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Community Engagement Strategies and Techniques 43 direction for use of on-line flight tracking software; and background and locations of noise monitors, reporting of noise complaints, violation process, roles and responsibility, frequently asked questions, glossary of noise terms, and contact information. Teterboro Airport Industry Working Group Brochure (38) 4-47 This brochure explains the purpose and goals of the group. Comprising experienced aviation experts representing TEB's fixed-base operators, airport users and tenants, and national and local aviation industry associations, the Working Group is the first all-industry group to volun- tarily step forward to work with its owner, the Port Authority of New York and New Jersey, to address community concerns about noise related issues. Westchester County Airport Noise Abatement Program Overview (39) 4-48 The Westchester County Airport Noise Abatement Program is managed by the airport's Envi- ronmental Department. The brochure provides an overview of program efforts including: pro- gram history, monitor compliance with the voluntary noise abatement programs, responds to citizen noise concerns and to research new noise abatement initiatives in an effort to help reduce the impact of aircraft noise on the surrounding residents. Winnipeg International Airport. The Airport in our Neighborhood (40) 4-49 The noise abatement procedures currently in place at Winnipeg James Armstrong Richardson International Airport have grown out of consultation with the community through the Advi- sory Committee on the Environment, the airlines, the municipalities, Transport Canada, and the airport. They are described in this brochure. Fact Sheets Description. Fact sheets are effective in summarizing facts and issues; they also communi- cate a consistent message to the public and media. In addition, fact sheets can be tailored to meet specific information needs. Fact sheets can aid in creating a general understanding of a project, are relatively inexpensive to create on a desktop computer, and can be distributed easily and directly through a mailing list, on-line post, or at meetings. Lessons for Airport Managers. Fact sheets are a one-way communication tool, and therefore should always provide the name and telephone number of a contact person to encourage comments and questions. Fact sheets are effective in summarizing facts and issues. They communicate a consistent mes- sage to the public and the media. They are relatively inexpensive and can be distributed easily and directly via mail or website. In addition, they can be tailored to meet specific information needs and be frequently updated as new information becomes available. Example Best Practices. The following fact sheets were selected as best practice examples: London-Gatwick Airport Fact Sheet Series (41-49) 4-50 - 4-59 London-Gatwick Airport is committed to reporting on a range of issues affecting aviation- related business. A series of fact sheets provide information on aircraft operations and how their impact is regulated and managed. The user can also learn about the airport's environmental performance. San Francisco International Airport Fact Sheet Series (50-55) 4-60 - 4-65 The Aircraft Noise Abatement Office of the San Francisco International Airport sponsored the publication of a series of fact sheets describing the activities, roles and responsibilities, and composition of the Noise Abatement Office. Specifically, one fact sheet outlines how to file noise-related complaints.