Airport for business purposes? ______ times Q3. How many times in the past year have you picked up or dropped off someone at XXXXX Airport, or visited the Airport for any other reason? ______ times When was the last flight you took from XXXXX Airport: Month ____ Year _____ or Never_____ IF MORE THAN 12 MONTHS AGO, Please GO TO Question 11 IF WITHIN THE PAST 12 MONTHS, please answer the following questions for that flight: Q4. Including yourself, how many travelers were in your group with the same itinerary and ticket? _______ Q5. What was the final destination airport for your trip? (record airport name or airport code) ___________________ Q6 What airline did you fly with? _________________ Q7. How many connecting flights did you take to reach your destination? _________ (enter 0 for stops without a plane change) Q8. From what source did you purchase your airline ticket(s) for that flight? Airline Call Centre 1 Airline Website 4 Travel Agent 2 Don't know 5 Travel Website 3 Other (Please Specify):______________________________ (e.g. Expedia) Q9. Were you travelling for? Business purposes 1 Personal reasons 2 Both Business & Personal 3

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Sample Questionnaire for Area Residents Surveys J-3 Q10. If part or all of your trip was for `Personal reasons', what was the purpose of your trip? (check all that apply) Visit Friends/Relatives 1 Vacation 2 Other (Please Specify):__________________________ Q11. In the past 12 months have you started/ended an airline trip to/from the xxxxxx Region at an airport other than XXXXX Airport? Yes 1 No 2 If `No': Go to Question 12 If `Yes': a) How many times did you travel by car, bus or train to/from the xxxxxx Region in order to catch a flight at another airport in the past 12 months: __________ b) For the five most recent of these flights please record the following: Reason for Airport Choice (check all that apply) Final Airport Airline Better Nonstop Better Destination Other (Specify) Fare Flight Schedule 1 2 3 4 5 Attitudes and Perceptions of XXXXX Airport Q12. Using a scale of 1 to 5, where 1 means "extremely dissatisfied" and 5 means "extremely satisfied,": How satisfied or dissatisfied are you with XXXXX Airport overall? Extremely Extremely Not Don't Dissatisfied Satisfied Applicable Know 1 2 3 4 5 NA DK Q13. Why did you give that rating? _____________________________________________________________________________ _____________________________________________________________________________

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J-4 Guidebook for Conducting Airport User Surveys Now, where 1 means "strongly disagree" and 5 means "strongly agree," please indicate your level of agreement with the following statements: Strongly Strongly Not Don't Disagree Agree App. Know 1 2 3 4 5 NA DK Q14. XXXXX Airport is among the best airports in the United States. 1 2 3 4 5 NA DK Q15. Airplane noise reduces the quality of life in my neighborhood. 1 2 3 4 5 NA DK Q16. The Airport should do more to protect the environment. 1 2 3 4 5 NA DK Q17. Flights out of the Airport allow me to easily travel when and where I want to go. 1 2 3 4 5 NA DK Q18. The Airport is important to the region's 1 2 3 4 5 NA DK economy. Q19. Protecting the natural environment is more important than accommodating airport growth. 1 2 3 4 5 NA DK Q20. The light rail service is a convenient way for me to travel to and from the Airport. 1 2 3 4 5 NA DK Understanding Key Impacts As the region grows, the impact of the Airport on adjacent neighborhoods increases. We'd like to ask you to consider the following trade-offs between accommodating growth and protecting neighborhood liveability. Sustainability is an important part of planning for the future. We define sustainability as: meeting the Region's air transportation needs, without compromising the quality-of-life for future generations. Using a scale of 1 to 5, where 1 means "Strongly Oppose" and 5 means "Strongly Favor," please indicate how much you favor or oppose the following options: Strongly Strongly Not Don't Oppose Favor App. Know 1 2 3 4 5 NA DK Q21. Requiring airport fleet vehicles, taxis, and rental cars operating out of the Airport to be 1 2 3 4 5 NA DK hybrids, high gas mileage, or use alternative fuel by 2020. Q22. Reduce number of pick-up and drop-off trips by encouraging greater use of mass transit, 1 2 3 4 5 NA DK and on-site parking. Q23. Require all future terminal renovations and expansions to be certified as energy efficient 1 2 3 4 5 NA DK and environmentally friendly even if it costs travelers more to fly. Q24. Pay an airport surcharge to fly at peak times of the day, such as early morning and late 1 2 3 4 5 NA DK afternoon, in order to reduce congestion in-- and around--the airport. Q25. Enhance public transit to the Airport by increasing access to light rail service and 1 2 3 4 5 NA DK adding bus service.

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Sample Questionnaire for Area Residents Surveys J-5 Q26. We'd like to get a sense of the amount, if any, you would be willing to pay, per-round-trip- ticket, to help reduce the environmental or carbon impact of your flight. Would you pay nothing, $5, $10, $15, or more than $15? Nothing 1 $5 2 $10 3 $15 4 More than $15 5 Don't know / Depends / Refused 6 Q27. On a 1 to 10 scale, where 10 means protecting the neighborhoods' liveability and 1 means protecting the airport's ability to support the region's economic vitality, what number between 1 and 10 would reflect your view? _________ Q28. On a 1 to 10 scale, where 10 means protecting the neighborhoods' liveability and 1 means protecting your air travel options, what number between 1 and 10 would reflect your view? _________ How willing or unwilling would you be to accept the following trade-offs in order to reduce community and neighborhood impacts, using a scale of 1 to 5, where 1 means "not at all willing" and 5 means "very willing?" Not at all Very Not Don't Willing Willing App. Know 1 2 3 4 5 NA DK Q29. Decrease my use of next day delivery service in order to reduce cargo flights 1 2 3 4 5 NA DK over the neighborhoods and delivery trucks around the airport. Q30. Decrease my travel to reduce the overall demand for travel and environmental 1 2 3 4 5 NA DK impact. Q31. Finally, when thinking about the future of XXXXX Airport, what issues would you like to see addressed? _________________________________________________________________________ _________________________________________________________________________

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J-6 Guidebook for Conducting Airport User Surveys Demographics I'd like to finish up with a few demographic questions, for classification purposes: Q32. Which of the following categories describes your age? Under 21 1 22 - 35 2 36 - 45 3 46 - 55 4 56 - 65 5 Over 75 6 Refused 9 Q33. What is the last grade in school you had the opportunity to complete? Student 1 High School Diploma 2 Some College 3 4-Year Degree 4 Graduate/Post Graduate 5 Refused 9 Q34. Which of the following categories describes your total annual household income? Under $20,000 1 $20,000 - $39,999 2 $40,000 - $59,999 3 $60,000 - $79,000 4 $80,000 - $99,000 5 $100,000 - $119,000 6 $120,000 - $149,000 7 $150,000 or more 8 Refused 9 Q35. How many years have you lived at your current residence? Under 5 years 1 5-9 years 2 10-14 years 3 Over 15 years 4 Refused 9 Q36. What is the Zip code of where you live ______ Those are all the questions I have. Thank you for your time and opinions. Q37. Record Gender: Male 1 Female 2