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6 Opening a large new or rejuvenated airport terminal facil- tance of the airport terminal facility activation process and ity can be daunting. It is different from opening most other current practices. types of facilities and presents unique challenges. Chapter two: New Airport Terminal Facilities--Where It is very public--if there are problems the world will Activation Fits In--reviews synthesis findings regard- know about them. ing when and how the activation process is incorporated It does not happen often--there is a limited pool of exper- into the planning, design, and construction of facilities tise and there are limited sources of information regarding and the importance of keeping the activation and oper- how to do it. ations teams involved throughout the design and con- It often includes complex new systems, intricate new struction process. processes, and a wide variety of different and new Chapter three: Phased versus Consolidated Openings-- individuals with diverse interests all smoothly working discusses synthesis findings of the risks and benefits of together--as if they have been doing it for years. phased versus consolidated openings. It often involves integration of existing and new systems Chapter four: Soft versus Hard Date and Schedule for and processes. Airport Terminal Facility Opening Day--explains Syn- There is often a long period of time between the initiation thesis findings linking AOD to completion of construc- and completion of airport terminal facility projects-- tion, commissioning, and airport readiness as opposed staff, business processes, and technologies often change to a fixed point in time, mitigates the risks of surprises during this period. on AOD. Chapter five: Terminal Activation Governance--high- lights synthesis findings regarding the importance of DATA COLLECTION transparency, communications, and timely decisions. Chapter six: Terminal Activation Policies, Processes, After confirming a willingness to participate in this Synthesis, and Procedures--includes Synthesis findings regarding participants were e-mailed a copy of the survey. Some par- policies, processes, and procedures used to successfully ticipants completed and returned the survey form, whereas activate large airport terminal facilities. others provided information by means of telephone interviews. Chapter seven: Airport Terminal Activation Tools and Both those who returned the survey and those who did not Services--discusses manual tools, electronic tools, web- participated in telephone interviews, as required, to obtain or based collaboration tools, and electronic document man- clarify responses. agement systems (EDMS) used by one or more of the survey participants, which can play a critical role in facil- itating the timely sharing of accurate real-time informa- SYNTHESIS STRUCTURE tion across large activation teams. Chapter eight: Conclusions and Current Effective The Synthesis is composed of the following chapters struc- Practices--highlights key findings of the Synthesis and tured to help the reader gain an understanding of the impor- identifies a need for further research.