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58 Aircraft Noise: A Toolkit for Managing Community Expectations Small/Non-Hub Airport With Passenger Service Long Beach Airport (LGB) (123) Relevance to Aircraft Noise Communications: After a series of lawsuits this small air carrier air- port has reached a settlement agreement that includes a noise budget. As long as the airport and its users stay within the noise budget they can increase services. The proposed introduction of the airport as a Los Angeles area hub for a low-fare carrier led to community concern and con- troversy arising from the rapid increase of passenger service. The airport and airlines were encouraged to develop creative ways to reduce noise and help the community to stay involved to keep the basic agreement in place. The Settlement Agreement encourages the airport to pro- vide adequate funding for the noise program and maintain a strong coordinated strategy for working with both the community and with airport users. Cargo Hub Airport Louisville International Airport/Standiford Field (SDF) (108) Relevance to Aircraft Noise Communications: This air carrier airport is the home base for United Parcel Service's overnight package delivery service. The airport has an award-winning program for engaging the public after years of conflict with surrounding communities over nighttime flights and airport redevelopment issues. There are three primary factors that led to success in changing crisis to resolution: 1) a large scale working group process that involved the commu- nity, users, and the airport in developing a solution; 2) willingness of the major user to invest time and resources in solutions and to be open to ideas; and 3) creative involvement of an elected official who helped develop and implement creative solutions including relocation of a whole community. Large General Aviation/Reliever Airport - Van Nuys Airport (VNY) (124) Relevance to Aircraft Noise Communications: The public involvement and communications pro- grams of this large general aviation reliever airport are still evolving in relation to some diffi- cult-to-resolve noise issues under consideration as part of a 14 CFR Part 161 airport access study. Solutions acceptable to the community are not acceptable to many airport users and have not yet been approved by FAA. The airport noise office is moving more toward a profession- ally facilitated roundtable approach and their public relations office is working hard to become a presence in the community. They have found no easy and fast solutions to solving noise issues. Smaller General Aviation Airport - Ohio State University Airport (OSU) (125) Relevance to Aircraft Noise Communications: After years of service as being a training facility for aeronautical education students with an active smaller aircraft component, the airport has gradually grown to serve a greater portion of the aviation needs of Columbus, Ohio. The com- pletion of an airport master plan calling for runway development and the attempted commu- nication of information about that runway led to heightened controversy, particularly from an area well beyond the contours of significant noise exposure. That community, however, considers itself to be substantially affected by aircraft noise from the developing airport. Under threatened litigation and the public relations crisis, the airport and university have involved a broader array of stakeholders in its noise abatement planning process by including the oppo- sition in an open, interactive process. University Case Study The final case study is a review of how a university overcame significant obstacles to its contin- ued development that were created by its own internal processes of communications programs and public involvement. Education Industry - Crisis in the College/University Relationship with the Community: A Case Study (14) Relevance to Noise Communications: A conflict with university neighbors reached a head shortly after the University of Missouri at Kansas City (UMKC) decided to expand into a residential