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74 Reference Guide on Understanding Common Use at Airports Building the Roadmap Roadmapping results in more than a simple roadmap document. It is an all-encompassing practice and collaboration that should involve all the key stakeholders' elements, including peo- ple, process, and supporting technology: People. The airport operator staff's engagement at all levels is key to ensuring ownership and focus. Building ownership during the iterative roadmapping process should ensure that gaps and challenges are covered during planning so as to avoid potential blocks later. It is impor- tant to involve all key stakeholders actively (i.e., terminal operations, airlines, facilities main- tenance, ground handling providers, airport administration, and frontline technical staff). Process. Develop sustainable common-use approaches to ensure plans and roadmaps are actively planned over time; the process is iterative and needs supporting processes to measure progress. Supporting Technology. Implement common-use solutions and tools that result in long-term value for improved passenger processing. Common-Use Roadmap The steps of the Roadmap to Common Use follow and are illustrated in Appendix D. Step 1. Audit Current State and Review Common-Use Criteria. Catalog the airport's current services and approaches as well as their interrelationships. Step 2. Formulate a Cross-Organizational Common-Use Committee (C-U-C). An airport operator should establish a Common-Use Committee composed of representatives from all key stakeholders. The Committee composition should reflect the local airport operator's organiza- tional structure and be tailored to the local airport situation. The Committee should include Appropriate airport operator representative(s) who look at the whole picture and are aware of common-use opportunities and challenges Appropriate airline representatives (e.g., local station managers and corporate management) Appropriate Government agency representatives Outsource aviation service providers (where appropriate) Step 3. Perform Common-Use Gap Analysis and Cost-Benefit Analysis. The Committee should perform a formal analysis or risk assessment to identify the local criteria and framework for the cost-benefit analysis. This will serve as a basis for further activities. Elements to consider: Managing peaks Infrastructure investments Revenue enhancements Flexibility of infrastructure Step 4. Make an Implementation Decision. During this step, the Committee should make a go/no-go decision to operate as a unified team and execute common-use strategies in a seamless process. Step 5. Create/Refine Local Common-Use Strategy. Following a decision to move to common use, the Committee should create strategies that will foster an integrated seamless approach to common use among the airport operator, airlines, Government agencies, and other aviation ser- vice providers. Step 6. Provide Training and Education. The Committee should, through appropriate train- ing of frontline personnel and relevant stakeholders, ensure that all parties are implementing the new policies, practices, and procedures in accordance with the strategies created in Step 5.