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Community Engagement Strategies and Techniques 47 San Diego International Airport's Frequently Asked Questions (78) 4-88 San Diego International Airport's Noise Mitigation Office hosts a list of FAQ on its website. The questions are separated into three major categories: General Questions, Operational Questions, and Legal and Legislative Questions. Oakland International Airport Frequently Asked Questions (79) 4-89 Oakland International Airport has a list of FAQ on its website concerning aircraft noise infor- mation. This FAQ also includes a glossary of aviation-related terms, noise terminology, and aircraft noise fundamentals. San Francisco International Airport's Frequently Asked Questions (53) 4-90 San Francisco International Airport's Noise Abatement Office website includes FAQ pertaining to sound insulation, runway configuration, and the airport's noise monitoring system. Dane County Regional Airport (Madison, Wisconsin). Noise Abatement Frequently Asked Questions (80) 4-91 Dane County Regional Airport website includes FAQ pertaining to sound insulation, runway configuration, and the airport's noise monitoring system. In addition to the FAQ posted on the websites of the preceding four airports, this Toolkit includes sets of FAQ and sample responses for airports with five different mission levels: large/ medium air carrier hubs, small and non-hub airports, cargo airports, and large and small general aviation airports. The responses are more technical in nature than those usually posted on a web- site or provided in distributed information, but airport managers often are asked for more spe- cific answers to specific questions. These FAQ provide a more detailed level of response. While there are many commonalities between each airport type, there are differences as well. The air- port manager may evaluate the responses for each airport level to apply to the local conditions or use them to develop tailored responses for the airport. Sample FAQ Large or Medium-Hub Airports 4-92 Sample FAQ Small or Non-Hub Airports 4-93 Sample FAQ Cargo Hub Airports 4-94 Sample FAQ Large General Aviation Airports 4-95 Sample FAQ Small General Aviation Airports 4-96 Annual Reports and Noise Program Overviews Description. Noise programs are created to deal with aircraft noise and subsequent mitiga- tion strategies on a communitywide level, by involving the public and educating them on noise elements. Program materials can be geared toward a general audience, while other noise abate- ment programs are tailored for aviation-industry professionals. Lessons for Airport Managers. Aircraft noise elements tend to be highly technical and, therefore, not easily understood by the general public. Airport managers can act as a go-between between the public and the aviation industry.

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48 Aircraft Noise: A Toolkit for Managing Community Expectations Noise education materials help explain issues related to aircraft noise, answer the most com- mon questions, and describe how noise levels are determined. Example Best Practices. The following were chosen as best practice examples of program reports and overviews: Noise Education The City of Atlanta's Department of Aviation and Hartsfield-Jackson Atlanta International Airport overview (81) 4-97 The City of Atlanta's Department of Aviation and Hartsfield-Jackson Atlanta International Airport created an educational publication on aircraft noise. The publication features the history of noise mitigation efforts, frequently asked questions related to noise, how noise levels are determined, and the roles and responsibilities of various entities to control air- craft noise. London-Gatwick Airport's Bothered by Aircraft Noise? (82) 4-98 This booklet highlights key elements of aircraft noise in lay terms and illustrates noise contours surrounding the airport. Additionally, the booklet contains information about what the indus- try and airport have done to mitigate noise. General Noise Program Overviews and Reports O'Hare Noise Compatibility Commission, 2006 Annual Report (83) 4-99 This report includes a Noise Compatibility Commission overview, initiatives, community outreach, and other program updates. Seattle-Tacoma International Airport, Noise Mitigation Programs (84) 4-100 This brochure explains noise abatement programs that were developed through airport and community planning efforts to reduce aircraft noise. Van Nuys Airport, Noise Management Program (85) 4-101 The noise management program outlined in this brochure illustrates community response efforts as well as continued diligence toward achieving effective noise reduction at the source. Long Beach Airport, Community Guide to Airport Noise. Overview (86) 4-102 This booklet was developed by the airport's Noise Office to provide factual information on the City of Long Beach Airport Noise Compatibility Ordinance and the airport's efforts to minimize aircraft noise over nearby neighborhoods. The booklet also explains what the Airport has con- trol over and what it does not have control. It also provides answers to frequently asked ques- tions about noise. Noise Programs Technical Broward County Aviation Department: Partnership for Quieter Skies Quarterly Report, 2007 (87) 4-103 The Partnership for Quieter Skies program was initiated in response to requests for a more transparent reporting of objective information related to Fort Lauderdale-Hollywood Inter- national Airport's noise abatement efforts. Denver International Airport Noise Office: 2007 Cumulative Noise Report (88) 4-104 The Report gives an update on Denver's Airport Noise and Operations Monitoring System (ANOMS), ARTSMAP noise modeling program, Noise Exposure Performance Standards (NEPS), and other airport statistics.