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15 tion projects that have been implemented in that com- SUMMARY munity, and whether or not there were favorable or unfavorable attitudes toward those projects. The third The respondents reported that they have used a variety of suc- component is public involvement strategies for seven cessful, effective, and cost-effective tools and techniques to different demographic groups. identify, understand, accommodate, and communicate with the The Delaware Valley Regional Planning Commis- public. Public involvement programs have processes that can be sion (DVRPC) in Philadelphia, Pennsylvania, created replicated and strategies that are widely applicable including: ". . . and Justice for All," as a strategy for the fair treat- ment and meaningful involvement of all people. Demo- School intranets that have been used to reach a broad cross graphic overlays for six demographic characteristics were section of income groups of different races and ethnicities. created at the census block group level, and the agency's Two-dimensional, three-dimensional, and four-dimen- Regional Multimodal Transportation Plan and Trans- sional visualizations and videos that have been used to portation Improvement Program were superimposed over transcend language barriers, translate technical terms, the demographic characteristics. The maps were evalu- educate, and explain. ated from a geographic perspective and then incorporated Successful engagement that has been accomplished by service and quality-of-life factors to identify gaps or asking the public when and where they would like to areas of low service. These areas became the focus of meet and accommodating them, as well as piggybacking additional actions or mitigation efforts through future on existing events. DVRPC planning and implementation activities, and Interactive games that have been used to increase the served as an early warning of the need to undertake number and diversity of participants, explain project additional local area environmental justice assessments costs, transfer complicated technical information, iden- of individual projects. tify specific needs, and be an enjoyable experience.