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Steven C. Callas, Manager, Service & Performance MTR Corporation Limited Analysis, Tri-county Metropolitan Transportation Felix Ng Kwok Wah, Acting S&Q Systems and District, Portland, OR Patricia G. Hendren, Ph.D., Manager, Capital and Knowledge Management Manager Strategic Planning, Washington Metropolitan Jane Wong Mei Chun Area Transit Authority, Washington, DC Mark Johnson, Director of Transit Operations, Lane KMB Transit District, Eugene, OR Tim Ip Chung, Operations Director Lisa Koch, Public Transit Manager, Kansas Depart- Stella Lam, Manager, Customer Service ment of Transportation, Topeka, KS Louisa S. M. Lam, Senior Manager, Traffic Adminis- Nadine S. Lee, Engineering Project Manager, tration Regional Transportation District--FasTracks, Leung Kin Wang, Head of Service Department Denver, CO Mui Lai Man, Senior Manager, Bus Maintenance Catherine B. Miller, Manager, Capital Develop- Daisy Chow, Customer Service Officer ment, Legislation, and Grants, Alameda-Contra Costa Transit District, Oakland, CA Victor A. Obeso, Manager of Service Development, Singapore King County Metro Transit, Seattle, WA Alla V. Reddy, Senior Director, MTA New York SMRT Corporation Ltd. City Transit, New York, NY Chew Hooi Lian, Director Transport Planning, Rail Elizabeth S. Riklin, Deputy Associate Administra- Operations Division tor, Office of Planning and Environment, Federal William T. Bayona, Senior Executive Planning, Transit Administration, Washington, DC Transport Planning Department Alma Scott-Buczak, Assistant Executive director, Low Pui Leng, Deputy Director, Corporate Market- Human Resources, New Jersey Transit, Newark, ing and Communications NJ Vincent P. H. Tan, Vice President, Rail Operations Patricia E. Vidaurri, Manager of Performance Infor- William Ding, Manager, Corporate Affairs, Corpo- mation, Capital Metropolitan Transportation rate Marketing and Communications Authority, Austin, TX Neo Keng Chuan, Senior Manager Transport Plan- Roberta Yegidis, Administrative Officer, Greater ning Network, Transport Planning Department Bridgeport Transit Authority, Bridgeport, CT Calvin Chan, Manager, Transport Business Plan- Kathryn Harrington-Hughes (Mission Coordinator), ning, Transport Planning Department Manager, International Transit Studies Program, Harrington-Hughes & Associates Inc., Easton, MD Land Transport Authority Lew Yii Der, Group Director, Policy and Planning Stephen Poon Chee Ming, Senior Engineer, Transit APPENDIX B--HOST AGENCIES Services, Transit Regulation Ho Li Yah, Deputy Manager, Transit Licensing, Transit Regulation Hong Kong Transport Department Public Transport Council Joseph Tsui, Chief Transport Officer, Bus and Rail- Looi Teik Soon, PTC Secretary way Branch Yeo Kok Ping, Head, Transit Management Michael Ng Shi-hung, Chief Transport Officer, Cor- Gopinath Menon, Council Member porate Communication Daniel Hue Ka-yiu, Transport Officer, Corporate National University of Singapore Communication Kenneth Mok Ying-kit, Chief Transport Officer, Anthony Chin, Associate Professor Ferry and Paratransit Division Paul Barter, Assistant Professor 35