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ACRP Report 15: Aircraft Noise: A Toolkit for Managing Community Expectations (2010)
Airport Cooperative Research Program (ACRP)

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Woodward, Jon M, Briscoe, Lisa Lassman, Dunholter, Paul, Transportation Research Board. "Flyers or Posters." ACRP Report 15: Aircraft Noise: A Toolkit for Managing Community Expectations. Washington, DC: The National Academies Press, 2010.

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Front Matter (R1-R12)
Chapter 1 - Introduction and Guidebook Summary (1-1)
How to Use the Guidebook (2-2)
The Relationship Between Environmental Planning for Airports and General Community Response Factors (3-3)
Culture Shift Required (4-5)
Select Staff for Service-Oriented Attitude (People-Skills) (6-6)
Cumulative versus Single Event Noise (7-7)
Best Practices for Managing Noise Compatibility Issues (8-9)
Legal/Administrative Requirements for Public Contact (10-10)
Shifting to a Public Service-Oriented Approach (11-11)
Potential Communication Objectives (12-12)
Example Evaluation Questions (13-13)
What Does the Public Really Want? (14-14)
Introduction (15-15)
Strategies for Successful Community Engagement (16-16)
Strategies for Successful Community Engagement (17-26)
Self-Assessment Tool (27-27)
How to Use the Self-Assessment Tool (28-31)
Implementation Steps Matrix (32-32)
How to Use the Implementation Steps Matrix (33-35)
Community Engagement Techniques and Tools (36-36)
Community Involvement Manuals (37-37)
Communications Checklists (38-39)
Checklists For Meeting Preparation and Meeting Announcements (40-40)
Brochures (41-42)
Fact Sheets (43-43)
Flyers or Posters (44-44)
Newsletters (45-45)
Frequently Asked Questions (46-46)
Annual Reports and Noise Program Overviews (47-48)
Multimedia Presentations (49-50)
Websites (51-51)
Interactive Learning Tool (52-53)
Advanced Technology Demonstrations (54-54)
Outreach Vehicle Tools (55-55)
Airport and Peer Industry Literature Review (56-56)
Airport Case Studies (57-57)
University Case Study (58-58)
Best Practices in the Airport Industry: An Assessment of Airport Community Involvement Efforts (59-60)
Best Practices in the Transportation Industry: Transportation Research Board White Paper (61-61)
What is Good Practice? (62-62)
Challenges to Practitioners: Areas for Development (63-63)
Conclusions (64-64)
Study Findings (65-66)
Large/Medium-Hub Airport with Passenger Service - San Francisco International Airport (SFO) (67-69)
Small/Non-Hub Airport with Passenger Service - Long Beach Airport (LGB) (70-72)
Cargo Hub Airport - Louisville International Airport/Standiford Field (SDF) (73-75)
Large General Aviation/Reliever Airport - Van Nuys Airport (VNY) (76-79)
Smaller General Aviation Airport - Ohio State University Airport (OSU) (80-81)
Education Industry - Crisis in the College/University Relationship with the Community: A Case Study (14) (82-84)
Conclusions (85-86)
Chapter 6 - Noise Management and Public Response (87-87)
Congressional and Federal Regulatory Actions (88-89)
FAA Orders and Guidance on Environmental Planning (90-90)
State and Local Action (91-91)
Airport Role in Comprehensive Planning (92-92)
Stakeholder Involvement and Jurisdictional Coordination (93-93)
Cumulative versus Single Event Noise Levels (94-94)
Thresholds of Significant Noise (95-99)
Difference Between Compatible and Incompatible (Noise-Sensitive) Land Uses (100-100)
Differences within the FAA Divisions Regarding Thresholds of Noise Level Evaluation (60/65 DNL in Airports vs. 45/60/65 DNL in Air Traffic) (101-101)
Precedence of Federal and State/Local Standards and When Applicable (102-103)
Measured versus Computer-Modeled Noise Levels (104-104)
Sound Insulation Programs for Noise Abatement (105-106)
Difference between Interior and Exterior Sound Levels and Methods to Abate Each (107-107)
Contour and Impact Area Change Over Time and the Differences Between Federal and Local Response to Change (108-108)
Self Assessment Tools for Noise Management Programs (109-109)
Evaluation Checklist for Airports with Established Noise Programs (110-110)
Chapter 7 - Noise Metrics and Community Response (111-111)
Cumulative Noise Metrics (112-112)
Community Noise Equivalent Level (CNEL) (113-113)
Sound Exposure Level (SEL) (114-114)
Maximum A-Weighted Sound Level (Lmax) (115-115)
Number of Events Above (NA) (116-116)
Time Above (117-117)
Best Applications (118-118)
Noise Complaint Characteristics (119-121)
Preferential Runway Use Program (122-122)
Flight Track Modifications to Fly Over Compatible Uses (123-123)
Approach Thrust and Flap Management Procedures (124-124)
Restrict Ground Run-up Activity (125-125)
Displaced Threshold - Landings (126-126)
High Speed Exit Taxiways (127-127)
Enhanced Navigational Aids (128-128)
Airport Access Restrictions (129-130)
Best Practices (131-132)
Chapter 9 - Land Use Management Techniques for Noise Abatement (133-133)
Purchase of Non-Compatible Land (134-134)
Waiver of Claim (135-135)
Purchase Assurance/Sales Assistance (136-136)
Comprehensive Community Planning (137-137)
Noise Impact Overlay Zoning (138-138)
Dedication of Noise and Overflight Easements (139-139)
Development Density Restrictions in High Noise Areas (140-140)
Building Code Modifications (141-141)
Best Practices in Land Use Management for Noise Compatibility (142-143)
References (144-151)
Abbreviations used without definitions in TRB publications (152-152)

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44 Aircraft Noise: A Toolkit for Managing Community Expectations · Naples Municipal Airport fact sheet series (56-59) 4-66 - 4-68 This factsheet series is used to help General Aviation pilots operate their aircraft in the quietest manner possible consistent with safety, and is designed to help the airport be a good neighbor to its surrounding residential communities. The series includes: Recommended Fixed-Wing Arrival & Departure Procedures; Recommended Noise Abatement for Helicopters; and Rec- ommended Abatement for Jets. · Miami-Dade Aviation Department. Plane Facts about Aircraft Noise Factsheet (60) 4-69 The factsheet provides an overview summary of the community outreach program, noise con- trol, noise abatement and procedures, and flight tracking program. · Van Nuys Airport Part 161 Noise Study ­ Fact Sheets (61-62) 4-70 - 4-71 Los Angeles World Airports (LAWA) has embarked on simultaneous studies of potential noise-based operating restrictions at both Van Nuys Airport (VNY) and Los Angeles Interna- tional Airport (LAX). As part of this study, handouts were prepared to describe some of the ways Van Nuys describes noise and the effects of noise on people. · Vancouver International Airport. Aeronautical Noise Management (63-64) 4-72 - 4-73 The Airport Authority has a comprehensive Aeronautical Noise Management Program that includes: consultations with the Vancouver International Airport (YVR) Aeronautical Noise Management Committee; a five-year noise management plan; published noise abatement pro- cedures; an airport noise monitoring and flight tracking system; and a complaint management and response system. The airport's fact sheets include information on: Airport Noise and the Community; What causes airport noise?; What does YVR do to manage noise?; Float Plane Operations at YVR; Why do I notice more noise in the summer?; Who regulates float planes?; What does YVR do to manage noise?; and How can I get more information? · PARTNER- Quantifying and Mitigating the Impact of Noise on People Factsheet (65) 4-74 The PARTNER (Partnership for AiR Transportation Noise and Emissions Reduction Evalua- tion) Program factsheet provides a project overview of its programs to evaluate and develop met- rics that can be used to evaluate the impact of airport and other noise sources on a community and to understand the relationship between noise annoyance, physiological responses, cognitive performance, and sleep quality. Flyers or Posters Description. Creative and eye-catching flyers and posters are an excellent way to inform a community about upcoming events or public involvement opportunities. Typically, flyers are a standard, letter-sized page. Posters, on the other hand, are usually larger in size and should be eas- ily readable to attract public attention. Flyers and posters should be distributed throughout the study area in public places and businesses or shops frequented by a large number of citizens to reach the most people. Contact information should be included on the flyer or poster to encourage writ- ten responses. Lessons for Airport Managers. · Many public places have "Community Bulletin Boards" specifically designated for announce- ments. Ask permission before hanging posters. Also, if possible, leave stacks of flyers near entrances and on countertops. · Don't rely solely on flyers; they are disposable. · Posters are visible to large numbers of people for long periods of time and can be used in tan- dem with flyers to increase awareness.