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ACRP Report 24: Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies (2010)
Airport Cooperative Research Program (ACRP)

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Transportation Research Board. "Confirming and Documenting Relevant Management Goals and Objectives." ACRP Report 24: Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies. Washington, DC: The National Academies Press, 2010.

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Front Matter (R1-R9)
Distinguishing Characteristics of Airport Parking Customers (1-1)
Distinguishing Characteristics of Airport Parking Operators (2-2)
Methodology (3-3)
Organization of the Guidebook (4-4)
Confirming and Documenting Relevant Management Goals and Objectives (5-6)
Developing Metrics to Evaluate the Performance of Selected Parking Strategies (7-7)
Benchmarking (8-9)
Focus Groups (10-10)
Customer Surveys (11-12)
Experience (13-13)
Parking Strategy and Technology Categories (14-14)
Potential Parking Strategies and Technologies (15-16)
Category A: Parking Products - Duration Based (17-32)
Category B: Value-Added Parking Products (33-52)
Category C: Complementary Customer Services (53-67)
Category D: Parking Space Availability and Guidance Systems (68-85)
Category E: Cashierless Transactions (86-100)
Category F: Revenue Enhancement Strategies (101-115)
Category G: Safety and Security Strategies (116-119)
Category H: Operational Enhancements (120-127)
Provide a High Level of Customer Service (128-128)
Enhance Parking Revenues (129-129)
Improve Operational Efficiency (130-138)
Airport Customers (139-140)
The Airport Operator (141-141)
Physical Airport Facilities (142-142)
Evaluate the Implications on Affected Organizations and Stakeholders, as Appropriate (143-143)
Estimate the Costs and Benefits of Implementation (144-145)
Obtain Management Approval to Proceed (146-146)
Develop an Implementation Plan (147-147)
Conduct Follow-On Review and Evaluation (148-149)
Appendix A - Cost Estimates (150-152)
Appendix B - Glossary (153-155)
Appendix C - Suggested Sources for Further Information (156-157)
Appendix D - Bibliography (158-161)
Abbreviations used without definitions in TRB publications (162-162)