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12 Marketing Guidebook for Small Airports consider different futures for the airport and different marketing activities. Ideally, the planning team should include representation from the following groups: Airport management Airport tenants Businesses that use the airport Airport governing body (City Council, Airport Authority, or Advisory Committee) Economic development group 3.3 BRAINSTORM THE MARKETING ISSUES Before defining the scope of your marketing program, you might want to look over the list in Exhibit 3.1 and ask the planning team members to jot down their first thoughts. This exercise is intended to elicit your first impres- sion or "top of mind awareness." It is a useful place to start. Exhibit 3.1--Issues Exercise for the Planning Team. Our customers think . . . Our employees always . . . We stand out from the competition because . . . Our airport is known for its . . . We are great at . . . We want our customers to . . . We want to be remembered for . . . We are proud of . . . What makes us different is . . . We have gotten better at . . . We strive to . . . We have achieved . . . Our community thinks . . . Our community would like . . . Source: KRAMER aerotek, inc. In the case of Greeley-Weld County Airport, their planning team reached the following conclusions about the report: We strive to provide a safe, efficiently run, cost-competitive facility that offers excellent access to the northern Front Range and Denver metropolitan area and a high level of service to our airport tenants and visitors. We are known as the fifth busiest airport in Colorado. Our customers like the outstanding restaurant at the airport and the terminal. The pilots appreciate the 10,000-ft runway, unrestricted airspace and instrument landing systems (ILS), but would like to see the air traffic control tower finally built. We strive to keep the airfield open with the use of excellent snow removal services and a fully capable Aircraft Rescue and Firefighting response team. We are proud to generate $121 million in economic activity each year. We are proud to be economically self-sufficient. Airport revenues cover all operating expenses. We strive to improve access to the east side of the airport, extend infrastructure, and attract new busi- ness to this area of the airport. Following this exercise, you can group the responses and prioritize them. This will give you information about how the airport is perceived and what are the main issues.