A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry (2010)

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

72 1. Kittelson & Associates, Inc., Urbitran, Inc., LKC Consulting Ser- vices, Inc., MORPACE International, Inc., Queensland University of Technology, and Yuko Nakanishi. TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System. Trans- portation Research Board of the National Academies, Washington, D.C., 2003. 2. Camp, Robert C. The Search for Industry Best Practices That Lead to Superior Performance. ASQ Quality Press, Milwaukee, Wis., 1989. 3. Watson, Gregory H. Strategic Benchmarking Reloaded with Six Sigma. John Wiley & Sons, Inc., Hoboken, N.J., 2007. 4. American Productivity & Quality Center. What Is Benchmarking? Houston, Tex. http://www.apqc.org/portal/apqc/ksn/Benchmarking Methodology.pdf?paf_gear_id=contentgearhome&paf_dm=full& pageselect=contentitem&docid=108227, accessed September 22, 2009. 5. Hillkirk, John. Xerox: American Samurai. Macmillan, New York, 1986. 6. Bogan, Christopher E. and Michael J. English. Benchmarking for Best Practice: Winning Through Innovative Adaptation. McGraw-Hill, Inc., New York, 1994. 7. National Institute of Standards and Technology. Frequently Asked Questions about the Malcolm Baldrige National Quality Award. http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm. Accessed September 22, 2009. 8. APQC. Benchmarking Code of Conduct. Houston, Tex. http:// www.apqc.org/portal/apqc/ksn/Code_of_Conduct_electronic.pdf? paf_gear_id=contentgearhome&paf_dm=full&pageselect=content item&docid=119399. Accessed September 22, 2009. 9. McDonald, Phyllis P. Managing Police Operations: Implementing the NYPD Crime Control Model Using COMPSTAT. Wadsworth Publishing, Belmont, Calif., 2002. 10. City of Baltimore. CITISTAT website. www.ci.baltimore.md.us/ news/citistat/index.html. Accessed September 22, 2009. 11. District of Columbia. CapStat website. http://capstat.oca.dc.gov/ ?portal_link=rt. Accessed September 22, 2009. 12. Patusky, Christopher, Leigh Botwinik, and Mary Shelley. The Philadelphia SchoolStat Model. IBM Center for the Business of Government, Washington, D.C., 2007. 13. Best Practices Benchmarking & Consulting, Inc. Public Sector Benchmarking: A Research Study. Interview with Carolyn Burstein. Federal Quality Institute, April 1993. 14. Railway and Transport Strategy Centre, Centre for Transport Studies, Imperial College London. CoMET website. www.comet- metros.org. Accessed September 22, 2009. 15. Railway and Transport Strategy Centre, Centre for Transport Studies, Imperial College London. Nova website. www.nova- metros.org. Accessed September 22, 2009. 16. Railway and Transport Strategy Centre, Centre for Transport Studies, Imperial College London. International Bus Benchmark- ing Group website. www.busbenchmarking.org. Accessed Sep- tember 22, 2009. 17. Randall, E. R., B. J. Condry, and M. Trompet. International Bus System Benchmarking: Performance Measurement Development, Challenges, and Lessons Learned. Paper 07-3079. Presented at the 86th Annual Meeting of the Transportation Research Board, Washington, D.C., 2007. 18. AB Storstockholms Lokaltrafik. Benchmarking in European Service of Public Transport: Final Report, 2000–2004. Stockholm, Sweden, 2004. 19. E-mail correspondence with Kjetil Vrenne, BEST Project Manager, Enable, Oslo, Norway, February 13, 2008. 20. Anderson, Richard. Metro Benchmarking Yields Tangible Benefits. European Rail Outlook, March 2006, pp. 22–25. 21. Citizens’ Network Benchmarking Initiative. Results of the Common Indicators, Statistical Indicators on Local and Regional Passenger Transport in 40 European Cities and Regions. European Commis- sion Directorate-General for Energy and Transport, Brussels, Belgium, 2002. 22. University of Newcastle upon Tyne, ASM Brescia SpA, Universität für Bodenkultur, Erasmus University, European Transport and Telem- atics Systems, and Viatek Ltd. EQUIP Part II: The Indicators: Guide to Completion of the Handbook. European Commission Directorate- General for Energy and Transport, Brussels, Belgium, 2000. 23. University of Newcastle upon Tyne, Viatek Ltd., ASM Brescia SpA, Universität für Bodenkultur, European Transport and Telematics Systems, and Erasmus University. EQUIP Summary Report. Euro- pean Commission Directorate-General for Energy and Transport, Brussels, Belgium, 2000. 24. OGM. Benchmarking European Sustainable Transport: Final Pub- lishable Report. Brussels, Belgium, July 29, 2003. 25. European Commission. QUATTRO Final Report: Synthesis and Recommendations. Brussels, Belgium, 1998. 26. European Committee for Standardisation. European Standard EN 13816: Transportation–Logistics and Services–Public Passenger Transport–Service Quality Definition, Targeting and Measurement. Brussels, Belgium, 2000. 27. Nielsen, Søren. How Apples Can Learn from Pears. Presented at the 4th Benchmarking European Sustainable Transport Conference, Brussels, Belgium, October 4, 2001. References

73 28. Canadian Urban Transit Association. Quick Facts on 2005 Conven- tional Transit Services. Toronto, Ontario, 2005. 29. UITP. Mobility in Cities Database. Brussels, Belgium, 2006. 30. Booz Allen Hamilton, Inc. Utah Transit Authority: FY01–FY05 Performance Audit. Salt Lake City, Utah, December 2005. 31. American Public Transportation Association. Draft Standard for Comparison of Rail Transit Vehicle Reliability Using On-Time Per- formance. APTA RT-SS-VIM-020-08, Washington, D.C., March 28, 2008. 32. Transit Finance Learning Exchange website. www.tflex.org/ about.asp. Accessed October 19, 2009. 33. Texas Department of Transportation. Implementation of Equity- and Performance-Based Allocation of Transit Funds in Texas. Austin, Tex., August 2006. 34. Institute for Transportation Research and Education. Benchmarking Guidebook for North Carolina Public Transportation Systems. North Carolina State University, Raleigh, N.C., June 2006. 35. Washington State Department of Transportation, Public Transit Division. Washington State Summary of Public Transportation–2006. Olympia, Wash., September 2007. 36. E-mail correspondence with Sharon Peerenboom, Small City and Rural Program Manager, Oregon Department of Transportation, Salem, Ore., April 28, 2006. 37. Metropolitan Council. 2003 Transit System Performance Audit. St. Paul, Minn., 2003. 38. Atlanta Regional Council. Regional Transit Institutional Analysis. Atlanta, Ga., 2005. 39. State of Illinois, Office of the Auditor General. Performance Audit– Mass Transit Agencies of Northeastern Illinois: RTA, CTA, Metra, and Pace. Springfield, Ill., March 2007. 40. Hartgen, David T. and Mark W. Horner. Transportation Publica- tion Report 163: Comparative Performance of Major U.S. Bus Tran- sit Systems: 1988–1995. University of North Carolina at Charlotte, May 1997. 41. Perk, Victoria and Nilgün Kamp. Benchmark Rankings for Transit Systems in the United States. National Center for Transit Research at the Center for Urban Transportation Research, University of South Florida, Tampa, Fla., December 2004. 42. ICF International. NCHRP Report 569: Comparative Review and Analysis of State Transit Funding Programs. Transportation Research Board of the National Academies, Washington, D.C., 2006. 43. MORPACE International, Inc. and Cambridge Systematics, Inc. TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality. TRB, National Research Council, Washington, D.C., 1999. 44. Perk, Victoria. Working Paper 1a: Summary of Agency Outreach Efforts. TCRP Project G-11. Center for Urban Transportation Research, University of South Florida, Tampa, Florida, March 25, 2008. 45. Schrank, David and Tim Lomax. 2007 Urban Mobility Report. Texas Transportation Institute, Texas A&M University System, College Station, Tex., September 2007. 46. Ketola, H. N. and D. Chia. TCRP Web Document 18: Developing Useful Transit-Related Crime and Incident Data. TRB, National Resource Council, Washington, D.C., April 2000. http://onlinepubs. trb.org/onlinepubs/tcrp/tcrp_webdoc_18.pdf. Accessed Novem- ber 4, 2009. 47. Benchmarking in European Service of public Transport (BEST) website. http://www.best2005.net. Accessed October 29, 2009. 48. U.S. Census Bureau. American Community Survey: About the Data (Methodology): Data Collection & Processing. http://www. census.gov/acs/www/AdvMeth/CollProc/CollProc1.htm. Accessed November 4, 2009. 49. Federal Transit Administration. National Transit Database 2009 Annual Reporting Manual. Washington, D.C., 2009. http://www.ntd program.gov/ntdprogram/pubs/ARM/2009/html/2009_Reporting_ Manual_Table_of_Contents.htm. Accessed November 4, 2009.