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50 Appendix C Responses To Multiple Choice Questions 1. Has your agency included a Citizen/Community Advisory Committee, Stakeholder Working Group or other advisory committee primarily comprised of community members in a public involvement program to support transit planning or operations in the past three years? Answer Options Response Frequency Response Count Yes 83.2% 193 No 16.8% 39 answered question 232 skipped question 1 2. Why does your agency choose not to involve advisory committees (choose all that apply)? Answer Options Response Frequency Response Count We are not planning capital improvements or making operational changes that require 50.0% 10 public involvement Advisory committees are ineffective 20.0% 4 Advisory committees are expensive or time consuming to implement 5.0% 1 Advisory committee members expect to have decision-making authority 20.0% 4 Community members are not interested in serving on advisory committees 35.0% 7 Other public involvement methods are more effective 55.0% 11 Agency has had negative experiences with advisory committees in the past 10.0% 2 Other (please specify) 14 answered question 20 skipped question 213 3. What kinds of transit projects or programs have your agency involved advisory committees in during the past three years (choose all that apply)? Answer Options Response Frequency Response Count General agency operations 56.2% 104 Major capital project (e.g., new light rail line, park-and-ride development) 40.0% 74 Planning for service changes 55.7% 103 Standing committee on a specific operational issue (e.g., ADA service, budget 42.7% 79 oversight) Other (please specify) 30.3% 56 answered question 185 skipped question 48

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51 4. What type of committee are you reporting on with this questionnaire (note: you may complete additional questionnaires to report on other committee types)? Answer Options Response Frequency Response Count Standing committee on general agency operations 44.5% 81 Major capital project (e.g., new light rail line, park-and-ride development) 14.3% 26 Planning for service changes 15.4% 28 Standing committee on a specific operational issue (e.g., ADA service, budget over- 15.4% 28 sight, etc.) Other (please specify) 22.5% 41 answered question 182 skipped question 51 5. If the committee is a standing committee, how long are members' appointments? Answer Options Response Frequency Response Count Less than 1 year 0.0% 0 12 years 22.1% 40 34 years 18.2% 33 Longer than 4 years 2.2% 4 Indeterminate 31.5% 57 Not a standing committee 26.0% 47 answered question 181 skipped question 52 6. In general, how effective has your agency found advisory committees to be? Answer Options Response Frequency Response Count Very effective 34.2% 63 Somewhat effective 49.5% 91 Neutral 9.2% 17 Somewhat ineffective 5.4% 10 Very ineffective 1.6% 3 answered question 184 skipped question 49 7. How were members selected (choose all that apply)? Answer Options Response Frequency Response Count Open, advertised application process 31.4% 55 Agency invited specific community organizations to appoint members 42.9% 75 Agency invited local jurisdictions or other partners to appoint members 38.9% 68 Agency invited specific individuals to participate 40.0% 70 Other (please specify) 21.1% 37 answered question 175 skipped question 58

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52 8. Who did committee members represent? Answer Options Response Frequency Response Count Own viewpoints (at-large members) 45.5% 80 A geographic area 36.4% 64 Neighborhood association 18.8% 33 Community, business or civic organization 55.1% 97 Interest not representing a formal organization (e.g., commuters, freight) 26.7% 47 Other (please specify) 26.7% 47 answered question 176 skipped question 57 9. Did committee members represent more than one viewpoint or organization? Answer Options Response Frequency Response Count Yes 51.4% 90 No 40.6% 71 Not applicable 8.0% 14 If yes, how did the committee member acknowledge his/her various roles? 51 answered question 175 skipped question 58 10. Did the committee include elected officials or agency staff members in addition to community members (choose all that apply)? Answer Options Response Frequency Response Count Elected officials 35.9% 61 Agency or jurisdictional staff 60.6% 103 Only community members 45.3% 77 If the committee was comprised of a mix of community members and elected officials 92 or agency staff, what benefits and drawbacks do you think this approach had? answered question 170 skipped question 63 11. If elected officials served on the committee, what was their role (choose all that apply)? Answer Options Response Frequency Response Count Participant 34.8% 54 Observer or non-voting member 5.2% 8 Chair 9.7% 15 Not applicable 55.5% 86 Other (please specify) 1.9% 3 answered question 155 skipped question 78

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53 12. If the committee included agency staff or elected officials, did all committee members participate in decision making? Answer Options Response Frequency Response Count All members participated in decision making 50.0% 84 Only community members participated in decision making 11.9% 20 Committee did not make decisions or recommendations 3.0% 5 Not applicable 31.0% 52 Other (please specify) 4.2% 7 answered question 168 skipped question 65 13. Did your agency identify committee members with the purpose of including all likely viewpoints? Answer Options Response Frequency Response Count Yes, we tried to include all likely viewpoints 75.4% 129 No, we did not consider members' viewpoints in forming the committee 10.5% 18 Not applicable 14.0% 24 answered question 171 skipped question 62 14. Did committee reflect the community's or project area's diversity (check all that apply)? Answer Options Response Frequency Response Count Ethnic 43.7% 76 Geographic 67.2% 117 Not applicable 15.5% 27 Other (please specify) 32.8% 57 answered question 174 skipped question 59 15. Did the committee include members who required special accommodations (e.g., translation services)? Answer Options Response Frequency Response Count Yes 52.6% 91 No 47.4% 82 How did you accommodate members who required special accommodations? 94 answered question 173 skipped question 60 16. Did the committee include members who had limited experience interacting with government or serving on advisory committees? Answer Options Response Frequency Response Count Yes 76.6% 134 No 23.4% 41 If so, how did you educate these members about how to fulfill their role? 101 answered question 175 skipped question 58

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54 17. How many members did the committee include? Answer Options Response Frequency Response Count Less than 10 26.3% 46 1015 37.1% 65 1620 16.0% 28 2125 8.0% 14 More than 25 12.6% 22 answered question 175 skipped question 58 18. Did the committee agree to ground rules or protocols at the beginning of the process? Answer Options Response Frequency Response Count Yes 77.6% 132 No 22.4% 38 answered question 170 skipped question 63 19. What topics did the ground rules and protocols include? Answer Options Response Frequency Response Count Committee member responsibilities 64.8% 105 Meeting guidelines 64.8% 105 Internal communication 32.1% 52 External communication 27.8% 45 Decision-making process 52.5% 85 Decision-making quorum 40.7% 66 Dispute resolution 16.0% 26 Not applicable 13.6% 22 Other (please specify) 20.4% 33 answered question 162 skipped question 71 20. Were the protocols generally enforced or followed by group members? Answer Options Response Frequency Response Count Yes 75.6% 124 No 1.2% 2 Sometimes 7.3% 12 Not applicable 15.9% 26 answered question 164 skipped question 69

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55 21. How many times did the committee meet? Answer Options Response Frequency Response Count Fewer than five times 14.1% 24 Five to eight times 13.5% 23 Nine to twelve times 8.8% 15 More than twelve times 2.9% 5 On-going, permanent committee 51.2% 87 Other (please specify) 9.4% 16 answered question 170 skipped question 63 22. Did the committee meet according to a regular schedule or according to project or program milestones? Answer Options Response Frequency Response Count According to milestones 21.8% 37 Regularly recurring schedule 67.6% 115 Other (please specify) 10.6% 18 answered question 170 skipped question 63 23. If the committee met on a regular schedule, what was the frequency of meetings? Answer Options Response Frequency Response Count Weekly 1.3% 2 Monthly 44.7% 71 Quarterly 17.6% 28 Not applicable 16.4% 26 Other (please specify) 20.1% 32 answered question 159 skipped question 74 24. How long were meetings? Answer Options Response Frequency Response Count 1 hour 24.3% 41 2 hours 73.4% 124 3 hours 2.4% 4 Longer than 3 hours 0.0% 0 answered question 169 skipped question 64

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56 25. How did you communicate with the committee between meetings (choose all that apply)? Answer Options Response Frequency Response Count Phone 59.4% 101 E-mail 91.2% 155 Individual meetings 17.1% 29 Mail 51.8% 88 Did not communicate between meetings 3.5% 6 Other (please specify) 8.2% 14 answered question 170 skipped question 63 26. At the beginning of the project, did the agency plan topics for all or most of the committee meetings (even if they changed as the project progressed)? Answer Options Response Frequency Response Count Yes 72.5% 121 No 27.5% 46 answered question 167 skipped question 66 27. Did the committee have a chairperson? Answer Options Response Frequency Response Count Yes 72.4% 123 No 27.6% 47 answered question 170 skipped question 63 28. How was the chairperson selected? Answer Options Response Frequency Response Count Selected by agency 16.4% 20 Selected by committee members 75.4% 92 Committee did not have a chair 0.0% 0 Other (please specify) 8.2% 10 answered question 122 skipped question 111 29. Please select all of the chairperson's responsibilities: Answer Options Response Frequency Response Count Assistance in agenda setting 78.9% 97 Meeting management 96.7% 119 External spokesperson 50.4% 62 Media spokesperson 21.1% 26 Not applicable 0.0% 0 Other (please specify) 8.1% 10 answered question 123 skipped question 110

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57 30. Who facilitated committee meetings? Answer Options Response Frequency Response Count Elected official 3.5% 6 Staff member 70.0% 119 Consultant 7.1% 12 Not facilitated 7.1% 12 Other (please specify) 20.0% 34 answered question 170 skipped question 63 31. If the committee was facilitated by a staff member or consultant, did the facilitator have specific expertise in committee facilitation? Answer Options Response Frequency Response Count Yes 50.6% 85 No 22.6% 38 Not applicable 19.0% 32 Unsure 7.7% 13 answered question 168 skipped question 65 32. How effective was the facilitator? Answer Options Response Frequency Response Count Very effective 49.4% 82 Somewhat effective 24.7% 41 Neutral/don't know 9.6% 16 Somewhat ineffective 1.2% 2 Very ineffective 0.0% 0 Not applicable 15.1% 25 answered question 166 skipped question 67 33. Who developed meeting agendas? Answer Options Response Frequency Response Count Agency/consultant developed agendas 35.3% 60 Agency/consultant developed agendas in consultation with chairperson 25.3% 43 Agency/consultant developed agendas in consultation with committee 14.1% 24 Committee developed agendas 12.9% 22 Not applicable 1.2% 2 Other (please specify) 11.2% 19 answered question 170 skipped question 63

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58 34. Was the committee assigned a specific charge by the agency? Answer Options Response Frequency Response Count Yes 50.3% 82 No 49.7% 81 answered question 163 skipped question 70 35. If the committee had a charge, who assigned it? Answer Options Response Frequency Response Count Board of Directors 19.1% 29 Other policy-making body 7.2% 11 Staff 15.1% 23 Committee did not have a charge 2.6% 4 Not applicable 36.8% 56 Other (please specify) 19.1% 29 answered question 152 skipped question 81 36. Was this advisory committee's role specified in your agency's charter, policies or bylaws, or was the committee formed in response to a specific agency or project need on an ad-hoc basis? Answer Options Response Frequency Response Count Role specified 38.8% 64 Ad-hoc basis 34.5% 57 Not applicable 15.2% 25 Other (please specify) 11.5% 19 answered question 165 skipped question 68 37. What functions did the committee fulfill (check all that apply)? Answer Options Response Frequency Response Count Sharing information with community members 72.7% 120 Gathering information from community members to share with agency 74.5% 123 Acting as spokesperson (e.g., speaking engagements, media contacts) 15.8% 26 Providing input 91.5% 151 Developing recommendations 86.7% 143 Making decisions 23.6% 39 Other (please specify) 12 answered question 165 skipped question 68

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59 38. How did committee members interact with the media? Answer Options Response Frequency Response Count The media did not contact committee members 47.6% 79 A committee spokesperson represented the group 5.4% 9 An agency spokesperson represented the group 10.2% 17 All committee members were free to speak with the media 21.7% 36 Other (please specify) 15.1% 25 answered question 166 skipped question 67 39. Was this media protocol agreed upon ahead of time? Answer Options Response Frequency Response Count Yes 25.2% 41 No 27.6% 45 Not applicable 47.2% 77 answered question 163 skipped question 70 40. Did the committee accept comment from public observers at meetings (choose all that apply)? Answer Options Response Frequency Response Count Verbal comment 83.5% 137 Written comment 63.4% 104 Public comment was not accepted 7.9% 13 Other (please specify) 15.2% 25 answered question 164 skipped question 69 41. How much of a typical committee meeting consisted of the following activities (please estimate, answers do not need to total 100%)? Less than Response Answer Options 1025% 2650% 5175% 76100% 10% Count Presentations from staff or consultants 11 39 65 40 7 162 Question and answer periods or discussion 2 69 65 16 10 162 Presentations from committee members 71 47 11 3 2 134 Public comment 94 29 9 3 1 136 What other activities did committee meetings include? 24 answered question 164 skipped question 69

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60 42. What was the committee's highest level of authority? Answer Options Response Frequency Response Count Community liaison 1.2% 2 Individual input/sounding board 11.0% 18 Advice/recommendations 76.7% 125 Decisions 8.6% 14 Other (please specify) 2.5% 4 answered question 163 skipped question 70 43. What kinds of decisions or milestones were committee members asked to provide input about (choose all that apply)? Answer Options Response Frequency Response Count Issues related to project scope, schedule or budget 48.8% 79 Issues related to public involvement or outreach 62.3% 101 Evaluation framework or criteria 34.0% 55 Technical issues (e.g., design, alignment, alternatives) 56.2% 91 Policy issues 61.1% 99 Not applicable 1.2% 2 Other (please specify) 12.3% 20 answered question 162 skipped question 71 44. To whom did the committee primarily provide input? Answer Options Response Frequency Response Count Agency board of directors, councilor or other policy makers 48.5% 79 Multi-agency policy committee or steering committee 15.3% 25 Executive-level management 36.8% 60 Program or project managers 33.7% 55 The committee did not provide input 0.6% 1 Not applicable 0.6% 1 Other (please specify) 9.2% 15 answered question 163 skipped question 70 45. How were minority viewpoints captured (choose all that apply)? Answer Options Response Frequency Response Count In meeting notes 69.8% 113 In a minority report 3.7% 6 In verbal reports 23.5% 38 Not captured 3.7% 6 Not applicable 17.3% 28 Other (please specify) 6.2% 10 answered question 162 skipped question 71

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61 46. How was committee input communicated (choose all that apply)? Answer Options Response Frequency Response Count Written reports by staff 55.6% 90 Verbal reports by staff 40.7% 66 Verbal reports by committee member 27.8% 45 Written report by committee member 17.3% 28 Meeting minutes 72.2% 117 Individual written letters or statements from committee members 20.4% 33 Not applicable 0.0% 0 Other (please specify) 8.0% 13 answered question 162 skipped question 71 47. If the committee's input was not reflected in the final decision, how was this explained and communicated to committee members? Answer Options Response Frequency Response Count Not applicable 58.1% 90 Not explained or communicated 1.9% 3 Explained by email or in writing 3.2% 5 Explained in committee meeting 31.6% 49 Other (please specify) 5.2% 8 answered question 155 skipped question 78 48. How did the group make decisions or recommendations? Answer Options Response Frequency Response Count Consensus or modified consensus 48.8% 80 Majority voting 38.4% 63 Did not make group decisions or recommendations 7.9% 13 Other (please specify) 4.9% 8 answered question 164 skipped question 69 49. How was consensus defined by the committee? Answer Options Response Frequency Response Count 100% agreement and support 3.8% 3 100% willing to accept the outcome as best for the group as a whole 39.2% 31 50% support 0.0% 0 Some other level of support between 50% and 100% 22.8% 18 Consensus was not defined 30.4% 24 Other definition of consensus was used 3.8% 3 answered question 79 skipped question 154

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62 50. If committee members could not reach consensus, how did the group move forward (choose all that apply)? Answer Options Response Frequency Response Count Tabled discussion until more information was available 35.4% 28 Continued discussions in the hope of reaching a compromise 38.0% 30 Asked minority opinion holders what changes would be required to gain their support 13.9% 11 Voted and noted majority and minority viewpoints 12.7% 10 Designated a sub-committee to develop more options for the committee's 7.6% 6 consideration Designated a sub-committee to resolve issue 5.1% 4 Not applicable 38.0% 30 Other (please specify) 6.3% 5 answered question 79 skipped question 154 51. Were committee members asked about the committee's effectiveness and their satisfaction with participation during the process (choose all that apply)? Answer Options Response Frequency Response Count Yes--through a written questionnaire 7.9% 13 Yes--through individual interviews or phone calls 9.7% 16 Yes--during a meeting 37.0% 61 No 52.1% 86 answered question 165 skipped question 68 52. Were committee members asked about the committee's effectiveness and their satisfaction with participation at the end of the process (choose all that apply)? Answer Options Response Frequency Response Count Yes--through a written questionnaire 9.4% 15 Yes--through individual interviews or phone calls 9.4% 15 Yes--during a meeting 30.8% 49 No 56.6% 90 answered question 159 skipped question 74 53. Were individual meetings evaluated (choose all that apply)? Answer Options Response Frequency Response Count Yes--through a written questionnaire 4.9% 8 Yes--through individual interviews or phone calls 6.2% 10 Yes--during a meeting 14.2% 23 No 79.6% 129 answered question 162 skipped question 71

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63 54. Were committee meetings or other practices changed based on feedback? Answer Options Response Frequency Response Count Yes 46.3% 76 No 18.9% 31 Not applicable 34.8% 57 Please explain 52 answered question 164 skipped question 69 55. Did the agency evaluate the effectiveness of the CAC in reaching agency goals? Answer Options Response Frequency Response Count Yes 25.9% 42 No 74.1% 120 If yes, how was the evaluation done? 30 answered question 162 skipped question 71 56. How many staff or consultants generally attended committee meetings? Answer Options Response Frequency Response Count 1 10.9% 18 24 70.9% 117 57 11.5% 19 More than 7 6.7% 11 answered question 165 skipped question 68 57. How many hours did staff or consultants generally spend preparing for, conducting and following up from each meeting? Answer Options Response Frequency Response Count 05 hours 40.2% 66 510 hours 32.3% 53 1015 hours 14.0% 23 More than 15 hours 13.4% 22 answered question 164 skipped question 69 58. How were meetings documented or recorded? Answer Options Response Frequency Response Count Meeting minutes or summaries prepared by staff person or consultant 84.2% 139 Meeting minutes or summaries prepared by a committee member 9.7% 16 Meeting minutes or summaries were not prepared 2.4% 4 Other (please specify) 3.6% 6 answered question 165 skipped question 68

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Abbreviations and acronyms used without definitions in TRB publications: AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACINA Airports Council InternationalNorth America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA Air Transport Association ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

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TRANSPORTATION RESEARCH BOARD 500 Fifth Street, N.W. Washington, D.C. 20001 ADDRESS SERVICE REQUESTED