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26 Guidebook for Conducting Airport User Surveys 2.9.4 Contract Management Selecting the right contractor is important but may only be half the battle; it will also be impor- tant for the survey project manager to effectively manage the contract and maintain open com- munications with the contractor to ensure that issues are identified and resolved before they have a major impact on the survey, that the contractor is adhering to the schedule, and that the qual- ity of the work is acceptable. The survey project manager will need to ensure sufficient time for contract management. 2.10 Summary This chapter has provided guidance on key factors in planning a survey. A well-defined plan must consider why the survey is being conducted and then determine how and where the survey will be conducted. Security restrictions must be considered. Budget considerations will likely have a major impact on the survey design, and financial approvals should be sought early in the planning process. The use of external agencies should be considered as a funding source and to avoid duplication of efforts between agencies. It may also be necessary to contract out all or part of the survey project if internal resources are not available or an independent view is required. Chapter 3 explains the concepts of sampling and statistical accuracy, and Chapter 4 sets out the detailed design work of the survey planning team.