• Front Matter R1-R9

• Summary 1-3

• Airport Terminal Facilities Activation 4-4

• Synthesis Structure 5-5

• Chapter Two - New Airport Terminal Facilities - Where Activation Fits in 6-7

• Chapter Three - Phased Versus Consolidated Openings 8-10

• Chapter Four - Soft Versus Hard Date and Schedule for Airport Terminal Facility Opening Day 11-14

• Chapter Five - Terminal Activation Governance 15-18

• Stakeholder Management 19-19

• Activation Communication Management and Reporting 20-20

• Internal Communication 21-22

• Plan(s) of Operations 23-24

• Trials Program Development and Execution 25-25

• Transfer and Transition Commencement 26-26

• Recruitment and Training 27-27

• Training Matrix 28-28

• Core Training Delivery - Orientation and Familiarization Programs 29-29

• Training for Trials 30-32

• Chapter Seven - Airport Terminal Activation Tools and Services 33-35

• Chapter Eight - Conclusions and Current Effective Practices 36-36

• Glossary of Terms, Abbreviations, and Acronyms 37-37

• Bibliography 38-38

• Appendix A - Survey Instrument 39-42

• Appendix B - Airports Included in Study 43-43

• Appendix C - Representative Readiness Checklist/Milestone Matrix 44-58

• Appendix D - Representative Readiness Checklist 59-86

• Appendix E - Survey Results 87-126

• Abbreviations used without definitions in TRB publications 127-127

Lyons, Al, Powell, David, Transportation Research Board " Appendix E - Survey Results ." ACRP Synthesis 20: Airport Terminal Facility Activation Techniques . Washington, DC: The National Academies Press, 2010 .

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