• Front Matter R1-R9

• Distinguishing Characteristics of Airport Parking Customers 1-1

• Distinguishing Characteristics of Airport Parking Operators 2-2

• Methodology 3-3

• Organization of the Guidebook 4-4

• Confirming and Documenting Relevant Management Goals and Objectives 5-6

• Developing Metrics to Evaluate the Performance of Selected Parking Strategies 7-7

• Benchmarking 8-9

• Focus Groups 10-10

• Customer Surveys 11-12

• Experience 13-13

• Parking Strategy and Technology Categories 14-14

• Potential Parking Strategies and Technologies 15-16

• Category A: Parking Products - Duration Based 17-32

• Category B: Value-Added Parking Products 33-52

• Category C: Complementary Customer Services 53-67

• Category D: Parking Space Availability and Guidance Systems 68-85

• Category E: Cashierless Transactions 86-100

• Category F: Revenue Enhancement Strategies 101-115

• Category G: Safety and Security Strategies 116-119

• Category H: Operational Enhancements 120-127

• Provide a High Level of Customer Service 128-128

• Enhance Parking Revenues 129-129

• Improve Operational Efficiency 130-138

• Airport Customers 139-140

• The Airport Operator 141-141

• Physical Airport Facilities 142-142

• Evaluate the Implications on Affected Organizations and Stakeholders, as Appropriate 143-143

• Estimate the Costs and Benefits of Implementation 144-145

• Obtain Management Approval to Proceed 146-146

• Develop an Implementation Plan 147-147

• Conduct Follow-On Review and Evaluation 148-149

• Appendix A - Cost Estimates 150-152

• Appendix B - Glossary 153-155

• Appendix C - Suggested Sources for Further Information 156-157

• Appendix D - Bibliography 158-161

• Abbreviations used without definitions in TRB publications 162-162

Transportation Research Board " Category C: Complementary Customer Services ." ACRP Report 24: Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies . Washington, DC: The National Academies Press, 2010 .

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