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7 ORGANIZATION OF THIS REPORT "best practices." Some had differing levels of success with different programs. All provided thoughtful responses to the Following this introductory chapter, chapter two summa- issues associated with design and implementation of public rizes the findings of the literature review. Chapter three, employee fare programs. the first of two chapters to present the results of the survey, focuses on types of programs, the impetus for beginning (or Chapter six summarizes the findings, presents conclusions not beginning) a fare program oriented toward public-sector from this synthesis project, and offers future research needs. employees, and program administration. Findings from the surveys and particularly the case studies provide an assessment of strengths and weaknesses and likely Chapter four discusses the responding agencies' assess- future directions. ment of their public employee fare programs. This chap- ter summarizes agency satisfaction with current methods, Appendix A presents a copy of the survey as it appeared potential improvements, and lessons learned. online. Appendix B provides survey results by question. Appendix C lists all transit agencies participating in the Chapter five reports detailed findings from each of the six survey. case studies. Agencies were selected for the case studies as