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28 Aircraft Noise: A Toolkit for Managing Community Expectations completed self-assessment will provide a baseline or current assessment of the airport's commu- nity engagement program. When to Use the Self-Assessment Tool The self-assessment tool should be used as an initial guide to assess the current level of commitment and resources dedicated to communications programming regarding aircraft noise issues. At least annually, update the self-assessment to identify the areas in which the program has improved, as well as those areas on which the program should place additional emphasis. How to Use the Self-Assessment Tool To gain the greatest benefit from the self-assessment, the following steps are indicated. Step 1: Review the full questionnaire (Table 4-2). The questionnaire leads you through a series of questions divided into three categories: General communications Communications with airport user groups; and Communications with government officials and land use authorities. Step 2: Answer each question based on current airport practice. The questions have been structured to assist airport mangers in assessing the current lev- els of communications commitment, preparedness, and effectiveness. Questions focus on one-way and two-way communications, attitudes toward communi- cations, communications with users, and tools used. Each question should be considered thoroughly and honestly to achieve the most mean- ingful results. Negative responses will identify areas where additional focus may be indicated. Step 3: Score your responses. Apply the rating scale The rating scale is a weight per column. Each rating scale choice (column header) is assigned a value from left to right, with "2" being the highest, most positive value. The numbers in the parentheses are the weighted values assigned to the answer. For example: The first rating scale choice is valued at 2 (Frequently). The second at 1 (Occasionally). The third at 0 (Never). Calculate score for each question. The numbers in the parentheses are the weighted values assigned to the column. All 56 questions should be answered. Each answer must be multiplied by the weighted value to reach the rating score. All rating scores must be added to reach the Questionnaire Total Ratings Score at the bottom of the questionnaire. Step 4: Apply the results. There are 112 points possible. A response rating of 80% - 100% (89 points or above) indicates a proactive communi- cations program. A score of 50% to 79% (56 88 points) indicates a moderate program. A score of 49% or below (55 points or below) suggests that a hard look of the existing program policy and procedural priorities should be taken; consider why a score is low and refer to those sections of the Guidebook.

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Community Engagement Strategies and Techniques 29 Table 4-2. Self-assessment questionnaire. General Communications Occasionally How frequently does the airport use the following Frequently techniques to listen to and understand public concerns and to engage the public (two-way communication) Never about noise-related issues? a . Mo n i t o r a n d r e s p o n d t o co m p l a i n t s b. Ta l k t o p e o p l e o n e o n o n e c. Attend meetings held by the community d. Sponsor public meetings and ask the public questions e. Organize and participate in meetings of all sizes involving the community, airport user and airport management, and FAA in a working relationship to solve noise problems. f . Ot h e r ( l i s t ) Supportive No Strong to comply with laws minimum Characterize the airport upper management's position Strongly Position on community engagement: Do Characterize the airport upper management's position on community engagement: Occasionally Frequently Characterize the airport upper management's actions in relation to community engagement: Never a. Communicates with staff about community engagement b . Ta l k s t o c i t i z e n s o n e - o n - o n e c. Attends meetings held by the community d . At t e n d s m e e t i n g s h e l d b y t h e a i r p o r t e. Participates in meetings involving the community, airport user and airport management, and FAA in a working relationship to solve noise problems. Occasionally How frequently are graphics used in the following Frequently communications? Never a. Written publications b. Web site c. At public meetings (continued on next page)

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30 Aircraft Noise: A Toolkit for Managing Community Expectations Table 4-2. (Continued). Occasionally Frequently How often is graphics assistance available? Never a. On s t a f f b. On co n t r a ct Sometimes Are the following approaches used that characterize a transparent planning and noise management process? Yes No a. We have a written process available for public review on how we will handle requests for data that includes the response time goal, what categories of data will and will not be released and why, the form of the response and any associated costs, who the contact people are. b. We monitor responses to requests for data to make sure they are timely, in understandable language whether written or spoken, and contain the maximum information we can provide to the public legally. c. We seek opportunities to proactively share information that the public might want to know. Occasionally Indicate the frequency with which the airport uses the Frequently following tools to educate the general public (one-way communication) about noise-related issues. Never a. Attend/present at meetings held by community b. Sponsor public meetings with presentations and feedback mechanisms. c. Distribute written publications that are highly graphic and in non-technical language that is understandable to the general public. d. Provide general noise and project specific information on the web that is highly graphic and in non-technical language understandable to the general public. e. Conduct training workshops for committee members and/or public on noise issues f . Ot h e r ( l i s t )

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Community Engagement Strategies and Techniques 31 Table 4-2. (Continued). Do the following characterize the airport personnel Sometimes who handle noise matters? Yes No a . Th e y a r e t e c h n i c a l l y s k i l l e d b. They are good listeners and good communicators with the public one-on-one c. They are good listeners and good communicators with the public in meetings held by the community d. They are good listeners and good communicators with the public in meetings sponsored by the airport e. They are good listeners and good communicators in meetings involving the community, airport user and airport management, and FAA in a working relationship to solve noise problems. unorganized, inconsistent consistently unwritten, & Yes, written procedures Does a community involvement plan exist for the are used Yes, but noise program that is regularly updated? often No Does a community involvement plan exist for the noise program that is regularly updated? Sometimes Are individual community involvement plans prepared for each project that complies with the overall Written community involvement plan? Yes, No Are individual community involvement plans prepared for each project that complies with the overall community involvement plan? Communications with Airport User Groups Occasionally How frequently does the airport use the following Frequently techniques to listen to and understand aircraft operators concerns and to engage aircraft operators Never (two-way communication) about noise-related issues? a. Ta l k t o p e o p l e o n e o n o n e b. Web-interactive dialogue or blog c. Re g u l a r u se r f o r u m s d. Sp e c i a l u s e r m e e t i n g s e. Te n a n t m e e t i n g s f. St a f f u s e r l i a i s o n s f o r n o i s e g. Pi l o t a w a r e n e ss p r o g r a m s h. Ot h e r ( l i s t ) (continued on next page)