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6 Opening a large new or rejuvenated airport terminal facil- tance of the airport terminal facility activation process and ity can be daunting. It is different from opening most other current practices. types of facilities and presents unique challenges. · Chapter two: New Airport Terminal Facilities--Where · It is very public--if there are problems the world will Activation Fits In--reviews synthesis findings regard- know about them. ing when and how the activation process is incorporated · It does not happen often--there is a limited pool of exper- into the planning, design, and construction of facilities tise and there are limited sources of information regarding and the importance of keeping the activation and oper- how to do it. ations teams involved throughout the design and con- · It often includes complex new systems, intricate new struction process. processes, and a wide variety of different and new · Chapter three: Phased versus Consolidated Openings-- individuals with diverse interests all smoothly working discusses synthesis findings of the risks and benefits of together--as if they have been doing it for years. phased versus consolidated openings. · It often involves integration of existing and new systems · Chapter four: Soft versus Hard Date and Schedule for and processes. Airport Terminal Facility Opening Day--explains Syn- · There is often a long period of time between the initiation thesis findings linking AOD to completion of construc- and completion of airport terminal facility projects-- tion, commissioning, and airport readiness as opposed staff, business processes, and technologies often change to a fixed point in time, mitigates the risks of surprises during this period. on AOD. · Chapter five: Terminal Activation Governance--high- lights synthesis findings regarding the importance of DATA COLLECTION transparency, communications, and timely decisions. · Chapter six: Terminal Activation Policies, Processes, After confirming a willingness to participate in this Synthesis, and Procedures--includes Synthesis findings regarding participants were e-mailed a copy of the survey. Some par- policies, processes, and procedures used to successfully ticipants completed and returned the survey form, whereas activate large airport terminal facilities. others provided information by means of telephone interviews. · Chapter seven: Airport Terminal Activation Tools and Both those who returned the survey and those who did not Services--discusses manual tools, electronic tools, web- participated in telephone interviews, as required, to obtain or based collaboration tools, and electronic document man- clarify responses. agement systems (EDMS) used by one or more of the survey participants, which can play a critical role in facil- itating the timely sharing of accurate real-time informa- SYNTHESIS STRUCTURE tion across large activation teams. · Chapter eight: Conclusions and Current Effective The Synthesis is composed of the following chapters struc- Practices--highlights key findings of the Synthesis and tured to help the reader gain an understanding of the impor- identifies a need for further research.