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26 Guidebook for Conducting Airport User Surveys
2.9.4 Contract Management
Selecting the right contractor is important but may only be half the battle; it will also be impor-
tant for the survey project manager to effectively manage the contract and maintain open com-
munications with the contractor to ensure that issues are identified and resolved before they have
a major impact on the survey, that the contractor is adhering to the schedule, and that the qual-
ity of the work is acceptable. The survey project manager will need to ensure sufficient time for
contract management.
2.10 Summary
This chapter has provided guidance on key factors in planning a survey. A well-defined plan
must consider why the survey is being conducted and then determine how and where the survey
will be conducted. Security restrictions must be considered. Budget considerations will likely
have a major impact on the survey design, and financial approvals should be sought early in the
planning process. The use of external agencies should be considered as a funding source and to
avoid duplication of efforts between agencies. It may also be necessary to contract out all or part
of the survey project if internal resources are not available or an independent view is required.
Chapter 3 explains the concepts of sampling and statistical accuracy, and Chapter 4 sets out
the detailed design work of the survey planning team.
