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36 Aircraft Noise: A Toolkit for Managing Community Expectations Table 4-3. (Continued). Step Three: Plan Level and Method of Public Engagement Determine Level Of Public Involvement Re-confirm if the involvement process will be open to See Toolkit example Start planning the specific public involvement the general public or only to a representative group communications and communication activities identified in Step of the community. manuals, checklists for 1 and determine if new data requires a change What meeting forums will be most effective in raising communications, and in strategy to include or to no longer provide and resolving public issues or concerns? checklists for meeting engagement activities as part of the process. What level of public involvement will be needed to preparations and Strategize what will work best locally before manage expectations? meeting designing a public engagement process to use How will the program promote constructive announcements. some form of public meeting. involvement? Determine Method of Engagement Evaluate the tools available and select the See Toolkit example Choose the formats of communication and appropriate techniques for each target audience by formats of public involvement that best suit those considering the level of effort needed and the communication and stakeholders desired to be a part of the outcomes desired. public involvement process. Use different tools and techniques as appropriate to tools. deliver consistent messages at different stages of the program. Step Four: Evaluate Public Involvement Activities Define Evaluation Parameters Consider the process and elements to be evaluated: Evaluations of public involvement and o Decide what to measure. communication programs help to define, o Set clear, measurable outcomes and measure, and improve the overall evaluation processes. effectiveness of the program. Evaluation o Note lessons learned. should lead to action as you go along. Implement the Evaluation Develop survey instruments or other tools to measure the effectiveness of the program. Solicit comment from participants and airport staff. Compile and analyze the responses. Modify activities or process to improve program. Community Engagement Techniques and Tools Public involvement practitioners recognize that there is no single solution or set of rules for involving the public in airport decisions. Different situations and different stakeholder groups often call for different approaches. For these reasons, an inventory (Toolkit) of best public involvement approaches and sample tools has the potential to enhance airport manager's com- munications efforts and outreach skills with the public. Such a toolkit can provide airport man- agers with examples of new ways of doing old things and with available resources to guide public outreach related to noise compatibility issues. The techniques also may be modified for applica- tion in other airport actions such as project development planning. This section provides an inventory and compilation of example tools and techniques for pub- lic involvement from a variety of sources. Such examples can be thought of as the "toolbox" for public involvement; all tools and techniques cannot be used in the same setting, although some can be used for more than one situation. The icons in each section reference the reader to exam- ples provided on the accompanying CD. This comprehensive set of techniques and tools is intended to assist airport managers with the implementation of the previous sections of the chapter for communications programs and public involvement regarding noise compatibility issues. Such tools are derived not only from the aviation industry, but also from innovative public involvement techniques in use in other industries.