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OCR for page 75
Common-Use Implementation A Framework for Success 75 Step 7. Execute the Initial Common-Use Steps. The Committee should have a unified approach to the common-use rollout to improve overall passenger processing. Step 8. Check, Adjust, and Align to Industry Standards. Following the initial phase of a common-use strategy implementation, the Committee should meet and review the overall pas- senger benefits and incorporate lessons identified. Step 9. Document Lessons Identified. The Committee should update practices, procedures, and policies. Also, the Committee should update the resources needs required to support common-use technologies and assets, as well as update and administer revised training sessions as appropriate. Step 10. Perform a CUC Debrief. After the initial implementation, the Committee should meet to review the cost-benefit and added value to passenger processing and incorporate lessons learned from the recent implementation into the overall common-use strategy (Step 5). Step 11. Enhance Common Use. The Committee should schedule regular communications with its associated stakeholders and share best practices identified during the implementation. Step 12. Share Lessons Learned with the Aviation Community. On a regular basis, as the dif- ferent common-use business models come on line, the Committee should share lessons learned and key operational experiences with the aviation community at large to learn from fellow air- port operators who recently implemented common use. Key Roadmapping Success Factors Be compelling. Identify common-use benefits both tangible and intangible. Ensure top-down commitment. Ensure the airport operator's executive team and key stake- holders are all on board. Manage bottom-up commitment. The airport operator's staff and key stakeholders must see the value of supporting the common-use approaches. All staff must be confident that the common-use approach will be of value and benefit to passenger processing. Ensure cross-organizational commitment. Persuading the cross-airport key stakeholders to establish and enhance common-use approaches through collaborative decision-making is imperative. Such commitment will ensure that actions result in a unified level of improved passenger processing across all airport stakeholders. Conclusion By introducing a simple roadmap process, an airport can begin to develop and adapt its underlying common-use approaches into more responsive passenger processing. Such planned common-use approaches can deliver both top and bottom benefits over the mid and long term. Key agents in this transformation include stakeholder intercommunication and top-down man- agement support.