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30 TABLE 5 OWNER, MAINTAINER, USER MATRIX TRAINING PROGRAM DEVELOPMENT This training schedule is coordinated with the contractors and the stakeholders so that it aligns with the overall activation Based on the stakeholder training matrix, the activation team program, taking into account the progress of construction and commences a dialogue with the relevant stakeholders to review systems acceptance, stakeholder recruitment, and schedule of contractor training programs to assess the types and levels the trials. Training is sequenced so that all prerequisites are of training being offered to gauge suitability. As part of this completed before the training begins. stakeholder coordination a training gap analysis, as shown in Figure 16, can be used to gauge the level of training being provided under the terms of the contract against the needs TRAINING TRACKING of all stakeholders. If stakeholders are engaged early in the The activation team tracks training delivery, monitoring airport terminal facility activation these requirements can progress to help build confidence that sufficient training has inform the design process, thereby making it possible to min- been completed for AOD. The tracking element encom- imize the size of or possibly even eliminate any gap. How- passes all key stakeholders to ensure that internal training ever, owing to technology and staffing changes, on large com- programs are also progressing in line with activation targets. plex projects it is likely that the training program may change and a gap develop. The activation team coordinates the delivery of contractor training with the progress of recruitment to ensure that courses Participation in the commissioning process provides an are only run once the right staff is in place to receive the train- opportunity to facilitate familiarization and training of O&M ing. The activation team also monitors the quality of training staff. This is achieved by coordinating the commissioning delivered, attending sessions to verify the extent and effec- schedule with the availability of appropriate O&M staff. tiveness of training. TRAINING SCHEDULE CORE TRAINING DELIVERY--ORIENTATION AND FAMILIARIZATION PROGRAMS Based on the findings of the previous analysis, the activation team produces training plans for each stakeholder that feed The activation team designs and delivers orientation and into an overall training schedule that encompasses all of the familiarization courses that are both generic and stakeholder training to be delivered for the project. focused. A foundation of this process is engaging mainte-