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46 Aircraft Noise: A Toolkit for Managing Community Expectations · Phoenix Sky Harbor International Airport publishes periodic newsletters (71) 4-81 As part of the Community Noise Reduction Program (CNRP) effort, the Phoenix Sky Harbor International Airport publishes periodic newsletters on behalf of the Voluntary Acquisition and Relocation Services (VARS) and Residential Sound Mitigation Services (RSMS) pro- grams. These newsletters keep residents informed on various outreach campaigns and other community information. · Boise Airport newsletter (72) 4-82 The Boise Airport quarterly newsletter includes information on: Avigation Easements, Resi- dential Land Acquisition, Noise Levels, Economic Impact, Terminal Construction and Remodeling, Air Service, Drop Zone, and status of the Master Plan. · Metropolitan Advisory Commission Noise Newsletter (73) 4-83 MSP Noise News is published quarterly to help keep residents and other interested parties informed about airport noise issues at the Minneapolis-St. Paul International Airport. · Salt Lake City Department of Airports' Elevations newsletter (74) 4-84 This electronic one page newsletter provides a general overview of current airport issues. · Sea-Tac International Airport. Port of Seattle - Air Mail newsletter (75) 4-85 This electronic newsletter is issued quarterly and provides an overview of airport current events and operations. · Detroit Metro Airport. Part 150 Noise Compatibility Study (76) 4-86 A newsletter summarizing issues, deliverables, and how to become involved in the planning process related to the 1993 Part 150 Noise Compatibility Study. · General Mitchell International Airport. Part 150 Noise Compatibility Study newsletter (77) 4-87 This newsletter is representative of those developed as part of the Milwaukee Airport's process of updating its Part 150 Noise Compatibility Study. Frequently Asked Questions Description. A comprehensive list of Frequently Asked Questions (FAQ) can be an effec- tive tool for sharing information with the public. Questions and answers should be clear and con- cise, and avoid technical explanations. FAQ can help limit the amount of phone calls or emails that an agency or person may receive if the public is properly directed to the site. It is still impor- tant to publicize the agency's contact information if a citizen has questions not already answered in the FAQ. Lessons for Airport Managers. The development and use of a set of FAQ related to specific conditions at the local airport will provide: · Consistency in responses to difficult and complex questions; and · Reduce the need to constantly refresh knowledge of area specifics when there are long inter- vals between the same question being asked or new staff is familiarized with the situations present. Example Best Practices. The following sets of frequently asked questions were chosen as best practice examples provided by airports: