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32 Aircraft Noise: A Toolkit for Managing Community Expectations Table 4-2. (Continued). Occasionally Indicate the frequency with which the airport uses the Frequently following tools to distribute information to aircraft operators (one-way communication) about noise- Never related issues. a. Publications, newsletters, mailers, reports, etc. b. W e b I n f o r m a t i o n b a se d c. Vi su a l m e d i a d . Po st e r s a n d n o t i ce s i n p i l o t l o u n g e s e . Ot h e r ( l i s t ) Communications with Government Officials and Land Use Authorities How frequently does the airport use the following Occasionally Frequently techniques to listen to and understand government officials and land use authorities concerns and to Never engage them (two-way communication) about noise- related issues? a. Ta l k t o p e o p l e o n e o n o n e b . W e b - i n t e r a ct i v e d i a l o g u e c. Noise Round Tables or Advisory Groups d . W o r k i n g Gr o u p s e . Ot h e r ( l i s t ) Occasionally Indicate the frequency with which the airport uses the Frequently following tools to distribute information to government officials and land use authorities (one- Never way communication) about noise-related issues. a. Publications, newsletters, mailers, reports, etc. b. W e b I n f o r m a t i o n b a se d c. Vi su a l m e d i a d . E- m a i l s a n d l e t t e r s e . Ot h e r ( l i s t ) When analyzed and ranked, the levels provide information to airport managers for establishing training, policy, procedural priorities, or program changes. Using the results, refer to the Implementation Steps Matrix and later sections of this chapter that provide examples of well-designed efforts of other institutions to address the airport areas(s) with the lowest results. Planning practices also are available in the Guidebook to help improve a program's proactive and engaging service-oriented focus. Completion of this self-assessment will provide a baseline or current assessment of the airport's community engagement program. Implementation Steps Matrix Once the status of the current program is understood, what is the next step toward developing a communications program that addresses aircraft noise? The best practices research in Chapter 1