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Opening a large new or rejuvenated airport terminal facil- tance of the airport terminal facility activation process and
ity can be daunting. It is different from opening most other current practices.
types of facilities and presents unique challenges.
· Chapter two: New Airport Terminal Facilities--Where
· It is very public--if there are problems the world will Activation Fits In--reviews synthesis findings regard-
know about them. ing when and how the activation process is incorporated
· It does not happen often--there is a limited pool of exper- into the planning, design, and construction of facilities
tise and there are limited sources of information regarding and the importance of keeping the activation and oper-
how to do it. ations teams involved throughout the design and con-
· It often includes complex new systems, intricate new struction process.
processes, and a wide variety of different and new · Chapter three: Phased versus Consolidated Openings--
individuals with diverse interests all smoothly working discusses synthesis findings of the risks and benefits of
together--as if they have been doing it for years. phased versus consolidated openings.
· It often involves integration of existing and new systems · Chapter four: Soft versus Hard Date and Schedule for
and processes. Airport Terminal Facility Opening Day--explains Syn-
· There is often a long period of time between the initiation thesis findings linking AOD to completion of construc-
and completion of airport terminal facility projects-- tion, commissioning, and airport readiness as opposed
staff, business processes, and technologies often change to a fixed point in time, mitigates the risks of surprises
during this period. on AOD.
· Chapter five: Terminal Activation Governance--high-
lights synthesis findings regarding the importance of
DATA COLLECTION transparency, communications, and timely decisions.
· Chapter six: Terminal Activation Policies, Processes,
After confirming a willingness to participate in this Synthesis, and Procedures--includes Synthesis findings regarding
participants were e-mailed a copy of the survey. Some par- policies, processes, and procedures used to successfully
ticipants completed and returned the survey form, whereas activate large airport terminal facilities.
others provided information by means of telephone interviews. · Chapter seven: Airport Terminal Activation Tools and
Both those who returned the survey and those who did not Services--discusses manual tools, electronic tools, web-
participated in telephone interviews, as required, to obtain or based collaboration tools, and electronic document man-
clarify responses. agement systems (EDMS) used by one or more of the
survey participants, which can play a critical role in facil-
itating the timely sharing of accurate real-time informa-
SYNTHESIS STRUCTURE tion across large activation teams.
· Chapter eight: Conclusions and Current Effective
The Synthesis is composed of the following chapters struc- Practices--highlights key findings of the Synthesis and
tured to help the reader gain an understanding of the impor- identifies a need for further research.