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CHAPTER 1 Introduction and Guidebook Summary During the more than 50 years since the introduction of passenger jet traffic into the American transportation system, the primary issue of controversy between airports and their neighbors has remained aircraft noise. Although other environmental concerns have arisen from time to time, the level of noise and frequency of operations over surrounding communities has remained a driving force in how airport operations are constrained and how the public perceives the impact of those operations on its quality of life. Eighteen years have passed since the publication of the FAA's Community Involvement Manual (1) in 1990, and available technologies for communication with an airport's stake- holders have increased exponentially. At that time the public had limited access to the inter- net, the world-wide web was little more than a theory with a development plan, and digital graphics software was not generally available to the masses. Consequently, many communi- cations techniques that required extensive editorial and printing capabilities 20 years ago may now be accomplished on a desktop computer with simple graphics software. Events that required weeks to arrange and provide notice about may now be announced via the media, email, and web postings and held within a few days. The advancements in speed and technol- ogy of the last two decades have provided airport managers greater flexibility in how to com- municate with the airports stakeholders and allow them to respond far more rapidly to public requests for information. While manufacturers were rapidly building new aircraft and devising engine retrofit methodologies to allow older aircraft to continue in service, local noise abatement efforts were focused largely on rerouting flights, adjusting runway use programs, and restricting hours of operation or types of aircraft allowed to operate, with secondary interests in the management of land to prevent the development of new incompatible uses. Subsequent to the publication of the Community Involvement Manual, Congress has required the phase out of older and louder aircraft from the air carrier fleet, the great majority of general aviation business jets now meet quieter noise criteria, and no new restrictions on access to domestic airports have been approved by the FAA. Hence, the FAA, in support of and supported by numerous aviation industry groups, have advocated a balanced approach to noise abatement and mitigations. In the United States, this balanced approach rests on three legs noise reduction at the source, operational mitigation, and land use management to control incompatibilities. The European Union has adopted a balanced approach that adds a fourth leg to consider, as a last approach, the restriction of activity at the airport. The Airports Council International (ACI) has urged that the balanced approach be expanded to include "people issues", meaning the inclusion of a public involvement program. This Guidebook is intended to assist airport managers incorporate these "people issues" into the planning process by providing guidance to the best practices of communication on aviation 1