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April 2010 TRANSIT COOPERATIVE RESEARCH PROGRAM Sponsored by the Federal Transit Administration Responsible Senior Program Officer: Gwen Chisholm-Smith Research Results Digest 95 International Transit Studies Program Report on the Spring 2009 Mission PERFORMANCE MEASUREMENT AND OUTCOMES This TCRP digest summarizes the mission performed March 20 to April 3, 2009, under TCRP Project J-03, "International Transit Studies Program." This digest includes transportation information on the organi- zations and facilities visited. It was prepared by Harrington-Hughes & Associates, Inc., and is based on reports filed by the mission participants. INTERNATIONAL TRANSIT including a senior official designated as the STUDIES PROGRAM group spokesperson. Transit organizations across the nation are contacted directly and The International Transit Studies asked to nominate candidates for participa- Program (ITSP) is a part of the Transit tion in the program. Nominees are screened Cooperative Research Program (TCRP), by committee, and the TCRP Project J-03 authorized by the Intermodal Surface Oversight Panel endorses all selections. Transportation Efficiency Act of 1991 and Members are appointed to the study team reauthorized, in 2005, by the Safe, Account- based on their depth of knowledge and able, Flexible, Efficient Transportation experience in transit operations, as well Equity Act. TCRP is managed by the Trans- as for their demonstrated advancement portation Research Board (TRB) of the potential to executive levels of the public C O N T E N T S National Academies, and is funded annually transportation industry. Travel expenses by a grant from the Federal Transit Admin- for ITSP participants are underwritten by International Transit Studies Program, 1 istration (FTA). ITSP is managed by TCRP Project J-03 funding. About this Digest, 2 Harrington-Hughes & Associates, Inc., Each mission abroad focuses on a Introduction, 2 under a contract to the National Academies. theme that encompasses a topic of concern ITSP assists in the professional devel- in public transportation. Cities are selected Strategy Development, 4 opment of transit managers, planners, and according to their ability to demonstrate Measurement Items, 14 others charged with public transportation leading-edge strategies and approaches Quality Control, 22 responsibilities. ITSP carries out its mandate to public transportation issues and chal- Reporting Structure, 25 by offering transportation professionals lenges, as reflected in the study mission's Course Correction, 28 practical insight into global public trans- overarching theme. Using Performance Data portation operations. The program affords The members of each study team are to Refine Strategy, 33 the opportunity for them to visit and study fully briefed prior to departure. The inten- Conclusion, 34 exemplary transit operations outside the sive, professionally challenging, two-week Appendix A--Study Mission United States. mission has three objectives: to afford team Team Members, 34 Two ITSP study missions are conducted members the opportunity to expand their Appendix B--Host Agencies, 35 each year, usually in the spring and fall, network of domestic and international pub- Appendix C--Abbreviations, 36 and are composed of up to 14 participants, lic transportation peers, to provide a forum