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31 CONTRACTORS STAKEHOLDERS What was originally procured? What is the contractor obliged to What training do you require? provide? What is your staff structure and at Who is the training designed for? TRAINING what level do you require training? How many people will you train? GAP How many staff need training? How will the training be received How will the training be delivered? and transferred to others When do you intend on delivering When do you require the training? the training? FIGURE 16 Training gap analysis (Source: Arup 2009). nance, operations, security, and other airport staff to partici- new airport terminal facility, O&M manuals, and other project- pate in and witness commissioning. This serves to help famil- related documentation. iarize them with new equipment, systems, and facilities. Some of the airports included in this survey developed Orientation courses can be delivered on a train-the-trainer staff guide books to aid in the familiarization process. The basis. Individuals are selected to receive intensive orientation guide books proved to be a useful tool that was applied exten- and familiarization training from the activation team to a sively by all key stakeholder staff for the delivery of orien- level that enables them to deliver internal training and famil- tation training. Figure 17 provides examples of some staff iarization courses to other members of their organization. guide books created for projects that have participated in this ACRP study. These courses are then used to train the bulk of the air- port, airline, and stakeholder staff and can then be developed in-house and delivered to all new staff working at the airport TRAINING FOR TRIALS in the future. Table 6 outlines various types of orientations and familiarization training to be considered. Depending on the construction program it may be neces- sary to conduct operational trials before formal contractor training is completed. Under such circumstances, the acti- TRAINING MATERIALS vation team coordinates with a specific contractor to achieve the familiarization training necessary to cover all Training materials for use during orientation and familiariza- of the systems and processes required to successfully deliver tion sessions include the plans of operation developed for the the trial.

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32 TABLE 6 ORIENTATIONS AND FAMILIARIZATION TRAINING Orientations Description Orientation training that is provided to all staff as an introduction to the airport Generic Orientation facility and covers all of the generic aspects that staff is likely to encounter during their day to day roles. Basic way--finding for employees, public/staff road access, bus and transit stops, parking, routes to and from stakeholder areas General airport orientation, terminal/concourse layout, check-in, transfer, departure and arrival routes Location of amenities--toilets, food halls, and cash point Awareness of public and service areas, landside/airside, high and low security areas. Orientation in emergency procedures and life safety systems to adequately Emergency Orientation prepare staff for working in a safe environment and providing an effective response to members of the public in the event of an emergency. Orientation of emergency exits, evacuation routes, assembly points, and access for medical staff Nearest fire alarm, extinguisher, first-aid kit, security point, and emergency phone Proper use of emergency equipment Awareness of correct procedures for various emergencies. Where formal contractor training is not provided, the activation team can help Systems Familiarization coordinate familiarization training on common airport systems to ensure staff is aware of the correct methods and procedures for using installed systems. Telephone system FIDS/BIDS (flight information/baggage information) displays SACS (Security Access Control Systems) Life safety systems. Stakeholder-specific training focused on the areas, functions, and systems Operational Orientation relevant to the stakeholder/department being trained. Develops generic orientation to enable staff to operate effectively in their specific roles Introduces staff to operational systems and their distribution throughout the new facility (essential for maintenance teams such as engineering services and IT staff).

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33 FIGURE 17 Staff guide books (Dubai, New York, and Toronto).