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Common Use as Applied Throughout the Industry 13 Figure 2-3. Common-use considerations (in %). As with any technology, costs, changes in staffing needs and customer service, and training and providing the right level of service for the facilities must be addressed. Cost-Benefit (Overview) An airport operator considering common use must also consider the costs and benefits associ- ated with common use. Chapter 4 reviews the costs and the benefits of common use in detail. Some of the costs that an airport operator should consider are summarized in the following subsections. Services When an airport operator is beginning to determine whether or not to pursue common use, it may be valuable to hire a consultant who understands the industry and common-use facilities and can provide help ranging from an initial set of business-level assessments through technical system design. Staff Any change in how an airport is operated will affect the airport operator's staff. This includes existing staff, as well as any new staff required to support the new operations. Common-use facilities affect all levels of the airport operator, including senior management, management, and operational staff. Facilities Modifications Changes to existing facilities may be required for a common-use facility implementation. An airport operator will need to carefully consider how, or if, a common-use facility implementation