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32 Reference Guide on Understanding Common Use at Airports Figure 3-7. Airport maintenance. Facilities Maintenance This section provides information on considering and planning for the many aspects of facil- ity maintenance, one of which is shown in Figure 3-7, in a common- or shared-use function. The information in this section is built on throughout the subsequent sections of this chapter. This section discusses Terminal and Airside Facility Maintenance Support Maintaining Major Equipment Used in Common- and Shared-Use Facility Space Note: Detailed information on each of these operational areas can be found in Appendix B5. Terminal and Airside Facility Maintenance Support Description This section discusses the issues and opportunities with providing facility maintenance support to common-use installations within the Terminal and Airside areas primarily at the common-use gates, ticket counters, and shared-use facility area. Maintenance of the technology systems associated with common use is discussed in later sections of this Chapter. Issues to Consider 1. Airline Issues and Opportunities. Most airlines agreed that the airport operator is in a good position to provide facility maintenance in the common-use areas. Even within a pre- dominantly common-use airport or common-use facility within the airport, the airline still must maintain certain exclusive-use areas. Airlines generally view that airport operators spend too much on facility maintenance. Coordination and communication are needed. 2. Airport Issues and Opportunities. In providing facility maintenance service in a common- use facility, the airport operator places a high priority on providing a consistent level of ser- vice. Considering the full breadth of the facility, an airport operator views the maintenance of all items important: be it common-use or exclusive-use space. Airport operators report that many times, airport facility maintenance staff are called out for or will voluntarily repair